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Feb 23, 2026 6:01 pm | Demo Flow
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[{"parts":[{"type":"text","text":"is there a pool"}],"id":"7truBIQqyulgArOh","role":"user"},{"id":"MPfq50ff8npzYsZb","role":"assistant","parts":[{"type":"step-start"},{"type":"tool-knowledgeSummaryTool","toolCallId":"call_EFna4E4xxAfXR8EajX3hHxxm","state":"output-available","input":{"searchQuery":"pool","limit":5,"kConstant":60},"output":{"success":true,"summaries":[{"documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","summaryText":"The document provides a comprehensive overview of Surfers Beachside Holiday Apartments, detailing its purpose as a serviced apartment building intended for short and medium-term stays for various types of guests. It includes information on the building's layout, including designated zones like the ground floor reception, residential apartment levels, and shared recreational facilities, as well as the functions of the on-site staff and services available to guests. 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Ultimately, this document serves as a guide for current and prospective guests to understand the property’s offerings, policies, and procedures.","rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.16761721670628},{"documentSourceId":"8acbe2f3-27d3-4091-8faa-936676e387f5","summaryText":"This document provides essential information for guests regarding the local area surrounding a property located on Vista Street in Surfers Paradise, including transportation options, dining, shopping, safety tips, and attractions. It offers practical advice for navigating the area on foot or via public transport, highlights nearby amenities such as medical services and grocery stores, and discusses beach access and family-friendly locations. The guidance aims to help guests plan their daily activities independently while ensuring their safety and comfort during their stay.","rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.15721887350082},{"documentSourceId":"969c4be8-f36f-4420-a639-9e2ad2bc628a","summaryText":"The document outlines the rules and expectations for guests staying in apartments, focusing on safety, comfort, and property preservation. It specifies acceptable uses for the apartments, occupancy limits, noise regulations, cleanliness standards, and guidelines for using amenities like kitchens, laundry, and common areas. Additionally, it emphasizes guest responsibilities regarding behavior, reporting damage, and emergency procedures, making clear that non-compliance can lead to eviction or additional charges.","rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.12998762726784},{"documentSourceId":"a737a5a1-26a4-427f-b931-06f05cdc5eaf","summaryText":"The document provides detailed instructions for guests on how to arrive at, check in to, and depart from a property independently, without requiring staff assistance. It covers key aspects such as pedestrian and vehicle arrival, check-in procedures during and after reception hours, using parking facilities, and completing the departure process, including check-out guidelines and luggage storage options. Overall, it serves as a comprehensive guide to ensure a smooth and self-sufficient stay for guests.","rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.09191970527172}],"chatbotId":"8b5a5643-ce2f-4ced-afd2-c7c70418a807","searchQuery":"pool","totalFound":5,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_02c1f89899eeab2600699c033bed448197950615a849e65560"}}},{"type":"step-start"},{"type":"tool-knowledgeDirectTool","toolCallId":"call_8VJZhAbePC6nMDKqCDTkgMxq","state":"output-available","input":{"searchQuery":"pool facilities","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","limit":10,"kConstant":60},"output":{"success":true,"documents":[{"content":"Building Layout and Structure\nPodium and Recreation Levels\n\nSome shared facilities are located on a podium level above the ground floor. Access is by lift. Signage inside the lift indicates the correct level.\n\nFacilities commonly located on this level include.\n\n* Swimming pool\n* Pool deck or seating area\n* Barbecue area\n* Small open space for guests\n\nShared facility hours apply. Standard shared facility hours are from 6:00 am to 9:00 pm daily. Guests must leave the area by closing time. Noise must be kept low at all times.\n\nGlass fencing and gates surround the pool area. Gates are self closing. Children must be supervised in all recreation areas.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Podium and Recreation Levels"},"rrfScore":0.0327868852459016,"ftsRank":0.023133484646678,"semanticSimilarity":1.59782379865646},{"content":"Building Layout and Structure\nInternal Apartment Layout\nBathroom Area\n\nBathrooms are private and located within each apartment.\n\nBathroom features include.\n\n* Shower\n* Toilet\n* Basin\n* Mirror\n\nSome apartments may include a bathtub. Hot water is centrally supplied to the building.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Internal Apartment Layout","Header 4":"Bathroom Area"},"rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.37961378693581},{"content":"Building Layout and Structure\nParking Structure and Access\n\nBasement parking is located below the ground floor. Vehicle access is via a controlled entry ramp from the street.