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Jan 4, 2026 7:31 pm | Earthia Marketing Page
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Summary
The chat discusses Earthia, an online education platform focused on nutrition, wellness, and holistic living. It offers digital resources like eBooks and physical products such as ritual oils, emphasizing health education rather than medical advice. Users can access digital products immediately, while physical product delivery times are unspecified. Earthia operates entirely online without a physical location, and for order inquiries, customers are advised to contact them directly for assistance.
Transcript
[{"parts":[{"type":"text","text":"What is earthia"}],"id":"hqjUhd7xHBEK4Rfq","role":"user"},{"id":"mBFjl09CHRgtkXkx","role":"assistant","parts":[{"type":"step-start"},{"type":"tool-knowledgeSummaryTool","toolCallId":"call_uNfwAFSr39y4IfMYUACfhwGo","state":"output-available","input":{"searchQuery":"Earthia","limit":5,"kConstant":60},"output":{"success":true,"summaries":[{"documentSourceId":"7bc02e75-f501-4681-99f2-dba25e2c1215","summaryText":"The document provides comprehensive information about Earthia, an online platform dedicated to education on nutrition wellness and holistic living, which operates entirely digitally without a physical storefront. It outlines customer support procedures, frequently asked questions regarding digital and physical product access, ordering processes, account management, and privacy policies. The content emphasizes that Earthia's offerings are educational and not a substitute for medical advice, showcasing the platform's commitment to user accessibility and support.","rrfScore":0.0325224748810153,"ftsRank":0.200000002980232,"semanticSimilarity":1.58035308122635},{"documentSourceId":"7bc02e75-f501-4681-99f2-dba25e2c1215","summaryText":"The document is a comprehensive overview of Earthia, an online platform focused on providing education about nutrition wellness and holistic living. It includes details about customer support, frequently asked questions regarding digital and physical products, the ordering process, account management, education levels, privacy policies, and methods for contacting support. This information serves to guide users through accessing and utilizing Earthia services while clarifying that the platform does not offer medical advice or personalized treatment.","rrfScore":0.0322664584959667,"ftsRank":0.200000002980232,"semanticSimilarity":1.56668645143509},{"documentSourceId":"4d8e5b4d-5a64-4232-b412-e703313d0a32","summaryText":"The document provides an overview of Earthia, an online education platform focused on nutrition, natural medicine, wellness, and holistic living. Led by qualified nutritionist Ayesha Basel, Earthia delivers structured digital learning resources that educate users about lifestyle choices in a user-friendly format, emphasizing long-term understanding rather than quick fixes. All materials are accessible online, allowing for self-paced learning with a focus on building a comprehensive understanding of health and wellness principles without substituting medical advice.","rrfScore":0.0320020481310804,"ftsRank":0.200000002980232,"semanticSimilarity":1.56941944360733},{"documentSourceId":"02462ac7-120f-41c8-ab01-12b69293712e","summaryText":"This document provides a comprehensive guide to the online ordering process for the Earthia website, detailing each step from product selection to payment and product delivery. It offers clear instructions on browsing products, adding items to the shopping cart, applying discount codes, and completing checkout while also addressing common issues customers may encounter during the process. Additionally, the document emphasizes customer responsibilities, order fulfillment for both digital and physical products, and security measures, creating a user-friendly experience for online shoppers.","rrfScore":0.0310096153846154,"ftsRank":0.100000001490116,"semanticSimilarity":1.44381293654442},{"documentSourceId":"0b3909e0-2125-414f-9efd-7486ab56fef6","summaryText":"The document provides an overview of Earthia's product offerings, which focus on education, personal wellness, and ritual practices through a limited range of digital education resources and physical ritual oils. It details \"Healing Cycles,\" a digital ebook that educates readers about the menstrual cycle and how to align their lifestyle choices with it, as well as several physical ritual oils designed for intentional use in personal and spiritual practices. Each product comes with clear instructions on its use and benefits, emphasizing mindful consumption and holistic wellness rather than medical treatment.","rrfScore":0.0310096153846154,"ftsRank":0.100000001490116,"semanticSimilarity":1.48222231864929}],"chatbotId":"a02143bc-1a25-4d79-9d1e-8777adf59950","searchQuery":"Earthia","totalFound":5,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_0b2aa245a6baad1600695a2db23698819c9cb67141596a528a"}}},{"type":"step-start"},{"type":"text","text":"### Overview of Earthia\n\nEarthia is an online education platform dedicated to nutrition, wellness, and holistic living. Here are some key points:\n\n- **Digital Platform**: Completely operates online without a physical storefront, offering structured learning resources that facilitate self-paced education.