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JMYL7QS Feb 20, 2026 11:00 am | Demo Flow

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The document serves as a resource for current and potential customers to understand the offerings and policies of the flower shop.","rrfScore":0.0327868852459016,"ftsRank":0.100000001490116,"semanticSimilarity":1.20093840360641},{"documentSourceId":"56d7d50c-dae8-4ce1-98c8-fea138b2c26b","summaryText":"The document provides a comprehensive guide to the checkout and payment processes at Living Flowers Pascoe Vale, detailing each step required for in-store purchases, payment methods, and order collection procedures. It outlines the policies surrounding returns, exchanges, warranties, and handling lost property, ensuring clarity for both customers and staff regarding operational compliance. Additionally, the document defines customer conduct expectations and pricing integrity to maintain a respectful and organized shopping experience.","rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.19152568280697},{"documentSourceId":"2e9e8b19-e4dd-4014-bccd-b235b7193b7d","summaryText":"The document provides a comprehensive overview of Living Flowers Pascoe Vale, a retail florist located in Pascoe Vale South, Victoria, detailing its identity, trading hours, accessibility, and store layout. It highlights the store's key features, including the range of floral and gift items available, parking and public transport options, as well as operational elements such as customer flow and safety considerations. Additionally, it outlines the store's security measures and external signage to enhance visibility and customer engagement.","rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.1778143197298},{"documentSourceId":"eb7e4927-d94f-46ac-9a64-ba4d9607872f","summaryText":"The document provides a comprehensive overview of the floral product offerings available at Living Flowers Pascoe Vale, detailing the variety of fresh flowers, arrangements, plants, and related gift items. It outlines the organization of retail space into specific departments, the selection processes for different products, and the guidelines for customer interactions with products. Additionally, it highlights operational procedures for custom orders, event consultations, and in-store services such as pickup and delivery, ensuring a seamless shopping experience for customers.","rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.15787574648857}],"chatbotId":"b5cfc66a-9d20-4268-a955-b875374d4e0e","searchQuery":"address","totalFound":4,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_05d80a0da20a4579006997b109d9348190ada30a2eb9cdda0a"}}},{"type":"step-start"},{"type":"tool-knowledgeDirectTool","toolCallId":"call_cRXIcUgs7Uxrbcm0zTPdyaoA","state":"output-available","input":{"searchQuery":"address","documentSourceId":"2e9e8b19-e4dd-4014-bccd-b235b7193b7d","limit":10,"kConstant":60},"output":{"success":true,"documents":[{"content":"Store Identity and Function\n\nLiving Flowers Pascoe Vale operates as a retail florist located at 430 Bell Street, Pascoe Vale South, Victoria 3044. The store trades as a local flower retailer serving Pascoe Vale South, Brunswick, and surrounding northern Melbourne suburbs. The premises functions as a walk in retail florist with in store display stock, custom bouquet preparation space, counter service area, and point of sale checkout facilities.\n\nThe business operates from a fixed street address on Bell Street, which is a major arterial road in Melbourne's northern suburbs. The store frontage faces Bell Street and is directly accessible from the public footpath.\n\nThe business provides floral arrangements, bouquets, plants, and related gift items available for in store purchase and order fulfilment.","documentSourceId":"2e9e8b19-e4dd-4014-bccd-b235b7193b7d","metadata":{"Header 2":"Store Identity and Function"},"rrfScore":0.0306791569086651,"ftsRank":0.100000001490116,"semanticSimilarity":1.1869952827692},{"content":"Customer Flow Process on Arrival\nCustom Order Flow\n\nFor custom arrangement requests customers:\n\n* Enter store\n* Approach counter\n* Describe occasion and budget\n* Confirm arrangement details with staff\n* Provide recipient name and message if required\n* Complete payment\n* Wait for preparation or arrange pickup time","documentSourceId":"2e9e8b19-e4dd-4014-bccd-b235b7193b7d","metadata":{"Header 1":"Customer Flow Process on Arrival","Header 2":"Custom Order Flow"},"rrfScore":0.0163934426229508,"ftsRank":0,"semanticSimilarity":1.26707151532173},{"content":"External Signage\nShopfront Signage\n\nThe store displays:\n\n* Business name signage above or across the front façade\n* Window signage indicating florist services\n* Contact phone number displayed on window or door\n\nSignage faces Bell Street for visibility to passing traffic.","documentSourceId":"2e9e8b19-e4dd-4014-bccd-b235b7193b7d","metadata":{"Header 1":"External Signage","Header 2":"Shopfront Signage"},"rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.25459223985672},{"content":"Operational