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JMXM7QS Mar 25, 2026 6:01 pm | Room Guide

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Overall, the guide aims to enhance the guest experience by ensuring easy access to essential services and attractions in the vibrant Northbridge and Perth central business district.","rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.13049250841141},{"documentSourceId":"d0042e70-6541-4af1-88a7-bb2630369576","summaryText":"The document provides a detailed overview of Alex Hotel, a boutique hotel situated at 50 James Street, Northbridge, Perth, highlighting its location within the cultural and entertainment precinct of the city. It describes the hotel's amenities, including guest accommodations, communal spaces like a lobby and rooftop terrace, reception services, and nearby points of interest and public transportation options. Additionally, it outlines parking arrangements, dining connections with Shadow Wine Bar, and the absence of a swimming pool, ensuring guests have a clear understanding of the hotel's offerings and layout.","rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.13023135066032},{"documentSourceId":"f714e351-35ce-4d84-9b01-f7d523e63095","summaryText":"This document serves as an official FAQ and contact guide for Alex Hotel, providing essential information for guests and staff regarding hotel policies and procedures. It includes contact details, frequently asked questions organized by category, and clear guidelines on various topics such as bookings, room features, amenities, safety, and sustainability practices. The purpose is to facilitate quick access to important information, ensuring a smooth experience for guests before, during, and after their stay.","rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.11222925037146}],"chatbotId":"4262723a-2f62-4cc0-a42f-fc25577921d2","searchQuery":"gym","totalFound":5,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_096d78e0de5b65280069c3948cf30081959fe199e73f330f20"}}},{"type":"step-start"},{"type":"tool-knowledgeDirectTool","toolCallId":"call_MtUCtVc10qXjaYPTOFPBX8Rc","state":"output-available","input":{"searchQuery":"gym facilities","limit":10,"kConstant":60},"output":{"success":false,"error":"Failed to fetch documents: canceling statement due to statement timeout","chatbotId":"4262723a-2f62-4cc0-a42f-fc25577921d2","searchQuery":"gym facilities"},"callProviderMetadata":{"openai":{"itemId":"fc_096d78e0de5b65280069c3949050e481958dca0892e125554c"}}},{"type":"step-start"},{"type":"tool-knowledgeSummaryTool","toolCallId":"call_WQj2pBTeAVqijSm8RR4cHxsu","state":"output-available","input":{"searchQuery":"fitness","limit":5,"kConstant":60},"output":{"success":true,"summaries":[{"documentSourceId":"f156f8fa-f754-4fb8-be6c-9f7542d48090","summaryText":"This document serves as a comprehensive Local Area Guide for guests of Alex Hotel in Northbridge, Perth, detailing nearby transport options, attractions, dining, shopping, and cultural experiences. 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Additionally, it includes guidance for families and those with special needs, ensuring a smooth and accessible experience for all guests and staff.","rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.09692993760109}],"chatbotId":"4262723a-2f62-4cc0-a42f-fc25577921d2","searchQuery":"fitness","totalFound":5,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_096d78e0de5b65280069c39496987c8195b7cb0e4bc3a01add"}}},{"type":"step-start"},{"type":"text","text":"No information is available about a gym. Do you mind rephrasing?","providerMetadata":{"openai":{"itemId":"msg_096d78e0de5b65280069c394996fac819586aea2438b5ba4a6"}},"state":"done"}]},{"parts":[{"type":"text","text":"what time is check in "}],"id":"fOONkGQmniUjtGH4","role":"user"},{"id":"","role":"assistant","parts":[{"type":"step-start"},{"type":"tool-knowledgeDirectTool","toolCallId":"call_Z4yXp80H0MDnUiP4xJHcpi8Q","state":"output-available","input":{"searchQuery":"check-in time","limit":10,"kConstant":60},"output":{"success":true,"documents":[{"content":"Key arrival times\n\nCheck in time is 3 pm.\n\nCheck out time is 12 pm.","documentSourceId":"57442ed1-081a-459b-a43d-3506ec66079b","metadata":{"Header 2":"Key arrival times"},"rrfScore":0.0163934426229508,"ftsRank":0,"semanticSimilarity":1.67531728744507},{"content":"Check in overview\nStandard check in time\n\nCheck in begins at 3 pm.