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JMRY7QS Feb 11, 2026 9:31 am | Room Guide

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Furthermore, it includes important information such as identity verification, payment procedures, and after-hours instructions to enhance guest familiarity with the property.","rrfScore":0.0163934426229508,"ftsRank":0,"semanticSimilarity":1.33416852355003},{"documentSourceId":"6c8ea701-bb01-4559-be33-112e63327994","summaryText":"This document serves as a comprehensive manual for guests and on-site staff at a serviced apartment complex, detailing the building's layout, shared facilities, and operational guidelines. It includes step-by-step instructions for navigating the premises, accessing various zones, and understanding facility operating hours and rules. Additionally, it emphasizes safety protocols, emergency procedures, and accessibility features to ensure a secure and convenient experience for all visitors.","rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.32472735643387},{"documentSourceId":"885b7de3-579f-4bf3-b483-42b0f76ab02e","summaryText":"The document provides detailed information about Surf Regency Holiday Apartments, including contact details, reception roles, and operational hours. It contains a comprehensive FAQ section addressing various topics such as accommodation types, check-in/out procedures, apartment rules, and available facilities. This guide serves both as a resource for potential guests to understand the amenities and rules of the property and an operational manual for staff regarding guest management and compliance.","rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.25866097211838},{"documentSourceId":"10bfb4a1-ccb0-4a7a-81a4-ae84c4f155a3","summaryText":"This document provides a comprehensive overview of the attractions and essential services surrounding a property located in Surfers Paradise on the Gold Coast. It includes details on various local hotspots such as beaches, retail areas, entertainment venues, and public transport options, along with approximate distances from the property. Additionally, the document outlines the typical costs, operating hours, and important safety information for each attraction, making it a valuable resource for potential visitors or residents to navigate the area.","rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.24645352363586},{"documentSourceId":"4bcecd44-0eb9-45cd-b313-724a7dbb56b2","summaryText":"The document outlines the rules and guidelines for guests staying in apartments, emphasizing permitted usage, occupancy limits, visitor regulations, and behavior standards. It details various responsibilities, including noise restrictions during quiet hours, cleanliness expectations, kitchen and appliance use, and emergency procedures. Guests are reminded of their obligations to adhere to these rules to ensure a safe and enjoyable environment for all, with consequences for non-compliance.","rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.1879078745842}],"chatbotId":"470a2ca2-ec45-4fb1-b47f-6a14e6ecf7f8","searchQuery":"location address","totalFound":5,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_0700f9a2cddce63a00698bbe42ac30819e8e2bc4c39ecd30fa"}}},{"type":"step-start"},{"type":"tool-knowledgeDirectTool","toolCallId":"call_3AlB3qvRTURIy6Yiy3IrGVAl","state":"output-available","input":{"searchQuery":"location address","documentSourceId":"885b7de3-579f-4bf3-b483-42b0f76ab02e","limit":5,"kConstant":60},"output":{"success":true,"documents":[{"content":"Property Contact Information\n\nProperty Name\\nSurf Regency Holiday Apartments\n\nStreet Address\\nLevel 6, Apartment 602\\n9 Laycock Street\\nSurfers Paradise QLD 4217\n\nReception Location\\nReception is located on the ground floor lobby area. The reception desk faces the main pedestrian entry from Laycock Street.\n\nReception Role\\nReception manages check in, check out, key handling, guest assistance, and building access control. Reception also manages lost property, maintenance reporting, and general guest enquiries.\n\nTypical Reception Hours\\nReception operates daily during standard business hours. Current reception hours are displayed on signage fixed to the reception desk and lobby wall. Guests must read the posted sign to confirm daily opening and closing times.