\n\nParking levels are marked clearly. Speed limits apply inside the parking area. Pedestrians must use marked walkways.\n\nParking spaces are allocated. Only vehicles linked to a valid booking may use the parking area.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Parking Structure and Access"},"rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.35371875762939},{"content":"Building Layout and Structure\nAccessibility Features\n\nThe property includes accessibility features to support guests with mobility needs.\n\nAccessibility features include.\n\n* Step free entry at the main entrance\n* Lift access to all levels\n* Wide corridors on residential levels\n* Selected accessible apartments\n\nGuests requiring accessible features should confirm apartment suitability before arrival using on site information.\n\nAll guests must follow building signage and instructions at all times.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Accessibility Features"},"rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.34490019083023},{"content":"\n\nSurfers Beachside Holiday Apartments is a serviced apartment building. It is designed for short and medium stays. The property is used by holiday guests, business travellers, and families. Apartments are self contained. Guests prepare their own meals and manage their own daily routines. Staff support is provided on site during set hours.\n\nThe purpose of the property is to give guests a private place to stay with shared building facilities. The building is not a hotel with daily room service. It operates as a serviced apartment property where guests live in an apartment and share common areas such as lifts, parking, and recreation spaces.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{},"rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.31707710027695},{"content":"Building Layout and Structure\n\nThe building is a multi level structure with clear physical zones. Each zone has a defined use. Signs in the building help guests move between zones.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure"},"rrfScore":0.0151515151515152,"ftsRank":0,"semanticSimilarity":1.31624203920364},{"content":"Building Layout and Structure\nLift Locations and Access Rules\n\nThe lift lobby is located on the ground floor next to reception. There are multiple passenger lifts serving all residential levels and basement parking levels.\n\nLift access rules apply to all guests.\n\n* Lifts operate 24 hours a day\n* Lifts require a valid key or access device to reach apartment levels\n* Basement levels are restricted to guests with parking access\n* Lifts must not be used in fire emergencies\n\nLift signage explains maximum load limits. Guests must not overload lifts with people or luggage. Children must be supervised in lifts at all times.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Lift Locations and Access Rules"},"rrfScore":0.0149253731343284,"ftsRank":0,"semanticSimilarity":1.30530631542206},{"content":"Building Layout and Structure\nIn Apartment Features and Systems\n\nApartments are fitted with standard systems for comfort and safety.\n\n| Feature | Description |\n|---------|-------------|\n| Air conditioning | Individual controls |\n| Lighting | Fixed ceiling and lamp lighting |\n| Power outlets | Standard Australian outlets |\n| Smoke detection | Connected to building system |\n\nGuests must not interfere with safety systems.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"In Apartment Features and Systems"},"rrfScore":0.0147058823529412,"ftsRank":0,"semanticSimilarity":1.30412608385086},{"content":"Building Layout and Structure\nSafety Systems\n\nThe building includes multiple safety systems.\n\n| System | Purpose |\n|--------|---------|\n| Fire alarms | Alert in emergencies |\n| Smoke detectors | Early fire detection |\n| Emergency lighting | Power outage safety |\n| Fire stairs | Emergency evacuation |\n\nFire stairs are located at each end of residential corridors. They must be kept clear at all times.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Safety Systems"},"rrfScore":0.0144927536231884,"ftsRank":0,"semanticSimilarity":1.27442443370819},{"content":"Building Layout and Structure\nInternal Apartment Layout\nBedroom Area\n\nBedrooms contain fixed beds. Linen is supplied at the start of the stay. Wardrobes or storage cupboards are provided for clothing.\n\nWindows must not be blocked. Balcony doors must be closed when air conditioning is operating.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Internal Apartment Layout","Header 4":"Bedroom Area"},"rrfScore":0.0142857142857143,"ftsRank":0,"semanticSimilarity":1.2739209830761}],"chatbotId":"8b5a5643-ce2f-4ced-afd2-c7c70418a807","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","searchQuery":"pool facilities","totalFound":10,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_02c1f89899eeab2600699c033fc6d88197960abb695d3a83e2"}}},{"type":"step-start"},{"type":"text","text":"Yes, there is a pool available at the Surfers Beachside Holiday Apartments. \n\n### Pool and Recreation Facilities\n- **Location**: The swimming pool is located on a podium level above the ground floor, accessible by lift.\n- **Amenities**:\n - Swimming pool\n - Pool deck or seating area\n - Barbecue area\n - Small open space for guests\n- **Hours of Use**: Standard hours for shared facilities are from 6:00 am to 9:00 pm daily. Guests are required to leave the area by closing time, and noise must be kept low at all times. \n- **Safety**: The pool area is enclosed with glass fencing and self-closing gates. Children must be supervised in all recreational areas.