Table Summary\n\n| Operational Element | Position | Customer Access |\n|---------------------|----------|-----------------|\n| Main Entry Door | Front street facing | Public access |\n| Refrigerated Cabinets | Internal wall zone | Public access |\n| Checkout Counter | Rear or side wall | Public access |\n| Preparation Area | Behind counter | Staff only |\n| Storage Area | Rear of premises | Staff only |","documentSourceId":"2e9e8b19-e4dd-4014-bccd-b235b7193b7d","metadata":{"Header 1":"Operational Table Summary"},"rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.24458085000515},{"content":"Visual Identification Summary\n\n| Feature | Description |\n|---------|-------------|\n| Street | Bell Street |\n| Store Type | Independent retail florist |\n| Access Type | Direct street entry |\n| Parking | On street parking |\n| Public Transport | Bus access on Bell Street |\n| Floor Levels | Single level |\n| Change Rooms | Not applicable |","documentSourceId":"2e9e8b19-e4dd-4014-bccd-b235b7193b7d","metadata":{"Header 1":"Visual Identification Summary"},"rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.23450317978859},{"content":"Store Layout and Zoning\nCounter and Checkout Position\n\nThe checkout counter is positioned toward the rear or side wall of the premises facing toward the main customer area.\n\nThe counter area includes:\n\n* Electronic point of sale terminal\n* Card payment terminal\n* Cash drawer\n* Order docket system\n* Telephone for order enquiries\n\nQueue formation occurs directly in front of the counter in a single file arrangement.","documentSourceId":"2e9e8b19-e4dd-4014-bccd-b235b7193b7d","metadata":{"Header 1":"Store Layout and Zoning","Header 2":"Counter and Checkout Position"},"rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.22714442014694},{"content":"Street Position and Frontage\nFootpath Access\n\nPedestrian access is from the Bell Street footpath directly into the shop entrance.\n\nCustomers approach the storefront via:\n\n* Public sidewalk running parallel to Bell Street\n* Marked pedestrian crossing points located along Bell Street intersections\n* Curbside parking areas along Bell Street where available","documentSourceId":"2e9e8b19-e4dd-4014-bccd-b235b7193b7d","metadata":{"Header 1":"Street Position and Frontage","Header 2":"Footpath Access"},"rrfScore":0.0151515151515152,"ftsRank":0,"semanticSimilarity":1.22473423182964},{"content":"Public Transport Proximity\nBus Services\n\nBell Street is serviced by metropolitan bus routes operating along the Bell Street corridor. Bus stops are positioned at intervals along the roadway.\n\nCustomers using bus transport should:\n\n* Exit at the nearest Bell Street stop within walking distance of 430 Bell Street\n* Cross at designated pedestrian crossings where required\n* Walk along the Bell Street footpath to the storefront\n\nExact bus route numbers are determined by Public Transport Victoria scheduling for Bell Street services.","documentSourceId":"2e9e8b19-e4dd-4014-bccd-b235b7193b7d","metadata":{"Header 1":"Public Transport Proximity","Header 2":"Bus Services"},"rrfScore":0.0149253731343284,"ftsRank":0,"semanticSimilarity":1.2087494134903},{"content":"Accessibility and Entry\nInternal Circulation Width\n\nThe internal layout allows customer movement between display tables and refrigerated floral cabinets.\n\nCustomers should:\n\n* Move carefully between displays\n* Avoid contacting delicate floral arrangements\n* Maintain awareness of other customers within aisle spaces","documentSourceId":"2e9e8b19-e4dd-4014-bccd-b235b7193b7d","metadata":{"Header 1":"Accessibility and Entry","Header 2":"Internal Circulation Width"},"rrfScore":0.0147058823529412,"ftsRank":0,"semanticSimilarity":1.18895164132118},{"content":"Customer Flow Process on Arrival\nWalk In Purchase Flow\n\nCustomer arrival process typically follows:\n\n* Enter via front door\n* Browse ready made bouquets near entrance\n* Inspect refrigerated cabinet stock\n* Select items\n* Proceed to counter\n* Complete payment","documentSourceId":"2e9e8b19-e4dd-4014-bccd-b235b7193b7d","metadata":{"Header 1":"Customer Flow Process on Arrival","Header 2":"Walk In Purchase Flow"},"rrfScore":0.0144927536231884,"ftsRank":0,"semanticSimilarity":1.1882563829422}],"chatbotId":"b5cfc66a-9d20-4268-a955-b875374d4e0e","documentSourceId":"2e9e8b19-e4dd-4014-bccd-b235b7193b7d","searchQuery":"address","totalFound":10,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_05d80a0da20a4579006997b10b44488190b18dcf0e421e7974"}}},{"type":"step-start"},{"type":"text","text":"The address for Living Flowers Pascoe Vale is:\n\n**430 Bell Street, Pascoe Vale South, Victoria 3044**\n\nThis location serves as a retail florist, providing various floral arrangements, bouquets, and related gift items. If you need more information about our offerings, please let me know! \n\nNow, how can I assist you further?","providerMetadata":{"openai":{"itemId":"msg_05d80a0da20a4579006997b10cfdbc8190a286ed056fe24390"}},"state":"done"}]}]