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Mar 5, 2026 9:30 pm | Room Guide
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Please let me know if you need any further assistance! \n\nNow, I'll check if there's any additional specific information about contacting reception.","providerMetadata":{"openai":{"itemId":"msg_0fd5afc2c58af2c20069a964edcf2081908b54bfa12d7cd4a5"}},"state":"done"},{"type":"tool-knowledgeSummaryTool","toolCallId":"call_qE6Jny4riaCVy91fya4LoaaT","state":"output-available","input":{"searchQuery":"contact reception","limit":5,"kConstant":60},"output":{"success":true,"summaries":[{"documentSourceId":"f714e351-35ce-4d84-9b01-f7d523e63095","summaryText":"This document serves as an official FAQ and contact guide for Alex Hotel, providing essential information for guests and staff regarding hotel policies and procedures. It includes contact details, frequently asked questions organized by category, and clear guidelines on various topics such as bookings, room features, amenities, safety, and sustainability practices. The purpose is to facilitate quick access to important information, ensuring a smooth experience for guests before, during, and after their stay.","rrfScore":0.0163934426229508,"ftsRank":0,"semanticSimilarity":1.36481031775475},{"documentSourceId":"c176d5dd-1961-4367-beda-811a08903bb1","summaryText":"This document serves as a comprehensive guide for guests and staff at Alex Hotel, detailing the use of guest rooms and troubleshooting common issues. It covers essential information on room access, power systems, air conditioning, bathroom facilities, television usage, Wi-Fi access, and housekeeping services. Additionally, it provides safety guidelines, policies on noise control, laundry services, and procedures for reporting maintenance problems, ensuring a comfortable and secure stay for guests.","rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.35197424888611},{"documentSourceId":"57442ed1-081a-459b-a43d-3506ec66079b","summaryText":"This document provides detailed instructions for guests on how to arrive, check in, access their rooms, and check out of the Alex Hotel in Perth, including key regulations regarding parking and building access. It outlines important information such as check-in and check-out times, documentation needed, and policies on luggage storage, payment methods, and hotel rules. Additionally, it includes guidance for families and those with special needs, ensuring a smooth and accessible experience for all guests and staff.","rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.33004415035248},{"documentSourceId":"e9bd1d36-90e5-4aea-955e-5d630ec29c05","summaryText":"The document provides an overview of the facilities and rules at Alex Hotel, a shared living boutique accommodation. It outlines communal areas such as the Lobby Bar, Mezzanine Lounge, and Rooftop Terrace, while detailing guest services, safety protocols, and expected behavior standards. The purpose of the document is to ensure that both guests and staff adhere to consistent guidelines for a respectful and enjoyable stay.","rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.30598586797714},{"documentSourceId":"f156f8fa-f754-4fb8-be6c-9f7542d48090","summaryText":"This document serves as a comprehensive Local Area Guide for guests of Alex Hotel in Northbridge, Perth, detailing nearby transport options, attractions, dining, shopping, and cultural experiences. It provides practical information on navigating the local environment, including walking distances to key destinations and public transport options, as well as tips for dining, entertainment, and safety. Overall, the guide aims to enhance the guest experience by ensuring easy access to essential services and attractions in the vibrant Northbridge and Perth central business district.","rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.28290972113609}],"chatbotId":"4262723a-2f62-4cc0-a42f-fc25577921d2","searchQuery":"contact reception","totalFound":5,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_0fd5afc2c58af2c20069a964eeef9c819087090851fb833eaf"}}},{"type":"step-start"},{"type":"tool-knowledgeDirectTool","toolCallId":"call_6hSDFke0iPwyYx2jzNwPOhLl","state":"output-available","input":{"searchQuery":"how to contact reception","documentSourceId":"f714e351-35ce-4d84-9b01-f7d523e63095","limit":5,"kConstant":60},"output":{"success":true,"documents":[{"content":"How to Contact the Hotel\n\nGuests may contact reception for:\n\n* Booking questions\n* Arrival time changes\n* Special requests\n* Lost property\n* Billing enquiries\n* Event enquiries\n* Room feature questions\n\nReception handles all communication related to guest stays.