\n\nIf you have more questions about amenities or other facilities, feel free to ask! \n\n","providerMetadata":{"openai":{"itemId":"msg_02c1f89899eeab2600699c0344acd0819788e0a8cf53ac2c9c"}},"state":"done"}]},{"parts":[{"type":"text","text":"what is the cancellation policy"}],"id":"xYl59b327pG2P6jT","role":"user"},{"id":"9vJzioDg394j6IhO","role":"assistant","parts":[{"type":"step-start"},{"type":"tool-knowledgeSummaryTool","toolCallId":"call_u5n3ZdKXfnNCFVSMDnqJYsqQ","state":"output-available","input":{"searchQuery":"cancellation policy","limit":5,"kConstant":60},"output":{"success":true,"summaries":[{"documentSourceId":"7b4d59a0-933e-4223-bbb4-b2b491b33daa","summaryText":"The document provides comprehensive contact and operational details for the Surfers Beachside Holiday Apartments, including reception hours, check-in and check-out times, and apartment policies. It answers common questions about the property, covering amenities, rules for guests, and procedures for arrival, use of facilities, and check-out. Ultimately, this document serves as a guide for current and prospective guests to understand the property’s offerings, policies, and procedures.","rrfScore":0.0163934426229508,"ftsRank":0,"semanticSimilarity":1.26088061928749},{"documentSourceId":"969c4be8-f36f-4420-a639-9e2ad2bc628a","summaryText":"The document outlines the rules and expectations for guests staying in apartments, focusing on safety, comfort, and property preservation. It specifies acceptable uses for the apartments, occupancy limits, noise regulations, cleanliness standards, and guidelines for using amenities like kitchens, laundry, and common areas. 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Overall, it serves as a comprehensive guide to ensure a smooth and self-sufficient stay for guests.","rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.23315365612507},{"documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","summaryText":"The document provides a comprehensive overview of Surfers Beachside Holiday Apartments, detailing its purpose as a serviced apartment building intended for short and medium-term stays for various types of guests. It includes information on the building's layout, including designated zones like the ground floor reception, residential apartment levels, and shared recreational facilities, as well as the functions of the on-site staff and services available to guests. Additionally, it outlines apartment types, internal layouts, safety systems, and accessibility features, ensuring guests are informed and can navigate the property effectively.","rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.18757888674736},{"documentSourceId":"8acbe2f3-27d3-4091-8faa-936676e387f5","summaryText":"This document provides essential information for guests regarding the local area surrounding a property located on Vista Street in Surfers Paradise, including transportation options, dining, shopping, safety tips, and attractions. It offers practical advice for navigating the area on foot or via public transport, highlights nearby amenities such as medical services and grocery stores, and discusses beach access and family-friendly locations. The guidance aims to help guests plan their daily activities independently while ensuring their safety and comfort during their stay.","rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.12559847533703}],"chatbotId":"8b5a5643-ce2f-4ced-afd2-c7c70418a807","searchQuery":"cancellation policy","totalFound":5,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_02c1f89899eeab2600699c0376c6c08197a0760ee965c2d4cc"}}},{"type":"step-start"},{"type":"tool-knowledgeDirectTool","toolCallId":"call_E7JflyNw3pdcq5kzl4R0girI","state":"output-available","input":{"searchQuery":"cancellation","documentSourceId":"7b4d59a0-933e-4223-bbb4-b2b491b33daa","limit":10,"kConstant":60},"output":{"success":true,"documents":[{"content":"Frequently Asked Questions\nBooking and Payments\n\n**Can I extend my stay**\\nExtensions depend on availability.\n\n**Can I shorten my stay**\\nBooking terms apply.\n\n**What payment methods are accepted**\\nPayment methods depend on booking terms.\n\n**Is full payment required before arrival**\\nThis depends on booking conditions.\n\n**Can I split payment**\\nThis depends on booking arrangements.","documentSourceId":"7b4d59a0-933e-4223-bbb4-b2b491b33daa","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Booking and Payments"},"rrfScore":0.0163934426229508,"ftsRank":0,"semanticSimilarity":1.24595573544502},{"content":"Frequently Asked Questions\nLost Property\n\n**What if I lose my key**\\nReplacement fees may apply.\n\n**What if I lose access after hours**\\nFollow on site instructions.\n\n**What if I leave items behind**\\nItems are handled according to policy.","documentSourceId":"7b4d59a0-933e-4223-bbb4-b2b491b33daa","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Lost Property"},"rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.22727085649967},{"content":"Frequently Asked Questions\nCheck Out\n\n**What time is check out**\\n10:00 am.\n\n**Can I check out early**\\nYes. Early check out is allowed.\n\n**Can I check out late**\\nLate check out requires approval.\n\n**How do I return keys**\\nKeys are returned to the designated return point.