\n\nPhone Number\\n07 5538 8444\n\nEmail Address\\n[info@surfregency.com.au](mailto:info@surfregency.com.au)\n\nWebsite\\n[www.surfregency.com.au](http://www.surfregency.com.au)\n\n\n---","documentSourceId":"885b7de3-579f-4bf3-b483-42b0f76ab02e","metadata":{"Header 2":"Property Contact Information"},"rrfScore":0.0327868852459016,"ftsRank":0.00881590321660042,"semanticSimilarity":1.31232717633247},{"content":"Frequently Asked Questions\nFeedback and Support\n\n**How do I report a maintenance issue?**\\nMaintenance reporting instructions are displayed inside the apartment.\n\n**How do I report lost property?**\\nLost property enquiries are handled by reception.\n\n**How long is lost property kept?**\\nLost property handling rules are posted at reception.\n\n**How can I leave feedback?**\\nUse the Awardee QR codes around to leave feedback.\n\n**Can I make a complaint?**\\nComplaints are handled through reception.\n\n**How are complaints resolved?**\\nComplaints are reviewed and responded to by management.\n\n**Can I request a room change?**\\nRoom changes are subject to availability.\n\n**Who do I speak to about billing questions?**\\nBilling questions are handled by reception.\n\n**Can I extend my stay?**\\nExtensions are subject to availability and approval.\n\n**Do I receive an invoice?**\\nInvoices are issued as required.\n\n**Is tax included in pricing?**\\nTax inclusion is stated on booking documents.\n\n**Are refunds available?**\\nRefund conditions depend on booking terms.\n\n**What happens if I leave items behind?**\\nLeft items are treated as lost property.\n\n**Can someone collect lost items for me?**\\nCollection rules are confirmed by reception.\n\n**Is feedback anonymous?**\\nFeedback methods are explained on site.\n\n**Will feedback be reviewed?**\\nFeedback is reviewed by management.\n\n**Does feedback affect my stay?**\\nFeedback does not affect current stays.\n\n**Is staff assistance available during my stay?**\\nStaff assistance is available during reception hours.\n\n**Can I contact reception by phone?**\\nReception contact details are listed above.\n\n**Can I contact reception by email?**\\nEmail contact details are listed above.\n\n**Is there a website for property information?**\\nThe website address is listed above.\n\n**Are rules updated from time to time?**\\nUpdated rules are posted on site.\n\n**Do I need to check signage regularly?**\\nGuests should check signage for updates.\n\n**Are all facilities guaranteed to be open?**\\nFacilities may close for maintenance.\n\n**Will I be notified of closures?**\\nClosure notices are posted at facility entries.\n\n**Are refunds given for facility closures?**\\nRefund policies depend on booking terms.\n\n**Can I opt out of housekeeping?**\\nHousekeeping opt out options are posted on site.\n\n**Is recycling available?**\\nRecycling rules are posted in rubbish areas.\n\n**Are bins provided in apartments?**\\nBins are provided inside apartments.\n\n**Where do I dispose of rubbish?**\\nRubbish disposal locations are posted on site.\n\n**Can I request extra cleaning?**\\nExtra cleaning requests are handled by reception.\n\n**Is the building accessible?**\\nAccessibility features are built into common areas.\n\n**Can mobility aids be used in lifts?**\\nMobility aids may be used in lifts.\n\n**Is assistance available for accessibility needs?**\\nAssistance is available through reception.\n\n**Are emergency exits clearly marked?**\\nEmergency exits are marked with signage.\n\n**Must I follow evacuation instructions?**\\nYes. Evacuation instructions must be followed at all times.","documentSourceId":"885b7de3-579f-4bf3-b483-42b0f76ab02e","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Feedback and Support"},"rrfScore":0.032258064516129,"ftsRank":0.000917431199923158,"semanticSimilarity":1.2418819963932},{"content":"Frequently Asked Questions\nGeneral Information\n\n**What type of accommodation is this property?**\\nThis property operates as a serviced apartment complex for short stay guests.\n\n**Is this a hotel or an apartment building?**\\nIt is a serviced apartment building with private apartments and shared facilities.\n\n**Is reception on site?**\\nYes. Reception is located on the ground floor lobby.\n\n**Are the apartments self contained?**\\nYes. Each apartment includes private living, sleeping, bathroom, and kitchen areas.\n\n**Are pets allowed?**\\nPet rules are displayed on signage and confirmed at reception.\n\n**Is smoking allowed in the building?**\\nSmoking is not permitted inside apartments or common areas.\n\n**Is vaping allowed inside apartments?**\\nVaping is not permitted inside apartments.