\n\nIf a room is ready earlier, reception can advise what is available and what extra costs apply.","documentSourceId":"57442ed1-081a-459b-a43d-3506ec66079b","metadata":{"Header 2":"Check in overview","Header 3":"Standard check in time"},"rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.62350976467133},{"content":"Check in and check out reference times\n\nAlthough detailed arrival procedures are covered in the next page, the verified published times are included here for location planning purposes.\n\n| Item | Time |\n|------|------|\n| Standard Check In | 2:00 pm |\n| Standard Check Out | 12:00 pm |\n\nGuests arriving before check in time are directed to reception for luggage holding arrangements.","documentSourceId":"d0042e70-6541-4af1-88a7-bb2630369576","metadata":{"Header 2":"Check in and check out reference times"},"rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.60227334499359},{"content":"Early check in and late check out\nEarly check in rules\n\nEarly check in is based on room availability.\n\nIf early check in is available, extra costs can apply.\n\nReception confirms availability on the day.","documentSourceId":"57442ed1-081a-459b-a43d-3506ec66079b","metadata":{"Header 2":"Early check in and late check out","Header 3":"Early check in rules"},"rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.58173555135727},{"content":"Check in overview\nWhat check in means\n\nCheck in is the process where staff confirm the booking, verify identity, set up payment, and issue room access.\n\nGuests receive key cards and basic guidance on how to use the building.","documentSourceId":"57442ed1-081a-459b-a43d-3506ec66079b","metadata":{"Header 2":"Check in overview","Header 3":"What check in means"},"rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.5769225358963},{"content":"Early check in and late check out\nEarly and late options table\n\n| Request | What the hotel checks | Possible outcome |\n|---------|-----------------------|------------------|\n| Early check in | Room readiness | Check in before 3 pm with extra cost where set |\n| Late check out | Departure day occupancy | Check out after 12 pm with extra cost where set |\n| Luggage hold | Space and security | Bags stored while guest waits or explores |","documentSourceId":"57442ed1-081a-459b-a43d-3506ec66079b","metadata":{"Header 2":"Early check in and late check out","Header 3":"Early and late options table"},"rrfScore":0.0151515151515152,"ftsRank":0,"semanticSimilarity":1.57598352432251},{"content":"Check out overview\nWhat check out means\n\nCheck out is the process where the guest finishes the stay, returns any loan items, and settles the account.\n\nCheck out time is 12 pm.","documentSourceId":"57442ed1-081a-459b-a43d-3506ec66079b","metadata":{"Header 2":"Check out overview","Header 3":"What check out means"},"rrfScore":0.0149253731343284,"ftsRank":0,"semanticSimilarity":1.56827753782272},{"content":"Check out overview\nHow guests check out\n\nGuests can check out at reception.\n\nStaff confirm the room, review charges, and finalise payment.","documentSourceId":"57442ed1-081a-459b-a43d-3506ec66079b","metadata":{"Header 2":"Check out overview","Header 3":"How guests check out"},"rrfScore":0.0147058823529412,"ftsRank":0,"semanticSimilarity":1.52177709341049},{"content":"Before you arrive\nWhat to do if your plans change\n\nIf your arrival time changes, contact reception as soon as possible so staff can plan your welcome and access.","documentSourceId":"57442ed1-081a-459b-a43d-3506ec66079b","metadata":{"Header 2":"Before you arrive","Header 3":"What to do if your plans change"},"rrfScore":0.0144927536231884,"ftsRank":0,"semanticSimilarity":1.52109402418137},{"content":"Staff arrival and departure standards\nFront of house arrival focus\n\nStaff greet guests promptly and confirm the guest name and booking details.\n\nStaff use simple language and confirm key details such as check out time and gate access at night.","documentSourceId":"57442ed1-081a-459b-a43d-3506ec66079b","metadata":{"Header 2":"Staff arrival and departure standards","Header 3":"Front of house arrival focus"},"rrfScore":0.0142857142857143,"ftsRank":0,"semanticSimilarity":1.51375722885132}],"chatbotId":"4262723a-2f62-4cc0-a42f-fc25577921d2","searchQuery":"check-in time","totalFound":10,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_096d78e0de5b65280069c394a72d288195b40fb3b4d458f517"}}},{"type":"step-start"},{"type":"text","text":"Check-in time is at **3 PM**. If a room is ready earlier, reception can provide updates on availability and any extra costs that may apply.","providerMetadata":{"openai":{"itemId":"msg_096d78e0de5b65280069c394ac22ec81959b07c5ec432af49c"}},"state":"done"}]}]