\n\n**What if I forget something**\\nContact reception as soon as possible.\n\n**When is the deposit released**\\nAfter inspection, subject to provider timelines.","documentSourceId":"7b4d59a0-933e-4223-bbb4-b2b491b33daa","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Check Out"},"rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.2246835231781},{"content":"Frequently Asked Questions\nParking\n\n**Is parking secure**\\nParking is within the building.\n\n**Can I park more than one car**\\nOnly allocated spaces may be used.\n\n**Can visitors park in the basement**\\nNo. Parking is for registered vehicles only.\n\n**What if my car does not fit**\\nHeight and size limits apply.\n\n**Can I charge an electric car**\\nNo. Charging is not available.","documentSourceId":"7b4d59a0-933e-4223-bbb4-b2b491b33daa","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Parking"},"rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.1787870824337},{"content":"Frequently Asked Questions\nRules and Compliance\n\n**What happens if I break rules**\\nAction may include charges or eviction.\n\n**Can I refuse apartment inspection**\\nNo. Inspections may occur after check out.\n\n**Can staff enter my apartment**\\nOnly for approved reasons and emergencies.\n\n**Can I cover smoke detectors**\\nNo. This is prohibited.\n\n**Can I bring candles**\\nNo. Open flames are not allowed.","documentSourceId":"7b4d59a0-933e-4223-bbb4-b2b491b33daa","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Rules and Compliance"},"rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.1583024263382},{"content":"Property Contact Information\n\nProperty Name\\nSurfers Beachside Holiday Apartments\n\nProperty Address\\n10 Vista Street, Surfers Paradise QLD 4217\n\nReception Location and Role\\nReception is located on the ground floor near the main entry doors. Reception manages check in, check out, access devices, parking allocation, and on site guest support during reception hours.\n\nReception Phone Number\\n(07) 5570 3000\n\nStandard Reception Hours\\n8:00 am to 6:00 pm daily\n\nStandard Check In Time\\n2:00 pm\n\nStandard Check Out Time\\n10:00 am\n\nShared Facility Hours\\n6:00 am to 9:00 pm daily\n\n\n---","documentSourceId":"7b4d59a0-933e-4223-bbb4-b2b491b33daa","metadata":{"Header 2":"Property Contact Information"},"rrfScore":0.0151515151515152,"ftsRank":0,"semanticSimilarity":1.15532991290092},{"content":"Frequently Asked Questions\nNoise and Behaviour\n\n**What are quiet hours**\\n10:00 pm to 8:00 am.\n\n**Can I play music**\\nYes, at low volume.\n\n**What happens if I disturb others**\\nAction may be taken including eviction.\n\n**Is security on site**\\nSecurity systems are in place but staff may not be present after hours.\n\n**Can children play in hallways**\\nNo. Hallways are not play areas.\n\n**Is aggressive behaviour allowed**\\nNo. It is strictly prohibited.","documentSourceId":"7b4d59a0-933e-4223-bbb4-b2b491b33daa","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Noise and Behaviour"},"rrfScore":0.0149253731343284,"ftsRank":0,"semanticSimilarity":1.15412147343159},{"content":"Frequently Asked Questions\nBathroom and Water\n\n**Is hot water always available**\\nHot water is centrally supplied.\n\n**Can I block the drain**\\nNo. Drains must not be blocked.\n\n**Can I flush wipes**\\nNo. Only toilet paper may be flushed.\n\n**What if water leaks**\\nReport leaks as soon as possible.","documentSourceId":"7b4d59a0-933e-4223-bbb4-b2b491b33daa","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Bathroom and Water"},"rrfScore":0.0147058823529412,"ftsRank":0,"semanticSimilarity":1.14933143556118},{"content":"Frequently Asked Questions\nApartment Use\n\n**Can I host a party**\\nNo. Parties are not allowed.\n\n**Can I have visitors**\\nShort visits are allowed during the day.\n\n**Can visitors stay overnight**\\nNo. Only registered guests may stay overnight.\n\n**Can I move furniture**\\nNo. Furniture must remain in place.\n\n**Can I cook in the apartment**\\nYes. Normal cooking is allowed.\n\n**Is deep frying allowed**\\nNo. Deep frying is not permitted.\n\n**Can I bring my own appliances**\\nOnly standard personal devices in safe condition.\n\n**Can I dry clothes on the balcony**\\nNo. Clothes must not be dried on balconies.\n\n**Is daily cleaning provided**\\nNo. Servicing depends on stay length.\n\n**Are towels provided**\\nYes. Towels are provided at the start of the stay.","documentSourceId":"7b4d59a0-933e-4223-bbb4-b2b491b33daa","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Apartment Use"},"rrfScore":0.0144927536231884,"ftsRank":0,"semanticSimilarity":1.144915163517},{"content":"Frequently Asked Questions\nArrival and Access\n\n**What time can I arrive**\\nArrival can occur any time, but apartment access starts at check in time.\n\n**What happens if I arrive early**\\nEarly arrival does not guarantee early access.\n\n**Can I store luggage before check in**\\nShort term luggage storage may be available on site.\n\n**How do I enter after hours**\\nAfter hours instructions are provided before arrival.\n\n**Do I need identification to check in**\\nYes. Valid identification may be required.\n\n**Can someone else check in for me**\\nNo. The booking holder must check in.\n\n**How do I access the lifts**\\nLifts require a valid access device.\n\n**Can visitors use the lifts**\\nVisitors must be accompanied by a registered guest.