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JMSE7QS Feb 5, 2026 1:31 pm | Demo Flow

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Targeting businesses like construction firms and maintenance teams, Yeltana establishes its delivery model, compliance standards, and limitations to ensure clarity for customers in their ordering and product usage processes.","rrfScore":0.0325224748810153,"ftsRank":0.400000005960464,"semanticSimilarity":1.268619120121},{"documentSourceId":"4cf5793e-21d4-4ccc-8301-98bb574796a0","summaryText":"The document outlines the service and product requirements for Yeltana, which supplies physical manufactured products tailored for commercial and industrial use. It specifies that products must be selected based on clear specifications, intended application, and are provided individually without bundled services, unless otherwise noted. Additionally, it details the standard offerings, usage limitations, order processing, and documentation requirements, emphasizing that customers must have the necessary expertise for installation and adherence to defined usage criteria.","rrfScore":0.0325224748810153,"ftsRank":0.300000011920929,"semanticSimilarity":1.30147033929825},{"documentSourceId":"181557ad-08c5-48a8-a551-417f26f5f829","summaryText":"The document provides comprehensive contact information and operational guidelines for Yeltana, a business-to-business supplier of commercial and industrial products based in Holden Hill, Australia. It outlines the company's support services, typical operating hours, and addresses frequently asked questions related to product selection, ordering processes, pricing, delivery, compliance, and refunds. This information is useful for current and potential customers to understand the company's offerings, processes, and expectations regarding their services and products.","rrfScore":0.0314980158730159,"ftsRank":0.300000011920929,"semanticSimilarity":1.20988446474075},{"documentSourceId":"63d13aef-74df-460e-a88c-8603afc2b70b","summaryText":"The document outlines the procedures customers must follow when placing orders, requesting services, and making payments for products. It includes details on how quotes are generated, order confirmation, delivery logistics, customer responsibilities, acceptable use, issue reporting, and the policies regarding refunds, replacements, and cancellations. This guide serves as a comprehensive reference for customers to ensure compliance with the company's ordering process and to understand their roles and responsibilities in the transaction.","rrfScore":0.0314980158730159,"ftsRank":0.100000001490116,"semanticSimilarity":1.23674426972866}],"chatbotId":"5e07b3af-4d52-4ec7-aa58-0a50fd43088d","searchQuery":"product","totalFound":4,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_02346677d5658ce80069840bfb491081a29661368bf0fbbd25"}}},{"type":"step-start"},{"type":"tool-knowledgeDirectTool","toolCallId":"call_KkVRnHxYXi56cI4ZfroTx39O","state":"output-available","input":{"searchQuery":"products","documentSourceId":"df50b5e2-050b-471b-b722-bdab14d23733","limit":5,"kConstant":60},"output":{"success":true,"documents":[{"content":"What services and or products are offered\n\nYeltana offers physical manufactured products. These products are supplied in standard formats and quantities. Products are designed to be installed, assembled, or used by trained staff or qualified contractors depending on the application.\n\nThe business also provides supporting services that relate directly to the supply of products. These services support correct selection, ordering, and use of the products supplied. Services do not replace the core product offering. They exist to ensure the product is used correctly.\n\nOffered items include:\n\n* Manufactured physical products supplied in set units or batches\n* Product variants based on size, material, or specification\n* Supporting documentation related to product use\n* Order processing and fulfilment\n* Standard lead time manufacturing and supply\n\nThe business does not provide unrelated consulting, design services outside of product scope, or general labour services.","documentSourceId":"df50b5e2-050b-471b-b722-bdab14d23733","metadata":{"Header 2":"What services and or products are offered"},"rrfScore":0.0317780580075662,"ftsRank":1.30000007152557,"semanticSimilarity":1.35599961876869},{"content":"How customers identify the correct service or product\n\nCustomers identify the correct product by reviewing product specifications, product names, and documented use cases. Products are identified by clear naming, sizing, and specification information. Customers match their requirement to the listed product details.\n\nSelection usually involves checking:\n\n* Product name and code\n* Size or capacity\n* Material or finish\n* Intended use environment\n* Compatibility with existing systems\n\nIf multiple options exist, customers compare specifications rather than appearance. Selection is completed before ordering.","documentSourceId":"df50b5e2-050b-471b-b722-bdab14d23733","metadata":{"Header 2":"How customers identify the correct service or product"},"rrfScore":0.0317540322580645,"ftsRank":0.800000011920929,"semanticSimilarity":1.3594651222229},{"content":"Where services are delivered or products are used\n\nProducts are supplied from the business location and delivered to the customer nominated address. Products are then used at the customer site. This may include commercial buildings, industrial sites, construction locations, or maintenance facilities.