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JMSC7QS Feb 6, 2026 8:30 am | Demo Flow

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[{"parts":[{"type":"text","text":"Whats the address? "}],"id":"RXcxchsNhAosA3tp","role":"user"},{"id":"","role":"assistant","parts":[{"type":"step-start"},{"type":"tool-knowledgeSummaryTool","toolCallId":"call_yV2zSoQbdR8FfqqJDJrMB3Ds","state":"output-available","input":{"searchQuery":"address","limit":5,"kConstant":60},"output":{"success":true,"summaries":[{"documentSourceId":"181557ad-08c5-48a8-a551-417f26f5f829","summaryText":"The document provides comprehensive contact information and operational guidelines for Yeltana, a business-to-business supplier of commercial and industrial products based in Holden Hill, Australia. It outlines the company's support services, typical operating hours, and addresses frequently asked questions related to product selection, ordering processes, pricing, delivery, compliance, and refunds. This information is useful for current and potential customers to understand the company's offerings, processes, and expectations regarding their services and products.","rrfScore":0.0325224748810153,"ftsRank":0.100000001490116,"semanticSimilarity":1.20537079870701},{"documentSourceId":"63d13aef-74df-460e-a88c-8603afc2b70b","summaryText":"The document outlines the procedures customers must follow when placing orders, requesting services, and making payments for products. It includes details on how quotes are generated, order confirmation, delivery logistics, customer responsibilities, acceptable use, issue reporting, and the policies regarding refunds, replacements, and cancellations. This guide serves as a comprehensive reference for customers to ensure compliance with the company's ordering process and to understand their roles and responsibilities in the transaction.","rrfScore":0.0163934426229508,"ftsRank":0,"semanticSimilarity":1.22826310992241},{"documentSourceId":"4cf5793e-21d4-4ccc-8301-98bb574796a0","summaryText":"The document outlines the service and product requirements for Yeltana, which supplies physical manufactured products tailored for commercial and industrial use. It specifies that products must be selected based on clear specifications, intended application, and are provided individually without bundled services, unless otherwise noted. Additionally, it details the standard offerings, usage limitations, order processing, and documentation requirements, emphasizing that customers must have the necessary expertise for installation and adherence to defined usage criteria.","rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.1909793317318},{"documentSourceId":"df50b5e2-050b-471b-b722-bdab14d23733","summaryText":"The document outlines the operations and offerings of Yeltana, a manufacturing and supply business focused on producing engineered products for commercial, industrial, and construction customers. It details the types of products offered, including physical items supplied in specified formats, along with supporting services aimed at ensuring proper product selection and use, while emphasizing the absence of consumer retail and unrelated services. Targeting businesses like construction firms and maintenance teams, Yeltana establishes its delivery model, compliance standards, and limitations to ensure clarity for customers in their ordering and product usage processes.","rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.1548376083374}],"chatbotId":"5e07b3af-4d52-4ec7-aa58-0a50fd43088d","searchQuery":"address","totalFound":4,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_06e8f9bf85355fc5006985146d8e98819eb062d5dbec0b6a94"}}},{"type":"step-start"},{"type":"tool-knowledgeDirectTool","toolCallId":"call_iSSCEQVSmyJmgSyJPFlIg9Yt","state":"output-available","input":{"searchQuery":"address","documentSourceId":"181557ad-08c5-48a8-a551-417f26f5f829","limit":10,"kConstant":60},"output":{"success":true,"documents":[{"content":"Business contact information\n\nBusiness name\\nYeltana\n\nBusiness address\\n22 to 26 Delray Ave, Holden Hill SA 5088\n\nPhone number\\n08 8395 3888\n\nEmail address\\n[info@yeltana.com.au](mailto:info@yeltana.com.au)\n\nWebsite\\n[yeltana.com.au](http://yeltana.com.au)\n\nSupport or service desk description\\nThe support team handles order enquiries, product clarification, documentation requests, delivery issues, and post delivery problem reporting. Support does not provide installation services or site specific engineering advice.\n\nTypical operating hours\\nMonday 8:30 am to 4:30 pm\\nTuesday 8:30 am to 4:30 pm\\nWednesday 8:30 am to 4:30 pm\\nThursday 8:30 am to 4:30 pm\\nFriday 8:30 am to 4:30 pm\\nSaturday closed\\nSunday closed\n\n\n---","documentSourceId":"181557ad-08c5-48a8-a551-417f26f5f829","metadata":{"Header 2":"Business contact information"},"rrfScore":0.0327868852459016,"ftsRank":0.200000002980232,"semanticSimilarity":1.25662219524384},{"content":"Frequently Asked Questions\nEdge cases and exceptions\n\n**What if I provided incorrect information?