\n\n**How do I access parking**\\nParking access is provided at check in.\n\n**Is parking guaranteed**\\nOnly if included in the booking.","documentSourceId":"7b4d59a0-933e-4223-bbb4-b2b491b33daa","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Arrival and Access"},"rrfScore":0.0142857142857143,"ftsRank":0,"semanticSimilarity":1.14373135566711}],"chatbotId":"8b5a5643-ce2f-4ced-afd2-c7c70418a807","documentSourceId":"7b4d59a0-933e-4223-bbb4-b2b491b33daa","searchQuery":"cancellation","totalFound":10,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_02c1f89899eeab2600699c037a85ac8197b0aa571ca832b8e8"}}},{"type":"step-start"},{"type":"text","text":"The documents did not provide specific details regarding the cancellation policy for the Surfers Beachside Holiday Apartments.\n\nFor accurate and detailed information about cancellation policies, please contact us directly at (07) 5570 3000 or check with the booking source you used. \n\nIf you have any more questions or need further assistance, feel free to ask! \n\n","providerMetadata":{"openai":{"itemId":"msg_02c1f89899eeab2600699c037e54b88197992470dfd153849b"}},"state":"done"},{"type":"tool-helpfulnessTool","toolCallId":"call_KAs7FYNsxOrUsx6Qiv7IiQac","state":"output-available","input":{},"output":{"success":true},"callProviderMetadata":{"openai":{"itemId":"fc_02c1f89899eeab2600699c03806c008197bce082f603169494"}}},{"type":"step-start"},{"type":"text","text":"","providerMetadata":{"openai":{"itemId":"msg_02c1f89899eeab2600699c038184c08197b8d5d6935da8ab45"}},"state":"done"}]},{"parts":[{"type":"text","text":"does my unit have ocean views"}],"id":"SZ17QcHZt7ozjhlA","role":"user"},{"id":"kNFzQ6361pGimF3w","role":"assistant","parts":[{"type":"step-start"},{"type":"tool-knowledgeSummaryTool","toolCallId":"call_h6IAbLZQR4T0fV0PPJ4DINet","state":"output-available","input":{"searchQuery":"ocean views","limit":5,"kConstant":60},"output":{"success":true,"summaries":[{"documentSourceId":"8acbe2f3-27d3-4091-8faa-936676e387f5","summaryText":"This document provides essential information for guests regarding the local area surrounding a property located on Vista Street in Surfers Paradise, including transportation options, dining, shopping, safety tips, and attractions. It offers practical advice for navigating the area on foot or via public transport, highlights nearby amenities such as medical services and grocery stores, and discusses beach access and family-friendly locations. The guidance aims to help guests plan their daily activities independently while ensuring their safety and comfort during their stay.","rrfScore":0.0163934426229508,"ftsRank":0,"semanticSimilarity":1.27693790197372},{"documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","summaryText":"The document provides a comprehensive overview of Surfers Beachside Holiday Apartments, detailing its purpose as a serviced apartment building intended for short and medium-term stays for various types of guests. It includes information on the building's layout, including designated zones like the ground floor reception, residential apartment levels, and shared recreational facilities, as well as the functions of the on-site staff and services available to guests. Additionally, it outlines apartment types, internal layouts, safety systems, and accessibility features, ensuring guests are informed and can navigate the property effectively.","rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.27034956216812},{"documentSourceId":"7b4d59a0-933e-4223-bbb4-b2b491b33daa","summaryText":"The document provides comprehensive contact and operational details for the Surfers Beachside Holiday Apartments, including reception hours, check-in and check-out times, and apartment policies. It answers common questions about the property, covering amenities, rules for guests, and procedures for arrival, use of facilities, and check-out. Ultimately, this document serves as a guide for current and prospective guests to understand the property’s offerings, policies, and procedures.","rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.24209594726562},{"documentSourceId":"969c4be8-f36f-4420-a639-9e2ad2bc628a","summaryText":"The document outlines the rules and expectations for guests staying in apartments, focusing on safety, comfort, and property preservation. It specifies acceptable uses for the apartments, occupancy limits, noise regulations, cleanliness standards, and guidelines for using amenities like kitchens, laundry, and common areas. Additionally, it emphasizes guest responsibilities regarding behavior, reporting damage, and emergency procedures, making clear that non-compliance can lead to eviction or additional charges.","rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.12733417749405},{"documentSourceId":"a737a5a1-26a4-427f-b931-06f05cdc5eaf","summaryText":"The document provides detailed instructions for guests on how to arrive at, check in to, and depart from a property independently, without requiring staff assistance. It covers key aspects such as pedestrian and vehicle arrival, check-in procedures during and after reception hours, using parking facilities, and completing the departure process, including check-out guidelines and luggage storage options. Overall, it serves as a comprehensive guide to ensure a smooth and self-sufficient stay for guests.","rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.08607284724712}],"chatbotId":"8b5a5643-ce2f-4ced-afd2-c7c70418a807","searchQuery":"ocean