\n\n\n---","documentSourceId":"f714e351-35ce-4d84-9b01-f7d523e63095","metadata":{"Header 2":"How to Contact the Hotel"},"rrfScore":0.0327868852459016,"ftsRank":0.108333334326744,"semanticSimilarity":1.68642032146454},{"content":"Final Contact Reminder\n\nFor any question not listed above, guests should contact reception directly. Reception operates twenty four hours and manages all aspects of guest stays including bookings, access, billing, safety, and service coordination.\n\nThis completes the contact information and full FAQ page for Alex Hotel.","documentSourceId":"f714e351-35ce-4d84-9b01-f7d523e63095","metadata":{"Header 2":"Final Contact Reminder"},"rrfScore":0.0320020481310804,"ftsRank":0.104347825050354,"semanticSimilarity":1.53362953662872},{"content":"Official Contact Details\nMain Contact Information\n\n| Contact Type | Details | Use Case |\n|--------------|---------|----------|\n| Street Address | 50 James Street, Northbridge WA 6000 | All arrivals and mail |\n| Suburb | Northbridge, Perth | Location reference |\n| Reception | Open twenty four hours | Guest support at any time |\n| Check In Time | 3 pm | Arrival planning |\n| Check Out Time | 12 pm | Departure planning |\n\nReception is the central contact point for all enquiries before, during, and after a stay.\n\n\n---","documentSourceId":"f714e351-35ce-4d84-9b01-f7d523e63095","metadata":{"Header 2":"Official Contact Details","Header 3":"Main Contact Information"},"rrfScore":0.0320020481310804,"ftsRank":0.0295454543083906,"semanticSimilarity":1.59575182199478},{"content":"Safety Questions\n\n**What happens in a fire alarm?**\\nEvacuate using stairs.\n\n**Where are emergency exits?**\\nMarked on each floor.\n\n**Should I use the lift in a fire?**\\nNo, use stairs.\n\n**Is there a first aid kit?**\\nReception can assist.\n\n**Is there security at night?**\\nReception is staffed all night.\n\n**Can I report suspicious activity?**\\nYes, inform reception.\n\n**Is the building monitored?**\\nPublic areas are monitored.\n\n**What if I lose my key?**\\nContact reception immediately.\n\n**Are smoke detectors installed?**\\nYes, in rooms and common areas.\n\n**Is there an emergency contact number?**\\nReception coordinates emergency services.\n\n\n---","documentSourceId":"f714e351-35ce-4d84-9b01-f7d523e63095","metadata":{"Header 2":"Safety Questions"},"rrfScore":0.0307765151515152,"ftsRank":0.00625000009313226,"semanticSimilarity":1.44221988320351},{"content":"Purpose of this page\n\nThis page provides official contact details and a complete list of frequently asked questions. It is designed so guests and staff can find clear answers quickly. All answers follow hotel policy and operating standards.\n\n\n---","documentSourceId":"f714e351-35ce-4d84-9b01-f7d523e63095","metadata":{"Header 2":"Purpose of this page"},"rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.5166152715683}],"chatbotId":"4262723a-2f62-4cc0-a42f-fc25577921d2","documentSourceId":"f714e351-35ce-4d84-9b01-f7d523e63095","searchQuery":"how to contact reception","totalFound":5,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_0fd5afc2c58af2c20069a964f27e1081909f93402f4f4380f6"}}},{"type":"step-start"},{"type":"text","text":"You can contact reception at any time, as they operate 24 hours. Here are the main reasons to reach out:\n\n- Booking questions\n- Arrival time changes\n- Special requests\n- Lost property\n- Billing inquiries\n- Event inquiries\n- Room feature questions\n\nFor direct contact, call 0407 586 928 or send an email to Shawn_Mat@evt.com.\n\nPlease let me know if you need more assistance! \n\nNow, I'll finish off by checking if you found this information helpful.","providerMetadata":{"openai":{"itemId":"msg_0fd5afc2c58af2c20069a964f5aad48190845ea55c35e8d72c"}},"state":"done"},{"type":"tool-helpfulnessTool","toolCallId":"call_SskIYDmjDsuZ5ir8H9REn0fa","state":"output-available","input":{},"output":{"kind":"helpfulness","stage":"complete","helpful":true,"submittedAt":"2026-03-05T11:11:58.961Z"},"callProviderMetadata":{"openai":{"itemId":"fc_0fd5afc2c58af2c20069a964f80eb881908552b640e7841d7c"}}},{"type":"step-start"},{"type":"text","text":"","providerMetadata":{"openai":{"itemId":"msg_0fd5afc2c58af2c20069a964f8f8e0819091f1d580e0d70484"}},"state":"done"}]}]