\n\nThe business does not control the customer site. The customer is responsible for correct installation, handling, and use once the product is delivered.\n\nProducts are intended for professional environments and are not designed for casual home use unless specified.","documentSourceId":"df50b5e2-050b-471b-b722-bdab14d23733","metadata":{"Header 2":"Where services are delivered or products are used"},"rrfScore":0.0315136476426799,"ftsRank":0.600000023841858,"semanticSimilarity":1.37480688095093},{"content":"Service or product limitations\n\nProducts are supplied as specified. They are not adaptable beyond their defined limits. Each product has defined use conditions. Products must be used within those limits.\n\nLimitations include:\n\n* Load or capacity limits\n* Environmental exposure limits\n* Installation method requirements\n* Compatibility constraints\n\nProducts are not designed to compensate for incorrect installation or misuse. The business does not guarantee performance outside stated specifications.","documentSourceId":"df50b5e2-050b-471b-b722-bdab14d23733","metadata":{"Header 2":"Service or product limitations"},"rrfScore":0.0307983890073442,"ftsRank":0.600000023841858,"semanticSimilarity":1.37022656202316},{"content":"Compliance and standards overview\n\nProducts are manufactured to meet applicable industry standards where required. Compliance relates to material quality, manufacturing processes, and product consistency.\n\nCustomers are responsible for ensuring the product meets site specific regulatory requirements. The business provides product information but does not certify site compliance.\n\nStandards followed relate to manufacturing best practice and quality control. Products are not supplied without defined specifications.\n\nCompliance information is provided with the product or available through product documentation.","documentSourceId":"df50b5e2-050b-471b-b722-bdab14d23733","metadata":{"Header 2":"Compliance and standards overview"},"rrfScore":0.0307765151515152,"ftsRank":0.699999988079071,"semanticSimilarity":1.33266979455948}],"chatbotId":"5e07b3af-4d52-4ec7-aa58-0a50fd43088d","documentSourceId":"df50b5e2-050b-471b-b722-bdab14d23733","searchQuery":"products","totalFound":5,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_02346677d5658ce80069840bfcdcf481a2b74c5ff225683de2"}}},{"type":"step-start"},{"type":"text","text":"### Overview of Products Offered by Yeltana\n\nYeltana specializes in supplying engineered products primarily for commercial, industrial, and construction applications. Here are some key details about the products they offer:\n\n#### Product Offerings\n- **Manufactured Physical Products:** Supplied in set units or batches.\n- **Product Variants:** Options available based on size, material, or specifications.\n- **Supporting Documentation:** Includes guidelines for correct product use.\n- **Order Processing:** Efficient fulfillment processes.\n- **Standard Lead Times:** Established manufacturing and supply schedules.\n\nYeltana does not provide unrelated consulting or design services outside of these products.\n\n#### Identifying the Correct Products\nCustomers can select the right product by reviewing:\n- Product name and code.\n- Size or capacity specifications.\n- Material or finish requirements.\n- Intended usage environment.\n- Compatibility with existing systems.\n\n#### Usage and Delivery\n- Products are supplied from Yeltana's location and delivered to the customer's chosen address for use in professional environments, such as commercial and industrial sites.\n\n#### Limitations of Products\nEach product comes with defined use limits, including:\n- Load or capacity restrictions.\n- Environmental exposure limits.\n- Installation method requirements.\n- Compatibility constraints.\n\nProducts must be used as specified, and Yeltana does not guarantee performance outside these constraints.\n\n#### Compliance and Standards\nYeltana's products are manufactured to meet applicable industry standards. Customers are responsible for ensuring site-specific regulatory compliance.\n\nFor any further details or specific product inquiries, feel free to ask! \n\n--- \n\nNow that we have covered this information, how helpful was this?","providerMetadata":{"openai":{"itemId":"msg_02346677d5658ce80069840bfe307881a29e09984c8defca58"}},"state":"done"},{"type":"tool-helpfulnessTool","toolCallId":"call_jbmNY1vywd9yCayexm6CTFBJ","state":"output-available","input":{},"output":{"success":true},"callProviderMetadata":{"openai":{"itemId":"fc_02346677d5658ce80069840c0118a481a2ad8d7a7c5b63caf3"}}},{"type":"step-start"},{"type":"text","text":"","providerMetadata":{"openai":{"itemId":"msg_02346677d5658ce80069840c019db481a2b54f243a4bb12197"}},"state":"done"}]}]