views","totalFound":5,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_02c1f89899eeab2600699c0392542c8197a9025b757c40ea6a"}}},{"type":"step-start"},{"type":"tool-knowledgeDirectTool","toolCallId":"call_4XzqbirVrOEsjVXthYDBnUq7","state":"output-available","input":{"searchQuery":"ocean view apartments","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","limit":10,"kConstant":60},"output":{"success":true,"documents":[{"content":"\n\nSurfers Beachside Holiday Apartments is a serviced apartment building. It is designed for short and medium stays. The property is used by holiday guests, business travellers, and families. Apartments are self contained. Guests prepare their own meals and manage their own daily routines. Staff support is provided on site during set hours.\n\nThe purpose of the property is to give guests a private place to stay with shared building facilities. The building is not a hotel with daily room service. It operates as a serviced apartment property where guests live in an apartment and share common areas such as lifts, parking, and recreation spaces.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{},"rrfScore":0.0163934426229508,"ftsRank":0,"semanticSimilarity":1.42705804109573},{"content":"Building Layout and Structure\nInternal Apartment Layout\nLiving Area\n\nThe living area includes seating and a dining space. Flooring is hard surface or carpet depending on apartment type. Windows or balcony doors provide natural light.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Internal Apartment Layout","Header 4":"Living Area"},"rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.3186109662056},{"content":"Building Layout and Structure\nInternal Apartment Layout\n\nApartments follow a consistent internal layout design.\n\nEach apartment includes.\n\n* Entry door from the corridor\n* Living area\n* Kitchen or kitchenette\n* Bathroom\n* Sleeping area\n* Balcony or window access\n\nFurniture placement is fixed. Guests must not move large furniture items.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Internal Apartment Layout"},"rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.31648373603821},{"content":"Building Layout and Structure\nApartment Types\n\nThe property includes several apartment types. Each type is designed for different group sizes.\n\n| Apartment Type | Typical Occupancy | Bedrooms |\n|----------------|-------------------|----------|\n| Studio | 1 to 2 guests | Open plan |\n| One bedroom | 1 to 3 guests | 1 |\n| Two bedroom | 2 to 5 guests | 2 |\n\nOccupancy limits must not be exceeded. Extra guests are not allowed without approval.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Apartment Types"},"rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.30963364243507},{"content":"Building Layout and Structure\nInternal Apartment Layout\nBathroom Area\n\nBathrooms are private and located within each apartment.\n\nBathroom features include.\n\n* Shower\n* Toilet\n* Basin\n* Mirror\n\nSome apartments may include a bathtub. Hot water is centrally supplied to the building.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Internal Apartment Layout","Header 4":"Bathroom Area"},"rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.2975694835186},{"content":"Building Layout and Structure\nResidential Apartment Levels\n\nApartment levels are above the podium level. These levels are accessed by lift only. Stairs are for emergency use and approved access only.\n\nApartment numbering follows a logical system.\n\n| Number Format | Meaning |\n|---------------|---------|\n| First digit or digits | Floor number |\n| Last two digits | Apartment position on the floor |\n\nFor example, apartment 504 is on level five. It is the fourth apartment on that level.\n\nCorridors are internal and enclosed. Emergency exit signs are placed along corridors and near stairwells.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Residential Apartment Levels"},"rrfScore":0.0151515151515152,"ftsRank":0,"semanticSimilarity":1.28674751520157},{"content":"Building Layout and Structure\nAccessibility Features\n\nThe property includes accessibility features to support guests with mobility needs.\n\nAccessibility features include.\n\n* Step free entry at the main entrance\n* Lift access to all levels\n* Wide corridors on residential levels\n* Selected accessible apartments\n\nGuests requiring accessible features should confirm apartment suitability before arrival using on site information.\n\nAll guests must follow building signage and instructions at all times.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Accessibility Features"},"rrfScore":0.0149253731343284,"ftsRank":0,"semanticSimilarity":1.28376919031143},{"content":"Building Layout and Structure\nIn Apartment Features and Systems\n\nApartments are fitted with standard systems for comfort and safety.\n\n| Feature | Description |\n|---------|-------------|\n| Air conditioning | Individual controls |\n| Lighting | Fixed ceiling and lamp lighting |\n| Power outlets | Standard Australian outlets |\n| Smoke detection | Connected to building system |\n\nGuests must not interfere with safety systems.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"In Apartment Features and Systems"},"rrfScore":0.0147058823529412,"ftsRank":0,"semanticSimilarity":1.26787829399109},{"content":"Building Layout and Structure\nPodium and Recreation Levels\n\nSome shared facilities are located on a podium level above the ground floor. Access is by lift. Signage inside the lift indicates the correct level.