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JMXW7QS Feb 24, 2026 3:31 pm | Demo Flow

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[{"parts":[{"type":"text","text":"is there a pool"}],"id":"ZFa7NH7JA6wxlBNm","role":"user"},{"id":"","role":"assistant","parts":[{"type":"step-start"},{"type":"tool-knowledgeSummaryTool","toolCallId":"call_KGZIqupzNptmycuMvcu1J2vj","state":"output-available","input":{"searchQuery":"pool","limit":5,"kConstant":60},"output":{"success":true,"summaries":[{"documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","summaryText":"The document provides a comprehensive overview of Surfers Beachside Holiday Apartments, detailing its purpose as a serviced apartment building intended for short and medium-term stays for various types of guests. It includes information on the building's layout, including designated zones like the ground floor reception, residential apartment levels, and shared recreational facilities, as well as the functions of the on-site staff and services available to guests. Additionally, it outlines apartment types, internal layouts, safety systems, and accessibility features, ensuring guests are informed and can navigate the property effectively.","rrfScore":0.0163934426229508,"ftsRank":0,"semanticSimilarity":1.17620228230953},{"documentSourceId":"7b4d59a0-933e-4223-bbb4-b2b491b33daa","summaryText":"The document provides comprehensive contact and operational details for the Surfers Beachside Holiday Apartments, including reception hours, check-in and check-out times, and apartment policies. It answers common questions about the property, covering amenities, rules for guests, and procedures for arrival, use of facilities, and check-out. Ultimately, this document serves as a guide for current and prospective guests to understand the property’s offerings, policies, and procedures.","rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.16761721670628},{"documentSourceId":"8acbe2f3-27d3-4091-8faa-936676e387f5","summaryText":"This document provides essential information for guests regarding the local area surrounding a property located on Vista Street in Surfers Paradise, including transportation options, dining, shopping, safety tips, and attractions. It offers practical advice for navigating the area on foot or via public transport, highlights nearby amenities such as medical services and grocery stores, and discusses beach access and family-friendly locations. The guidance aims to help guests plan their daily activities independently while ensuring their safety and comfort during their stay.","rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.15721887350082},{"documentSourceId":"969c4be8-f36f-4420-a639-9e2ad2bc628a","summaryText":"The document outlines the rules and expectations for guests staying in apartments, focusing on safety, comfort, and property preservation. It specifies acceptable uses for the apartments, occupancy limits, noise regulations, cleanliness standards, and guidelines for using amenities like kitchens, laundry, and common areas. Additionally, it emphasizes guest responsibilities regarding behavior, reporting damage, and emergency procedures, making clear that non-compliance can lead to eviction or additional charges.","rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.12998762726784},{"documentSourceId":"a737a5a1-26a4-427f-b931-06f05cdc5eaf","summaryText":"The document provides detailed instructions for guests on how to arrive at, check in to, and depart from a property independently, without requiring staff assistance. It covers key aspects such as pedestrian and vehicle arrival, check-in procedures during and after reception hours, using parking facilities, and completing the departure process, including check-out guidelines and luggage storage options. Overall, it serves as a comprehensive guide to ensure a smooth and self-sufficient stay for guests.","rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.09191970527172}],"chatbotId":"8b5a5643-ce2f-4ced-afd2-c7c70418a807","searchQuery":"pool","totalFound":5,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_09f4977d6d99eb7e00699d33df4174819e84c52b28d39fd9cf"}}},{"type":"step-start"},{"type":"tool-knowledgeDirectTool","toolCallId":"call_c3gtP3nNBDCZGLa6yg0K1o9Z","state":"output-available","input":{"searchQuery":"pool","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","limit":20,"kConstant":60},"output":{"success":true,"documents":[{"content":"Building Layout and Structure\nPodium and Recreation Levels\n\nSome shared facilities are located on a podium level above the ground floor. Access is by lift. Signage inside the lift indicates the correct level.\n\nFacilities commonly located on this level include.\n\n* Swimming pool\n* Pool deck or seating area\n* Barbecue area\n* Small open space for guests\n\nShared facility hours apply. Standard shared facility hours are from 6:00 am to 9:00 pm daily. Guests must leave the area by closing time. Noise must be kept low at all times.\n\nGlass fencing and gates surround the pool area. Gates are self closing. Children must be supervised in all recreation areas.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Podium and Recreation Levels"},"rrfScore":0.0327868852459016,"ftsRank":0.300000011920929,"semanticSimilarity":1.39331486821175},{"content":"Building Layout and Structure\nInternal Apartment Layout\nBathroom Area\n\nBathrooms are private and located within each apartment.\n\nBathroom features include.\n\n* Shower\n* Toilet\n* Basin\n* Mirror\n\nSome apartments may include a bathtub. Hot water is centrally supplied to the building.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Internal Apartment Layout","Header 4":"Bathroom Area"},"rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.2690055668354},{"content":"Building Layout and Structure\nParking Structure and Access\n\nBasement parking is located below the ground floor. Vehicle access is via a controlled entry ramp from the street.