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JMS67QS Feb 4, 2026 12:31 pm | Demo Flow

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Additionally, it addresses frequently asked questions regarding policies on noise, security, and access, as well as guidance for different situations that guests may encounter during their stay.","rrfScore":0.0327868852459016,"ftsRank":0.100000001490116,"semanticSimilarity":1.2355822622776},{"documentSourceId":"8cb1cd72-2463-42cd-b7ea-4cd9a852293e","summaryText":"The document outlines the procedures and guidelines for guests arriving at One The Esplanade in Surfers Paradise, detailing the steps for both pedestrian and vehicle arrivals, check-in processes, and access to amenities. It includes information on parking, underground access, the check-out process, and security deposit handling, as well as instructions for after-hours check-in and luggage storage. This guide is intended to ensure a smooth and organized experience for guests throughout their stay, addressing entry, navigation, and departure protocols.","rrfScore":0.0320020481310804,"ftsRank":0.100000001490116,"semanticSimilarity":1.20589025318623},{"documentSourceId":"fa19a4b6-3d38-46f1-8fd7-76f1c1e8636b","summaryText":"This document provides a comprehensive overview of One The Esplanade, a multi-level serviced apartment building intended for short and extended stays, detailing its layout, facilities, and operational guidelines. It describes the property structure, including ground, basement, residential, and recreational levels, along with the types of apartments available and their amenities. Additionally, the document emphasizes safety systems, accessibility features, and the operational roles of the reception area to guide guests in adhering to building rules and ensuring a secure environment.","rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.20922508835793},{"documentSourceId":"8e203e2e-fd8e-4c2a-a959-d578d1846e6e","summaryText":"This document outlines the rules and expectations for the use of apartments rented for short-term and extended stays, detailing acceptable behaviors, occupancy limits, visitor regulations, and guidelines for noise, cleanliness, and safety. It emphasizes the importance of respecting shared spaces, maintaining a quiet environment, and properly using facilities to prevent disturbances and damage. Additionally, it provides instructions for reporting issues and emergencies, ensuring guests' responsibilities are clearly communicated to maintain a comfortable living experience for all occupants.","rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.18953917920589},{"documentSourceId":"c2750456-ba50-4935-bd60-e940d66808b7","summaryText":"The document provides comprehensive information about the immediate surroundings of One The Esplanade in Surfers Paradise, detailing nearby amenities, transportation options, and safety guidance for guests. It covers aspects such as beach access, public transport, dining and shopping opportunities, and medical services available within walking distance, along with considerations for parking and traffic conditions. Additionally, the document emphasizes personal safety, seasonal weather conditions, and local attractions, ensuring guests are well-informed to navigate their environment effectively.","rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.18333791196346}],"chatbotId":"4e201b39-a7eb-4133-93ce-f0ecc0a80dbb","searchQuery":"address","totalFound":5,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_09b5809aa84016e1006982adde3800819e9a7366e21619b770"}}},{"type":"step-start"},{"type":"tool-knowledgeDirectTool","toolCallId":"call_H1CMC2EksWRQ6jLz0bWbdBg2","state":"output-available","input":{"searchQuery":"address One The Esplanade","documentSourceId":"7fe7ec70-60bf-4ef0-ae82-eb9d98410e73","limit":10,"kConstant":60},"output":{"success":true,"documents":[{"content":"Property contact details\n\nProperty name\\nOne The Esplanade\n\nFull street address\\n1 Esplanade, Surfers Paradise QLD 4217\n\nPhone number\\n(07) 5538 3154\n\nEmail address\\n[info@oneontheesplanade.com.au](mailto:info@oneontheesplanade.com.au)\n\nWebsite\\n[www.oneontheesplanade.com.au](http://www.oneontheesplanade.com.au)\n\nReception location and role\\nReception is located on the ground floor directly opposite the main pedestrian entrance on Esplanade. Reception manages check in, check out, key handling, access support, lost property, general guest assistance, and coordination of housekeeping and maintenance.\n\nTypical reception hours\\nReception operates daily during standard daytime hours. Exact daily hours are displayed on signage at the reception desk and lobby wall. Guests must confirm current hours using on site signage on arrival.\n\n\n---","documentSourceId":"7fe7ec70-60bf-4ef0-ae82-eb9d98410e73","metadata":{"Header 2":"Property contact details"},"rrfScore":0.0163934426229508,"ftsRank":0,"semanticSimilarity":1.70044499635696},{"content":"Frequently Asked Questions\nArrival and access\n\n**Where is the pedestrian entrance?**\\nOn Esplanade at street level facing the beach.\n\n**Is the entrance step free?**\\nYes. The entrance is level with the footpath.\n\n**Where do I check in?**\\nAt the ground floor reception desk.