\n\nFacilities commonly located on this level include.\n\n* Swimming pool\n* Pool deck or seating area\n* Barbecue area\n* Small open space for guests\n\nShared facility hours apply. Standard shared facility hours are from 6:00 am to 9:00 pm daily. Guests must leave the area by closing time. Noise must be kept low at all times.\n\nGlass fencing and gates surround the pool area. Gates are self closing. Children must be supervised in all recreation areas.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Podium and Recreation Levels"},"rrfScore":0.0144927536231884,"ftsRank":0,"semanticSimilarity":1.25768631696701},{"content":"Building Layout and Structure\nGround Floor Zone\n\nThe ground floor is the main entry level. This level faces Vista Street. Pedestrian entry is from the street footpath. Vehicle entry to parking is also accessed from this level.\n\nThe ground floor includes the following areas.\n\n| Area | Purpose | Notes |\n|------|---------|-------|\n| Main entry doors | Guest access | Automatic doors during reception hours |\n| Reception desk | Guest support | Located near the main entry |\n| Lobby seating | Waiting area | Used before check in or after check out |\n| Lift lobby | Vertical access | Connects all levels |\n| Mail and notice area | Information display | Building notices only |\n\nThe ground floor is designed to be easy to navigate. Floors are flat and wide enough for luggage movement. Directional signs point to lifts, reception, and parking access points.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Ground Floor Zone"},"rrfScore":0.0142857142857143,"ftsRank":0,"semanticSimilarity":1.22518333792686}],"chatbotId":"8b5a5643-ce2f-4ced-afd2-c7c70418a807","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","searchQuery":"ocean view apartments","totalFound":10,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_02c1f89899eeab2600699c039466d08197bddba5a0e4cef9f1"}}},{"type":"step-start"},{"type":"text","text":"The available documents did not specifically indicate whether your unit has ocean views. \n\nFor confirmation regarding the ocean views from your unit, it is best to contact the reception at (07) 5570 3000 or refer to your booking details. If you have any other questions, feel free to ask! \n\n","providerMetadata":{"openai":{"itemId":"msg_02c1f89899eeab2600699c03971e688197aca02e73baa95bff"}},"state":"done"},{"type":"tool-helpfulnessTool","toolCallId":"call_JVVSmeyGLYZl16TRNczna1vL","state":"output-available","input":{},"output":{"success":true},"callProviderMetadata":{"openai":{"itemId":"fc_02c1f89899eeab2600699c0398f7ec81979447201780b738fd"}}},{"type":"step-start"},{"type":"text","text":"If you have any further questions or need assistance, feel free to ask! ","providerMetadata":{"openai":{"itemId":"msg_02c1f89899eeab2600699c0399d43c8197822d1e956c680490"}},"state":"done"}]},{"parts":[{"type":"text","text":"all three answers are either incorrect or not helpful"}],"id":"PZa0ViRtucRvxe5W","role":"user"},{"id":"oDzXcRdZRQ779pMO","role":"assistant","parts":[{"type":"step-start"},{"type":"tool-helpfulnessTool","toolCallId":"call_S8RrSc6nNI44bYuiDPAUFMhF","state":"output-available","input":{},"output":{"success":true},"callProviderMetadata":{"openai":{"itemId":"fc_02c1f89899eeab2600699c03c04e508197aa28ca570d05840b"}}},{"type":"step-start"},{"type":"text","text":"I apologize for not providing the information you needed. If you have specific details or questions, please let me know, and I'll do my best to assist you further!","providerMetadata":{"openai":{"itemId":"msg_02c1f89899eeab2600699c03c1120c8197b41eb22c509e1307"}},"state":"done"}]},{"parts":[{"type":"text","text":"the pool fence is not made of glass"}],"id":"h40LKj5DN9vsRmmq","role":"user"},{"id":"","role":"assistant","parts":[{"type":"step-start"},{"type":"tool-knowledgeDirectTool","toolCallId":"call_bBz8nMwK3tY7LOXRJweORdCR","state":"output-available","input":{"searchQuery":"pool fence material","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","limit":10,"kConstant":60},"output":{"success":true,"documents":[{"content":"Building Layout and Structure\nPodium and Recreation Levels\n\nSome shared facilities are located on a podium level above the ground floor. Access is by lift. Signage inside the lift indicates the correct level.\n\nFacilities commonly located on this level include.\n\n* Swimming pool\n* Pool deck or seating area\n* Barbecue area\n* Small open space for guests\n\nShared facility hours apply. Standard shared facility hours are from 6:00 am to 9:00 pm daily. Guests must leave the area by closing time. Noise must be kept low at all times.\n\nGlass fencing and gates surround the pool area. Gates are self closing. Children must be supervised in all recreation areas.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Podium and Recreation Levels"},"rrfScore":0.0163934426229508,"ftsRank":0,"semanticSimilarity":1.29830431938171},{"content":"Building Layout and Structure\nInternal Apartment Layout\nBedroom Area\n\nBedrooms contain fixed beds. Linen is supplied at the start of the stay. Wardrobes or storage cupboards are provided for clothing.\n\nWindows must not be blocked. Balcony doors must be closed when air conditioning is operating.