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JMU87QS Jan 9, 2026 1:31 pm | Hotel Room Guide

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Guests receive lockbox instructions and can contact the on-call manager for support.\n\n\n---","documentSourceId":"b80dbfca-fa75-40d5-956d-18899644a1c5","metadata":{"Header 2":"**Check-In and Check-Out**"},"rrfScore":0.0325224748810153,"ftsRank":0.122222222387791,"semanticSimilarity":1.51823925971985},{"content":"**Check-Out Process**\n\n**Standard Check-Out Time:** 10:00 AM\n\nGuests must return their keys to reception or the key drop box if checking out before 8:00 AM.","documentSourceId":"b03c1748-b015-489d-8d4c-3832364a6e67","metadata":{"Header 2":"**Check-Out Process**"},"rrfScore":0.0320184426229508,"ftsRank":0.055882353335619,"semanticSimilarity":1.533771276474},{"content":"**Check-In Process**\n\n**Standard Check-In Time:** 2:00 PM onwards\n\nGuests are encouraged to advise the motel of their estimated arrival time prior to the day of check-in to ensure smooth access.","documentSourceId":"b03c1748-b015-489d-8d4c-3832364a6e67","metadata":{"Header 2":"**Check-In Process**"},"rrfScore":0.0312576312576313,"ftsRank":0.0642857179045677,"semanticSimilarity":1.46679544448853},{"content":"**Check-In and Check-Out**\n\n**What time is check-in?**\n\n* From 2:00 PM onwards\n\n**What time is check-out?**\n\n* By 10:00 AM\n\n**Can I request a late check-out?**\n\n* Yes, upon request and subject to availability\n\n**Is there a fee for late check-out?**\n\n* Yes, fees may apply for departures after 12:00 PM\n\n**How do I arrange a late check-in?**\n\n* Contact the motel prior to arrival to receive lockbox instructions\n\n**Where do I collect my keys for after-hours check-in?**\n\n* Keys are placed in a secure lockbox near the reception entrance\n\n**Do I need to provide ID when checking in?**\n\n* Yes, a valid government-issued photo ID is required\n\n**What type of ID is accepted at check-in?**\n\n* Passport or driver's licence\n\n**Do I need to show the credit card used for booking?**\n\n* Yes, the cardholder must match the booking name\n\n**Can someone else check in on my behalf?**\n\n* Only if pre-approved and listed on the booking\n\n**Can I pay with a different card on arrival?**\n\n* Yes, a different card can be used if verified in person\n\n**Can I check in early if my room is ready?**\n\n* Yes, early check-in is possible if housekeeping has completed the room\n\n**How do I check out?**\n\n* Return keys to reception or use the drop box if leaving before hours\n\n**Is express check-out available?**\n\n* Yes, via key drop box and pre-authorized card\n\n**Where do I drop my keys during early check-out?**\n\n* In the drop box at the reception entrance\n\n**Will I receive a printed receipt at check-out?**\n\n* Yes, on request at reception or by email\n\n**How long does it take for my deposit to be released?**\n\n* Typically 3–5 business days, depending on the bank\n\n**Can I leave before reception opens?**\n\n* Yes, by using the express check-out drop box\n\n**Can I pay my balance in cash?**\n\n* No, payment is by card only for security reasons\n\n**Can I split my payment between two cards?**\n\n* Yes, if both cards are presented at check-in\n\n\n---","documentSourceId":"8f039506-e35a-471e-92d1-209c3a9ee0ad","metadata":{"Header 3":"**Check-In and Check-Out**"},"rrfScore":0.0310544053923929,"ftsRank":0.112500004470348,"semanticSimilarity":1.42467218637466},{"content":"**Deposits and Payments**\n\n**Deposit Requirement:**\\nThe first night's tariff is charged at the time of booking and is non-refundable.\n\n**Security Deposit:**\\nA credit card pre-authorization is required upon check-in. Cash deposits are not accepted.\\nThe pre-authorization is released after checkout once the room is inspected and found in acceptable condition.\n\n**Accepted Payment Methods:**\\nVisa, MasterCard, and American Express. A small surcharge may apply for certain cards.\n\n\n---","documentSourceId":"2f62539b-0866-40a3-b9cc-89530b32d83b","metadata":{"Header 2":"**Deposits and Payments**"},"rrfScore":0.0288981288981289,"ftsRank":0.00499999988824129,"semanticSimilarity":1.36352902650833},{"content":"**Check-Out Process**\n**Late Check-Out**\n\n* Late check-out may be available upon request and subject to occupancy.\n* Guests must request late check-out at reception **no later than 5:00 PM the day before departure**.\n* Approved late check-outs are generally extended to **11:00 AM or 12:00 PM**.\n* Additional fees may apply for departures after 12:00 PM.\n* Departures beyond 1:00 PM are charged as an additional night unless otherwise agreed in writing.","documentSourceId":"b03c1748-b015-489d-8d4c-3832364a6e67","metadata":{"Header 2":"**Check-Out Process**","Header 3":"**Late Check-Out**"},"rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.49925810098648},{"content":"**Check-Out Process**\n**Early Check-Out**\n\nIf departing early, guests can use the express check-out drop box. No refunds are provided for unused nights or early departures.\n\n\n---","documentSourceId":"b03c1748-b015-489d-8d4c-3832364a6e67","metadata":{"Header 2":"**Check-Out Process**","Header 3":"**Early Check-Out**"},"rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.46981245279312},{"content":"**Check-Out Process**\n**Express Check-Out**\n\nThe property offers **express check-out**, allowing guests to leave keys in the drop box and have their final charges settled using the pre-authorized card.","documentSourceId":"b03c1748-b015-489d-8d4c-3832364a6e67","metadata":{"Header 2":"**Check-Out Process**","Header 3":"**Express Check-Out**"},"rrfScore":0.0151515151515152,"ftsRank":0,"semanticSimilarity":1.42707648873329},{"content":"**Visitor Policy**\n\n* Visitors are **not permitted in guest rooms**.