\n\n**What if reception is closed?**\\nUse after hours check in instructions posted on site.\n\n**Is after hours access available?**\\nYes. Instructions are provided before arrival.\n\n**Do I need identification to check in?**\\nYes. Identification is required for the primary guest.\n\n**Can someone else check in for me?**\\nOnly if approved and documented in advance.\n\n**Is parking available?**\\nYes. Underground parking is available.\n\n**Where is vehicle entry located?**\\nVia the signed driveway off the street beside the building.\n\n**Is there a height limit for parking?**\\nYes. The clearance height is shown on signage at entry.\n\n**What if my vehicle is too tall?**\\nDo not enter. Use street parking where permitted.\n\n**Is parking secure?**\\nParking access is controlled by gate.\n\n**How do I access the parking gate?**\\nUsing the issued key or access device.\n\n**Where is the lift lobby in parking?**\\nFollow wall signs from parking bays to lifts.\n\n**Do lifts run from parking to apartments?**\\nYes. Lifts connect parking to all levels.\n\n**Do I need a key for lift access?**\\nYes. Residential levels require access validation.\n\n**What floor is reception on?**\\nReception is on the ground floor.\n\n**How do I find my apartment?**\\nUse lift level numbers and corridor signage.\n\n**Are there stairs available?**\\nYes. Fire stairs are located at corridor ends.\n\n\n---","documentSourceId":"7fe7ec70-60bf-4ef0-ae82-eb9d98410e73","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Arrival and access"},"rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.43253573775291},{"content":"Frequently Asked Questions\nFacilities and access issues\n\n**What if my key does not work?**\\nReturn to reception or follow posted support instructions.\n\n**What if the lift does not respond?**\\nUse another lift or fire stairs and report the issue.\n\n**What if the parking gate does not open?**\\nCheck access device and signage instructions.\n\n**Is there accessible parking?**\\nYes. Designated bays are provided.\n\n**Are lifts wheelchair accessible?**\\nYes. Lifts support mobility access.\n\n**Are accessible apartments available?**\\nSome apartments are designed for accessibility.\n\n\n---","documentSourceId":"7fe7ec70-60bf-4ef0-ae82-eb9d98410e73","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Facilities and access issues"},"rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.30040487647057},{"content":"Frequently Asked Questions\nGeneral information\n\n**What type of property is this?**\\nThis is a serviced apartment building for short and extended stays.\n\n**Is this a hotel?**\\nNo. Apartments are self contained and serviced on a schedule.\n\n**Is reception open all day?**\\nReception has set daily hours shown on lobby signage.\n\n**Can I stay without speaking to staff?**\\nYes. After hours check in instructions allow self arrival.\n\n**Are apartments private during my stay?**\\nYes. Apartments are private for registered guests.\n\n**Can I have visitors?**\\nYes, within visitor rules and quiet hours.\n\n**Are parties allowed?**\\nNo. Parties and events are not permitted.\n\n**Is the building mixed use?**\\nThe building is used for accommodation and guest services.\n\n**Are pets allowed?**\\nPets are not permitted unless specifically approved in writing.\n\n**Is smoking allowed anywhere inside?**\\nNo. Smoking and vaping are not allowed inside.\n\n**Is vaping treated the same as smoking?**\\nYes. The same rules apply.\n\n**Is the building suitable for families?**\\nYes. Families must follow child supervision rules.\n\n**Is the building suitable for long stays?**\\nYes. Apartments are designed for longer stays.\n\n**Is there security on site?**\\nAccess control systems and monitoring are in place.\n\n**Are corridors monitored?**\\nCommon areas may be monitored for safety.\n\n**Can I move furniture?**\\nNo. Furniture must remain in place.\n\n**Can I rearrange bedding?**\\nBedding must stay as provided.\n\n**Are balconies private?**\\nYes. Balconies are private to each apartment.\n\n**Can I dry clothes on the balcony?**\\nNo. Drying on balcony rails is not permitted.\n\n**Are barbecues allowed on balconies?**\\nNo. Open flames are not permitted.\n\n**Is noise monitored?**\\nNoise complaints are acted on according to building rules.\n\n**What happens if I break a rule?**\\nWarnings, charges, or eviction may apply.\n\n\n---","documentSourceId":"7fe7ec70-60bf-4ef0-ae82-eb9d98410e73","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"General information"},"rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.29988348484039},{"content":"Frequently Asked Questions\nCheck out and departure\n\n**What time is standard check out?**\\nStandard check out time is morning and posted on site.\n\n**Can I check out early?**\\nYes. Use express check out procedures.\n\n**Can I check out late?**\\nLate check out depends on availability and approval.\n\n**What happens if I overstay?**\\nLate charges may apply.\n\n**How do I return my keys?**\\nPlace keys in the labelled key return slot near reception.\n\n**Where is the key return located?**\\nAt ground floor reception area.\n\n**Do I need to see staff to check out?**\\nNo. Express check out is available.