\n\nParking levels are marked clearly. Speed limits apply inside the parking area. Pedestrians must use marked walkways.\n\nParking spaces are allocated. Only vehicles linked to a valid booking may use the parking area.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Parking Structure and Access"},"rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.20036402344704},{"content":"\n\nSurfers Beachside Holiday Apartments is a serviced apartment building. It is designed for short and medium stays. The property is used by holiday guests, business travellers, and families. Apartments are self contained. Guests prepare their own meals and manage their own daily routines. Staff support is provided on site during set hours.\n\nThe purpose of the property is to give guests a private place to stay with shared building facilities. The building is not a hotel with daily room service. It operates as a serviced apartment property where guests live in an apartment and share common areas such as lifts, parking, and recreation spaces.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{},"rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.18440105021},{"content":"Building Layout and Structure\nAccessibility Features\n\nThe property includes accessibility features to support guests with mobility needs.\n\nAccessibility features include.\n\n* Step free entry at the main entrance\n* Lift access to all levels\n* Wide corridors on residential levels\n* Selected accessible apartments\n\nGuests requiring accessible features should confirm apartment suitability before arrival using on site information.\n\nAll guests must follow building signage and instructions at all times.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Accessibility Features"},"rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.16480399668217},{"content":"Building Layout and Structure\n\nThe building is a multi level structure with clear physical zones. Each zone has a defined use. Signs in the building help guests move between zones.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure"},"rrfScore":0.0151515151515152,"ftsRank":0,"semanticSimilarity":1.15701511502266},{"content":"Building Layout and Structure\nLift Locations and Access Rules\n\nThe lift lobby is located on the ground floor next to reception. There are multiple passenger lifts serving all residential levels and basement parking levels.\n\nLift access rules apply to all guests.\n\n* Lifts operate 24 hours a day\n* Lifts require a valid key or access device to reach apartment levels\n* Basement levels are restricted to guests with parking access\n* Lifts must not be used in fire emergencies\n\nLift signage explains maximum load limits. Guests must not overload lifts with people or luggage. Children must be supervised in lifts at all times.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Lift Locations and Access Rules"},"rrfScore":0.0149253731343284,"ftsRank":0,"semanticSimilarity":1.1470131278038},{"content":"Building Layout and Structure\nSafety Systems\n\nThe building includes multiple safety systems.\n\n| System | Purpose |\n|--------|---------|\n| Fire alarms | Alert in emergencies |\n| Smoke detectors | Early fire detection |\n| Emergency lighting | Power outage safety |\n| Fire stairs | Emergency evacuation |\n\nFire stairs are located at each end of residential corridors. They must be kept clear at all times.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Safety Systems"},"rrfScore":0.0147058823529412,"ftsRank":0,"semanticSimilarity":1.13611875474453},{"content":"Building Layout and Structure\nIn Apartment Features and Systems\n\nApartments are fitted with standard systems for comfort and safety.\n\n| Feature | Description |\n|---------|-------------|\n| Air conditioning | Individual controls |\n| Lighting | Fixed ceiling and lamp lighting |\n| Power outlets | Standard Australian outlets |\n| Smoke detection | Connected to building system |\n\nGuests must not interfere with safety systems.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"In Apartment Features and Systems"},"rrfScore":0.0144927536231884,"ftsRank":0,"semanticSimilarity":1.13586919009686},{"content":"Building Layout and Structure\nInternal Apartment Layout\nLiving Area\n\nThe living area includes seating and a dining space. Flooring is hard surface or carpet depending on apartment type. Windows or balcony doors provide natural light.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Internal Apartment Layout","Header 4":"Living Area"},"rrfScore":0.0142857142857143,"ftsRank":0,"semanticSimilarity":1.13273748755455},{"content":"Building Layout and Structure\nInternal Apartment Layout\nBedroom Area\n\nBedrooms contain fixed beds. Linen is supplied at the start of the stay. Wardrobes or storage cupboards are provided for clothing.\n\nWindows must not be blocked. Balcony doors must be closed when air conditioning is operating.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Internal Apartment Layout","Header 4":"Bedroom Area"},"rrfScore":0.0140845070422535,"ftsRank":0,"semanticSimilarity":1.13205635547638},{"content":"Building Layout and Structure\nInternal Apartment Layout\n\nApartments follow a consistent internal layout design.\n\nEach apartment includes.\n\n* Entry door from the corridor\n* Living area\n* Kitchen or kitchenette\n* Bathroom\n* Sleeping area\n* Balcony or window access\n\nFurniture placement is fixed. Guests must not move large furniture items.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Internal Apartment Layout"},"rrfScore":0.0138888888888889,"ftsRank":0,"semanticSimilarity":1.12736846506596},{"content":"Building Layout and Structure\nGround Floor Zone\n\nThe ground floor is the main entry level. This level faces Vista Street. Pedestrian entry is from the street footpath. Vehicle entry to parking is also accessed from this level.