\n\n**Is this a family friendly property?**\\nFamilies may stay provided all rules are followed.\n\n**Are children allowed in all areas?**\\nChildren must be supervised at all times, especially in shared facilities.\n\n**Is the property suitable for long stays?**\\nThe property is designed for short stay accommodation.\n\n**Are parties allowed in apartments?**\\nParties and gatherings are not permitted.\n\n**Is noise monitored?**\\nQuiet hours apply and noise complaints are managed by staff.\n\n**What are the quiet hours?**\\nQuiet hours are posted on house rules signage inside apartments.\n\n**Do apartments have balconies?**\\nSome apartments include balconies. Balcony presence depends on the apartment type.\n\n**Can furniture be moved inside the apartment?**\\nFurniture must not be moved or relocated.\n\n**Is there air conditioning in apartments?**\\nAir conditioning availability is listed in apartment features.\n\n**Is internet provided?**\\nInternet access details are displayed inside the apartment.\n\n**Is parking available on site?**\\nOn site parking is available subject to clearance and access rules.\n\n**Is parking included in the stay?**\\nParking conditions are confirmed at check in.\n\n**Is parking secure?**\\nParking is located within a controlled access area.\n\n**Is street parking available?**\\nStreet parking is subject to council signage and restrictions.","documentSourceId":"885b7de3-579f-4bf3-b483-42b0f76ab02e","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"General Information"},"rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.22994558513165},{"content":"Frequently Asked Questions\nFacilities and Services\n\n**Is there a gym on site?**\\nGym availability is listed on building signage.\n\n**What are gym hours?**\\nGym hours are posted on the gym door.\n\n**Is there luggage storage?**\\nLuggage storage is available if listed at reception.\n\n**Can I store luggage after check out?**\\nStorage availability is confirmed by reception.\n\n**Is Wi-Fi free?**\\nWi-Fi access conditions are displayed inside apartments.\n\n**Can I connect multiple devices to Wi-Fi?**\\nDevice limits are stated on the Wi-Fi information card.\n\n**Is there a vending machine?**\\nVending machine availability depends on building facilities.\n\n**Is there elevator access to all floors?**\\nLifts service residential and facility levels.\n\n**Is stair access available?**\\nStairwells are available for emergency use.","documentSourceId":"885b7de3-579f-4bf3-b483-42b0f76ab02e","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Facilities and Services"},"rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.21715915203094},{"content":"Frequently Asked Questions\nSafety and Security\n\n**Is the building secure?**\\nThe building uses controlled access systems.\n\n**Are there security cameras?**\\nSecurity measures are in place in common areas.\n\n**What should I do in a fire alarm?**\\nFollow evacuation signage and use stairwells.\n\n**Are lifts usable during a fire alarm?**\\nLifts must not be used during fire alarms.\n\n**Where are evacuation diagrams located?**\\nEvacuation diagrams are inside apartments and corridors.\n\n**Is emergency lighting installed?**\\nEmergency lighting operates during power outages.\n\n**Who do I contact in an emergency?**\\nEmergency contact procedures are displayed on site.\n\n**Can I prop open fire doors?**\\nFire doors must not be propped open.\n\n**Is first aid available on site?**\\nFirst aid information is posted at reception.","documentSourceId":"885b7de3-579f-4bf3-b483-42b0f76ab02e","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Safety and Security"},"rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.19647543132305}],"chatbotId":"470a2ca2-ec45-4fb1-b47f-6a14e6ecf7f8","documentSourceId":"885b7de3-579f-4bf3-b483-42b0f76ab02e","searchQuery":"location address","totalFound":5,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_0700f9a2cddce63a00698bbe45647c819ebe2ba8f84bcd22c6"}}},{"type":"step-start"},{"type":"text","text":"The location address is:\n\n**Surf Regency Holiday Apartments** \n**Street Address:** \nLevel 6, Apartment 602 \n9 Laycock Street \nSurfers Paradise QLD 4217 \n\nReception is located on the ground floor lobby area, directly facing the main pedestrian entry from Laycock Street. \n\nIf you need further assistance, feel free to ask!","providerMetadata":{"openai":{"itemId":"msg_0700f9a2cddce63a00698bbe482b20819e90165fbe180b8727"}},"state":"done"}]}]