\n\n**What cleaning is expected at check out?**\\nDishes washed and rubbish removed.\n\n**Do I need to strip beds?**\\nNo. Leave beds as they are.\n\n**Can I store luggage after check out?**\\nLuggage storage may be available near reception.\n\n**Is luggage storage supervised?**\\nStorage is provided at guest risk.\n\n\n---","documentSourceId":"7fe7ec70-60bf-4ef0-ae82-eb9d98410e73","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Check out and departure"},"rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.2683619260788},{"content":"Frequently Asked Questions\nSafety and emergencies\n\n**What should I do if the alarm sounds?**\\nExit via fire stairs following signage.\n\n**Can I use lifts during an alarm?**\\nNo. Lifts must not be used.\n\n**Where are evacuation maps located?**\\nOn the back of apartment doors.\n\n**Where are fire stairs?**\\nAt corridor ends on each level.\n\n**Are fire extinguishers available?**\\nYes. In marked cabinets.\n\n**Are children allowed in shared areas alone?**\\nNo. Children must be supervised.\n\n\n---","documentSourceId":"7fe7ec70-60bf-4ef0-ae82-eb9d98410e73","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Safety and emergencies"},"rrfScore":0.0151515151515152,"ftsRank":0,"semanticSimilarity":1.26076978445053},{"content":"Frequently Asked Questions\nCheck in and keys\n\n**What time is standard check in?**\\nStandard check in time is mid afternoon and posted on site.\n\n**Can I check in early?**\\nEarly check in depends on availability.\n\n**What keys will I receive?**\\nYou may receive a key, card, or fob.\n\n**What does the key open?**\\nApartment door and authorised access points.\n\n**Can I get extra keys?**\\nExtra keys may be limited.\n\n**What if I lose my key?**\\nReport it immediately. Replacement charges may apply.\n\n**Do keys access all areas?**\\nNo. Access is restricted to authorised areas.\n\n**Can I share my key?**\\nKeys must not be shared outside your booking group.\n\n\n---","documentSourceId":"7fe7ec70-60bf-4ef0-ae82-eb9d98410e73","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Check in and keys"},"rrfScore":0.0149253731343284,"ftsRank":0,"semanticSimilarity":1.24956795573235},{"content":"Frequently Asked Questions\nNoise and behaviour\n\n**What are quiet hours?**\\nQuiet hours are posted on signage.\n\n**Can I play music during the day?**\\nYes. At a reasonable volume.\n\n**Can I use the balcony at night?**\\nUse must be quiet and respectful.\n\n**What happens after a noise complaint?**\\nWarnings or further action may apply.\n\n**Are common areas quiet zones?**\\nYes. Noise must be kept low.\n\n\n---","documentSourceId":"7fe7ec70-60bf-4ef0-ae82-eb9d98410e73","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Noise and behaviour"},"rrfScore":0.0147058823529412,"ftsRank":0,"semanticSimilarity":1.24783603847027},{"content":"Frequently Asked Questions\nUnusual situations\n\n**What if I lock myself out?**\\nContact reception during hours or follow after hours instructions.\n\n**What if I damage something accidentally?**\\nReport it immediately using on site methods.\n\n**What if another guest is causing issues?**\\nReport the issue using posted procedures.\n\n**What if I need to leave suddenly?**\\nFollow check out and key return steps.\n\n**What if there is a power outage?**\\nEmergency lighting will activate.\n\n**What if water stops working?**\\nReport immediately using on site instructions.\n\n\n---","documentSourceId":"7fe7ec70-60bf-4ef0-ae82-eb9d98410e73","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Unusual situations"},"rrfScore":0.0144927536231884,"ftsRank":0,"semanticSimilarity":1.22425451874733},{"content":"Frequently Asked Questions\nPayments and deposits\n\n**Is payment required at check in?**\\nYes. Payment must be finalised at check in.\n\n**Is a security deposit required?**\\nA deposit may be required depending on booking.\n\n**How is the deposit held?**\\nAs a pre authorisation or payment.\n\n**When is the deposit released?**\\nAfter check out inspection and processing.\n\n**Can the deposit be used for charges?**\\nYes. For damage or excessive cleaning.\n\n**Will I receive a receipt?**\\nYes. Payment confirmation is provided.\n\n\n---","documentSourceId":"7fe7ec70-60bf-4ef0-ae82-eb9d98410e73","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Payments and deposits"},"rrfScore":0.0142857142857143,"ftsRank":0,"semanticSimilarity":1.21919310092926}],"chatbotId":"4e201b39-a7eb-4133-93ce-f0ecc0a80dbb","documentSourceId":"7fe7ec70-60bf-4ef0-ae82-eb9d98410e73","searchQuery":"address One The Esplanade","totalFound":10,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_09b5809aa84016e1006982ade02804819eb6d6dce080d27508"}}},{"type":"step-start"},{"type":"text","text":"The address for One The Esplanade is:\n\n**1 Esplanade, Surfers Paradise QLD 4217** \n**Phone:** (07) 5538 3154 \n**Email:** [info@oneontheesplanade.com.au](mailto:info@oneontheesplanade.com.au) \n**Website:** [www.oneontheesplanade.com.au](http://www.oneontheesplanade.com.au) \n\nIf you need more information about the property or its facilities, feel free to ask! \n\n","providerMetadata":{"openai":{"itemId":"msg_09b5809aa84016e1006982ade2294c819eb786f01c4d60f93a"}},"state":"done"}]}]