\n\nThe ground floor includes the following areas.\n\n| Area | Purpose | Notes |\n|------|---------|-------|\n| Main entry doors | Guest access | Automatic doors during reception hours |\n| Reception desk | Guest support | Located near the main entry |\n| Lobby seating | Waiting area | Used before check in or after check out |\n| Lift lobby | Vertical access | Connects all levels |\n| Mail and notice area | Information display | Building notices only |\n\nThe ground floor is designed to be easy to navigate. Floors are flat and wide enough for luggage movement. Directional signs point to lifts, reception, and parking access points.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Ground Floor Zone"},"rrfScore":0.0136986301369863,"ftsRank":0,"semanticSimilarity":1.12179851531982},{"content":"Building Layout and Structure\nApartment Types\n\nThe property includes several apartment types. Each type is designed for different group sizes.\n\n| Apartment Type | Typical Occupancy | Bedrooms |\n|----------------|-------------------|----------|\n| Studio | 1 to 2 guests | Open plan |\n| One bedroom | 1 to 3 guests | 1 |\n| Two bedroom | 2 to 5 guests | 2 |\n\nOccupancy limits must not be exceeded. Extra guests are not allowed without approval.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Apartment Types"},"rrfScore":0.0135135135135135,"ftsRank":0,"semanticSimilarity":1.10497565567493},{"content":"Building Layout and Structure\nReception Location and Function\n\nReception is located on the ground floor. It is positioned near the main entrance so guests see it when they enter the building.\n\nReception performs the following functions.\n\n* Check in and check out processing\n* Key and access device handling\n* Guest identity and booking verification\n* General property information\n* Handling of issues reported during reception hours\n\nReception hours are set daily. Standard reception hours are from 8:00 am to 6:00 pm. Outside these hours, reception is not staffed. Guests arriving outside these hours must use the after hours access process described on Page Two.\n\nReception is a physical desk. It is not a concierge service. It does not arrange tours, transport, or bookings outside the property. Its role is limited to the operation of the building and guest stays.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Reception Location and Function"},"rrfScore":0.0133333333333333,"ftsRank":0,"semanticSimilarity":1.10118854045868},{"content":"Building Layout and Structure\nInternal Apartment Layout\nKitchen Area\n\nThe kitchen is designed for light to moderate meal preparation.\n\nCommon kitchen appliances include.\n\n| Appliance | Use |\n|-----------|-----|\n| Cooktop | Basic cooking |\n| Microwave | Heating and cooking |\n| Refrigerator | Food storage |\n| Kettle | Boiling water |\n| Toaster | Bread toasting |\n\nSome apartments also include an oven or dishwasher. Appliance availability depends on apartment type.\n\nGuests must use appliances according to instructions. Fire blankets and extinguishers are installed in accordance with safety rules.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Internal Apartment Layout","Header 4":"Kitchen Area"},"rrfScore":0.0131578947368421,"ftsRank":0,"semanticSimilarity":1.08702114224434},{"content":"Building Layout and Structure\nResidential Apartment Levels\n\nApartment levels are above the podium level. These levels are accessed by lift only. Stairs are for emergency use and approved access only.\n\nApartment numbering follows a logical system.\n\n| Number Format | Meaning |\n|---------------|---------|\n| First digit or digits | Floor number |\n| Last two digits | Apartment position on the floor |\n\nFor example, apartment 504 is on level five. It is the fourth apartment on that level.\n\nCorridors are internal and enclosed. Emergency exit signs are placed along corridors and near stairwells.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Residential Apartment Levels"},"rrfScore":0.012987012987013,"ftsRank":0,"semanticSimilarity":1.08276809751987}],"chatbotId":"8b5a5643-ce2f-4ced-afd2-c7c70418a807","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","searchQuery":"pool","totalFound":17,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_09f4977d6d99eb7e00699d33e31108819ead85619046d8bf9a"}}},{"type":"step-start"},{"type":"text","text":"Yes, there is a pool at Surfers Beachside Holiday Apartments. Here are some details:\n\n### Pool and Recreation Area\n- **Location**: The swimming pool is located on a podium level above the ground floor.\n- **Facilities**: \n - Swimming pool\n - Pool deck or seating area\n - Barbecue area\n - Small open space for guests\n \n### Usage Guidelines\n- **Hours**: The pool and shared facilities are open from **6:00 am to 9:00 pm** daily.\n- **Supervision**: Children must be supervised in all recreation areas.\n- **Noise Regulations**: Guests must keep noise levels low at all times.\n\nThe pool area is surrounded by glass fencing and self-closing gates for safety. \n\nIf you have any more questions or need further information, feel free to ask! \n\nNow, I will check for helpfulness.","providerMetadata":{"openai":{"itemId":"msg_09f4977d6d99eb7e00699d33e68ee8819ebfae7bab852f2155"}},"state":"done"},{"type":"tool-helpfulnessTool","toolCallId":"call_lrX8GY1Qwn6bQD9XoAVjqnRx","state":"output-available","input":{},"output":{"success":true},"callProviderMetadata":{"openai":{"itemId":"fc_09f4977d6d99eb7e00699d33ea4df8819ead4ca67b67f95357"}}},{"type":"step-start"},{"type":"text","text":"","providerMetadata":{"openai":{"itemId":"msg_09f4977d6d99eb7e00699d33ebe4ac819e9b20360b6695bd8c"}},"state":"done"}]}]