**\\nCorrections may involve extra cost.\n\n**What if delivery access was restricted?**\\nRedelivery may be charged.\n\n**What if my site rejects delivery?**\\nCosts may apply.\n\n**What if my order is delayed by me?**\\nProduction schedules may change.\n\n**What if products are stored incorrectly?**\\nDamage is the customer responsibility.\n\n**Can third parties collect my order?**\\nOnly with written authority.\n\n**What if my project is cancelled?**\\nOrders already in production may proceed.\n\n**What if I need documentation later?**\\nDocumentation can be requested.\n\n**Are exceptions guaranteed?**\\nNo.\n\n**Who decides on exceptions?**\\nThe business reviews each case.","documentSourceId":"181557ad-08c5-48a8-a551-417f26f5f829","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Edge cases and exceptions"},"rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.20472231507301},{"content":"Frequently Asked Questions\nFeedback\n\n**How can I leave feedback?**\\nUse the Awardee QR codes around to leave feedback.","documentSourceId":"181557ad-08c5-48a8-a551-417f26f5f829","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Feedback"},"rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.18964603543282},{"content":"Frequently Asked Questions\nUse and compliance\n\n**Who is responsible for installation?**\\nThe customer.\n\n**Must products be used as specified?**\\nYes.\n\n**What happens if I misuse a product?**\\nSupport and remedies may be void.\n\n**Are safety limits defined?**\\nYes, in documentation.\n\n**Can products be used outdoors?**\\nOnly if specified.\n\n**Are products compliant with standards?**\\nThey are manufactured to applicable standards.\n\n**Do you certify site compliance?**\\nNo.\n\n**Are inspections required before use?**\\nThis depends on the customer site.\n\n**Can products be repurposed?**\\nNo.\n\n**Are warranties provided?**\\nOnly as stated in order terms.","documentSourceId":"181557ad-08c5-48a8-a551-417f26f5f829","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Use and compliance"},"rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.17529870569706},{"content":"Frequently Asked Questions\nOrdering process\n\n**How do I place an order?**\\nOrders are placed in writing using approved documents.\n\n**Are verbal orders accepted?**\\nNo.\n\n**Do I need a quote before ordering?**\\nYes, unless pricing is already agreed.\n\n**How long are quotes valid?**\\nFor the period stated on the quote.\n\n**Can I place repeat orders?**\\nYes. Each order must still be confirmed.\n\n**Do orders require approval?**\\nYes. Orders are reviewed before processing.\n\n**What information must I include?**\\nProduct name, quantity, and specifications.\n\n**Can I cancel an order?**\\nOnly before production begins.\n\n**Are standing orders available?**\\nOnly if formally agreed.\n\n**Do you accept urgent orders?**\\nUrgent handling is not assumed.","documentSourceId":"181557ad-08c5-48a8-a551-417f26f5f829","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Ordering process"},"rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.16533540189266},{"content":"Frequently Asked Questions\nPricing and payment\n\n**How is pricing calculated?**\\nBased on product type, quantity, and specification.\n\n**Is pricing fixed?**\\nPricing is fixed once a quote is approved.\n\n**Are discounts available?**\\nOnly if stated in the quote.\n\n**When is payment required?**\\nAs stated on the invoice or agreement.\n\n**What payment methods are accepted?**\\nAccepted methods are shown on the invoice.\n\n**Can I pay after delivery?**\\nOnly if approved terms exist.\n\n**Are invoices issued?**\\nYes.\n\n**What if my invoice is incorrect?**\\nReport it promptly to support.\n\n**Are refunds automatic?**\\nNo. Refunds require assessment.\n\n**Do prices include delivery?**\\nOnly if stated.","documentSourceId":"181557ad-08c5-48a8-a551-417f26f5f829","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Pricing and payment"},"rrfScore":0.0151515151515152,"ftsRank":0,"semanticSimilarity":1.16426333785057},{"content":"Frequently Asked Questions\nProduct selection\n\n**How do I choose the correct product?**\\nMatch your requirement to the product specification.\n\n**Can staff help me select a product?**\\nStaff can explain specifications but do not choose for you.\n\n**Are product codes important?**\\nYes. Product codes identify the exact item.\n\n**What happens if I order the wrong product?**\\nCorrections may not be possible after production starts.\n\n**Do products come with instructions?**\\nYes, where applicable.\n\n**Are material types listed?