\n* Visitors may meet guests only in designated common areas (such as the pool area or outdoor seating).\n* All visitors must leave the premises by **6:00 PM**.\n\n\n---","documentSourceId":"2f62539b-0866-40a3-b9cc-89530b32d83b","metadata":{"Header 2":"**Visitor Policy**"},"rrfScore":0.0147058823529412,"ftsRank":0,"semanticSimilarity":1.4180988073349},{"content":"**Check-In Process**\n**Late or After-Hours Check-In**\n\nGuests arriving after **5:00 PM** must contact the motel **before their arrival date** to arrange after-hours access.\n\n* Upon arrangement, a **lockbox code** is provided for key collection.\n* The lockbox is located near the front entrance.\n* The on-call manager remains available for assistance in case of any issues with access.\n\nGuests who fail to notify the motel of a late arrival may be unable to check in until the following morning.\n\n\n---","documentSourceId":"b03c1748-b015-489d-8d4c-3832364a6e67","metadata":{"Header 2":"**Check-In Process**","Header 3":"**Late or After-Hours Check-In**"},"rrfScore":0.0144927536231884,"ftsRank":0,"semanticSimilarity":1.41568434238434}],"chatbotId":"3bbc6bf6-ae50-47dd-9598-3a17d228fa62","searchQuery":"check out time","totalFound":10,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_0f1f64273b662155006960720ec5008197b89c6de44cce67c4"}}},{"type":"tool-knowledgeSummaryTool","toolCallId":"call_fq1BAoL6UvTbiNWxfWSKRj5X","state":"output-available","input":{"searchQuery":"check out time","limit":5,"kConstant":60},"output":{"success":true,"summaries":[{"documentSourceId":"b80dbfca-fa75-40d5-956d-18899644a1c5","summaryText":"The document provides comprehensive information about the Montego Mermaid Beach Motel, a 3-star accommodation located in Mermaid Beach, Queensland, featuring affordable rooms close to local attractions. It outlines details on check-in and check-out times, amenities like free Wi-Fi and on-site parking, as well as policies regarding pets, smoking, and noise. Additional information includes payment methods, cancellation policies, and facilities available for guests, ensuring potential visitors have all the necessary details for their stay.","rrfScore":0.0320184426229508,"ftsRank":0.0500000007450581,"semanticSimilarity":1.27792540192604},{"documentSourceId":"b03c1748-b015-489d-8d4c-3832364a6e67","summaryText":"This document provides essential information for guests staying at the Montego Mermaid Beach Motel, including details on its location, check-in and check-out processes, parking availability, directions, accessibility, and arrival assistance. It outlines important requirements such as photo identification and credit card verification for check-in and describes the procedures for late arrivals and express check-out options. Additionally, the document highlights the motel's proximity to nearby attractions and public transport options, ensuring guests have a smooth and enjoyable stay.","rrfScore":0.0163934426229508,"ftsRank":0,"semanticSimilarity":1.33161327242851},{"documentSourceId":"2f62539b-0866-40a3-b9cc-89530b32d83b","summaryText":"The document outlines the general rules and policies of the Montego Mermaid Beach Motel, including check-in requirements, payment procedures, and guidelines for guest behavior. It covers important topics such as cancellations, the visitor policy, smoking restrictions, and responsibilities regarding property damage. Additionally, it details specific policies related to children, pets, lost property, and potential grounds for eviction, ensuring a compliant and enjoyable experience for all guests.","rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.28808528184891},{"documentSourceId":"8f039506-e35a-471e-92d1-209c3a9ee0ad","summaryText":"The document provides comprehensive information about the Montego Mermaid Beach Motel, including its location, contact details, facilities, room types, policies on check-in/check-out, and amenities. It serves as a guide for potential guests, addressing common queries regarding accessibility, family-friendliness, room features, and Wi-Fi availability. Additionally, it outlines procedures for early and late check-ins, payment options, and on-site support, ensuring a clear understanding of the motel's offerings and regulations.","rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.287427932024},{"documentSourceId":"fb7a5f2c-f6ad-40dd-b01a-b14fd3676c4c","summaryText":"This document provides detailed information about the laundry facilities available to registered guests at the Montego Motel in Palm Beach, Gold Coast. It includes operational hours, equipment specifications, step-by-step usage instructions for both the washer and dryer, as well as guidelines for maintenance and safety. Additionally, it outlines common issues guests may encounter, maintenance routines for staff, and tips for efficient laundry care.","rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.25834614038467}],"chatbotId":"3bbc6bf6-ae50-47dd-9598-3a17d228fa62","searchQuery":"check out time","totalFound":5,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_0f1f64273b662155006960720f0958819780987d344e6f41e3"}}},{"type":"step-start"},{"type":"text","text":"**Check-Out Time**\n\n- **Standard Check-Out Time:** 10:00 AM\n\nGuests must return their keys to reception or use the key drop box if checking out before 8:00 AM. If you wish to request a late check-out, please do so at reception, subject to availability.\n\nWould you like to know anything else? \n\n","providerMetadata":{"openai":{"itemId":"msg_0f1f64273b6621550069607213080c8197981a572f50c15fef"}},"state":"done"}]}]