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Internal Apartment Layout","Header 4":"Bedroom Area"},"rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.15071031451225},{"content":"Building Layout and Structure\nParking Structure and Access\n\nBasement parking is located below the ground floor. Vehicle access is via a controlled entry ramp from the street.\n\nParking levels are marked clearly. Speed limits apply inside the parking area. Pedestrians must use marked walkways.\n\nParking spaces are allocated. Only vehicles linked to a valid booking may use the parking area.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Parking Structure and Access"},"rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.1439703553915},{"content":"Building Layout and Structure\nSafety Systems\n\nThe building includes multiple safety systems.\n\n| System | Purpose |\n|--------|---------|\n| Fire alarms | Alert in emergencies |\n| Smoke detectors | Early fire detection |\n| Emergency lighting | Power outage safety |\n| Fire stairs | Emergency evacuation |\n\nFire stairs are located at each end of residential corridors. They must be kept clear at all times.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Safety Systems"},"rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.13268128037453},{"content":"Building Layout and Structure\nInternal Apartment Layout\nLiving Area\n\nThe living area includes seating and a dining space. Flooring is hard surface or carpet depending on apartment type. Windows or balcony doors provide natural light.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Internal Apartment Layout","Header 4":"Living Area"},"rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.1291426718235},{"content":"\n\nSurfers Beachside Holiday Apartments is a serviced apartment building. It is designed for short and medium stays. The property is used by holiday guests, business travellers, and families. Apartments are self contained. Guests prepare their own meals and manage their own daily routines. Staff support is provided on site during set hours.\n\nThe purpose of the property is to give guests a private place to stay with shared building facilities. The building is not a hotel with daily room service. It operates as a serviced apartment property where guests live in an apartment and share common areas such as lifts, parking, and recreation spaces.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{},"rrfScore":0.0151515151515152,"ftsRank":0,"semanticSimilarity":1.12588933110237},{"content":"Building Layout and Structure\nAccessibility Features\n\nThe property includes accessibility features to support guests with mobility needs.\n\nAccessibility features include.\n\n* Step free entry at the main entrance\n* Lift access to all levels\n* Wide corridors on residential levels\n* Selected accessible apartments\n\nGuests requiring accessible features should confirm apartment suitability before arrival using on site information.\n\nAll guests must follow building signage and instructions at all times.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Accessibility Features"},"rrfScore":0.0149253731343284,"ftsRank":0,"semanticSimilarity":1.11830075830221},{"content":"Building Layout and Structure\n\nThe building is a multi level structure with clear physical zones. Each zone has a defined use. Signs in the building help guests move between zones.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure"},"rrfScore":0.0147058823529412,"ftsRank":0,"semanticSimilarity":1.10598766058683},{"content":"Building Layout and Structure\nIn Apartment Features and Systems\n\nApartments are fitted with standard systems for comfort and safety.\n\n| Feature | Description |\n|---------|-------------|\n| Air conditioning | Individual controls |\n| Lighting | Fixed ceiling and lamp lighting |\n| Power outlets | Standard Australian outlets |\n| Smoke detection | Connected to building system |\n\nGuests must not interfere with safety systems.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"In Apartment Features and Systems"},"rrfScore":0.0144927536231884,"ftsRank":0,"semanticSimilarity":1.10283069312572},{"content":"Building Layout and Structure\nInternal Apartment Layout\nBathroom Area\n\nBathrooms are private and located within each apartment.\n\nBathroom features include.\n\n* Shower\n* Toilet\n* Basin\n* Mirror\n\nSome apartments may include a bathtub. Hot water is centrally supplied to the building.","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","metadata":{"Header 2":"Building Layout and Structure","Header 3":"Internal Apartment Layout","Header 4":"Bathroom Area"},"rrfScore":0.0142857142857143,"ftsRank":0,"semanticSimilarity":1.08846074342728}],"chatbotId":"8b5a5643-ce2f-4ced-afd2-c7c70418a807","documentSourceId":"61d239e0-8d50-4077-a3cf-273d7020df65","searchQuery":"pool fence material","totalFound":10,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_02c1f89899eeab2600699c03d9389c8197968e260b8551b14d"}}},{"type":"step-start"},{"type":"text","text":"The information indicates that the pool area is surrounded by **glass fencing and self-closing gates**. If there's been a mistake or if your observations differ, please inform the management for further clarification. \n\nIf you have any other questions or need additional details, just let me know!","providerMetadata":{"openai":{"itemId":"msg_02c1f89899eeab2600699c03db557c8197a6f76df52b563478"}},"state":"done"}]}]