**\\nYes, in product documentation.\n\n**Can I change specifications after ordering?**\\nChanges may require a new order.\n\n**Are samples available?**\\nSamples are not guaranteed.\n\n**Are products interchangeable?**\\nOnly if specifications match.\n\n**Do products have usage limits?**\\nYes. Limits are defined in documentation.","documentSourceId":"181557ad-08c5-48a8-a551-417f26f5f829","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Product selection"},"rrfScore":0.0149253731343284,"ftsRank":0,"semanticSimilarity":1.14271025359631},{"content":"Frequently Asked Questions\nDelivery and handling\n\n**How are products delivered?**\\nVia standard transport services.\n\n**Can I collect my order?**\\nCollection depends on order terms.\n\n**How will I know when my order ships?**\\nYou are notified when goods are dispatched.\n\n**Do drivers unload goods?**\\nNot unless specified.\n\n**What if packaging is damaged?**\\nReport it at delivery.\n\n**Should I inspect products on arrival?**\\nYes.\n\n**What if items are missing?**\\nReport missing items immediately.\n\n**Can delivery be delayed?**\\nYes, due to production or transport issues.\n\n**Do you deliver to sites?**\\nYes, if accessible.\n\n**Is lifting equipment provided?**\\nNo.","documentSourceId":"181557ad-08c5-48a8-a551-417f26f5f829","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Delivery and handling"},"rrfScore":0.0147058823529412,"ftsRank":0,"semanticSimilarity":1.14266830682755},{"content":"Frequently Asked Questions\nIssues and faults\n\n**How do I report a fault?**\\nContact support with order details.\n\n**What information is required?**\\nOrder number and fault description.\n\n**Do I need photos?**\\nPhotos may be requested.\n\n**How long does assessment take?**\\nTimeframes vary by issue.\n\n**Are all faults covered?**\\nOnly confirmed product faults.\n\n**What if the issue is installation related?**\\nThis is not treated as a product fault.\n\n**Can products be returned?**\\nOnly if approved.\n\n**Are replacements automatic?**\\nNo.\n\n**What if the fault is confirmed?**\\nCorrection or replacement is considered.\n\n**Do I need to stop using the product?**\\nYes, if safety is affected.","documentSourceId":"181557ad-08c5-48a8-a551-417f26f5f829","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Issues and faults"},"rrfScore":0.0144927536231884,"ftsRank":0,"semanticSimilarity":1.13397936522961},{"content":"Frequently Asked Questions\nGeneral business information\n\n**What does Yeltana do?**\\nYeltana manufactures and supplies physical products for commercial and industrial use.\n\n**Is Yeltana a retail store?**\\nNo. The business operates primarily as a business to business supplier.\n\n**Can individuals buy products?**\\nYes, but products are designed for professional use.\n\n**Does Yeltana install products?**\\nNo. Installation is the responsibility of the customer.\n\n**Are products made in standard sizes only?**\\nYes. Products are supplied based on defined specifications.\n\n**Does Yeltana offer custom design work?**\\nCustom work is not assumed and only occurs if formally quoted.\n\n**Are products suitable for home use?**\\nOnly if the specification confirms suitability.\n\n**Does Yeltana provide training?**\\nNo formal training is provided.\n\n**Are products stocked or made to order?**\\nSome products may be stocked while others are made to order.\n\n**Can products be modified after delivery?**\\nNo. Modification is not supported.","documentSourceId":"181557ad-08c5-48a8-a551-417f26f5f829","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"General business information"},"rrfScore":0.0142857142857143,"ftsRank":0,"semanticSimilarity":1.11009848862886}],"chatbotId":"5e07b3af-4d52-4ec7-aa58-0a50fd43088d","documentSourceId":"181557ad-08c5-48a8-a551-417f26f5f829","searchQuery":"address","totalFound":10,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_06e8f9bf85355fc50069851471c208819e996a53eb03866c5f"}}},{"type":"step-start"},{"type":"text","text":"The address for Yeltana is:\n\n**22 to 26 Delray Ave, Holden Hill SA 5088, Australia**\n\nFor any inquiries, you can also reach us at phone number **08 8395 3888** or email us at [info@yeltana.com.au](mailto:info@yeltana.com.au).\n\nIf you need more information, feel free to ask! \n\nNow, I'll check if you found this information helpful.","providerMetadata":{"openai":{"itemId":"msg_06e8f9bf85355fc50069851475a384819e8d61c2d2b395a0da"}},"state":"done"},{"type":"tool-helpfulnessTool","toolCallId":"call_MVUly8Mv4OaMuyQtihRkA6ZA","state":"output-available","input":{},"output":{"success":true},"callProviderMetadata":{"openai":{"itemId":"fc_06e8f9bf85355fc500698514779da8819eba7d34280b046c79"}}},{"type":"step-start"},{"type":"text","text":"","providerMetadata":{"openai":{"itemId":"msg_06e8f9bf85355fc50069851478ec00819ea9aa7321c7dcf2b0"}},"state":"done"}]}]