\n- **Focus on Health**: Led by qualified nutritionist Ayesha Basel, Earthia emphasizes understanding health principles rather than quick fixes and does not provide medical advice.\n- **Product Offerings**: The platform includes both digital resources (like eBooks) and physical products (such as ritual oils), aimed at enhancing personal wellness practices.\n- **Customer Support**: Provides thorough customer support, including FAQs about ordering processes, account management, and privacy policies.\n\nEach aspect highlights Earthia's commitment to making wellness education accessible and user-friendly. \n\nIf you need more specific information, feel free to ask! \n","providerMetadata":{"openai":{"itemId":"msg_0b2aa245a6baad1600695a2db5b798819c9c58de4ba396910b"}},"state":"done"}]},{"parts":[{"type":"text","text":"What products does earthia sell"}],"id":"wZpIQCZ81PCKBDdz","role":"user"},{"id":"HrbfHN5TdL1Nmbnu","role":"assistant","parts":[{"type":"step-start"},{"type":"tool-knowledgeDirectTool","toolCallId":"call_WKJ28PpfOkpTRvRVocK92cZr","state":"output-available","input":{"searchQuery":"Earthia products","limit":10,"kConstant":60},"output":{"success":true,"documents":[{"content":"Overview\n\nEarthia offers a small, intentional range of products designed to support education, ritual, and personal wellness practices. Each product is created to be used with awareness and purpose rather than rushed consumption. Clear information is provided for every item so customers understand what the product is, how it may be used, and where it fits within daily life or ritual practice.\n\nThe range includes one digital education product and several physical ritual oils. Digital products are delivered electronically after purchase. Physical products are supplied as bottled ritual oils and delivered by post. All ritual oils are for external use only.\n\nEarthia products are not medical treatments and do not provide diagnosis. They are designed to support learning, reflection, ritual, and self care.\n\n\n---","documentSourceId":"0b3909e0-2125-414f-9efd-7486ab56fef6","metadata":{"Header 2":"Overview"},"rrfScore":0.031544957774466,"ftsRank":0.119548872113228,"semanticSimilarity":1.72860091924667},{"content":"Physical Ritual Oil Products\n\nEarthia ritual oils are physical products supplied in glass dropper bottles. These oils are designed for external use only and may be used as personal fragrances, ritual tools, or part of daily self care practices.\n\nEach oil is associated with a symbolic archetype or plant intelligence and is intended to be used with intention rather than casually.\n\n\n---","documentSourceId":"0b3909e0-2125-414f-9efd-7486ab56fef6","metadata":{"Header 2":"Physical Ritual Oil Products"},"rrfScore":0.0305361305361305,"ftsRank":0.120000004768372,"semanticSimilarity":1.66583430767059},{"content":"Overview\n\nEarthia is an online education based business focused on nutrition, natural medicine, wellness, and holistic living. The platform provides digital learning resources designed to help people understand their health, food choices, and daily habits in a clear and practical way. Earthia operates fully online and delivers education through digital products that can be accessed from home.\n\nThe business is led by Ayesha Basel, a qualified nutritionist and a professional member of the International Institute for Complimentary Therapists. The platform is built to support people who want to learn about wellness using structured education rather than short social media advice.\n\nEarthia does not operate as a physical store. All products, learning materials, and services are delivered digitally through the website and online systems.","documentSourceId":"4d8e5b4d-5a64-4232-b412-e703313d0a32","metadata":{"Header 2":"Overview"},"rrfScore":0.0300179211469534,"ftsRank":0.0242222230881453,"semanticSimilarity":1.69936913251877},{"content":"Frequently Asked Questions\nGeneral Platform Questions\n\n**What is Earthia**\\nEarthia is an online platform that provides education on nutrition wellness and holistic living.\n\n**Is Earthia an online only business**\\nYes Earthia operates fully online.\n\n**Does Earthia have a physical shop**\\nNo there is no physical store.\n\n**Who runs Earthia**\\nEarthia is led by Ayesha Basel.\n\n**What is the focus of Earthia**\\nEducation around nutrition wellness and holistic living.\n\n**Is Earthia a medical service**\\nNo Earthia provides education only.\n\n**Does Earthia replace medical advice**\\nNo Earthia does not replace medical advice.\n\n**Can anyone use Earthia**\\nYes anyone can access Earthia products.\n\n**Do I need special knowledge to use Earthia**\\nNo products are designed to be easy to understand.\n\n**Is Earthia suitable for beginners**\\nYes many products are suitable for beginners.\n\n**Is Earthia suitable for advanced learners**\\nSome products offer deeper educational content.\n\n**Does Earthia offer personalised advice**\\nNo content is general education only.\n\n**Is Earthia available worldwide**\\nYes digital products can be accessed worldwide.\n\n**What language is Earthia content written in**\\nContent is written in English.\n\n**Is Earthia suitable for all ages**\\nProducts are intended for adults unless stated otherwise.\n\n**Does Earthia offer community forums**\\nNo community forums are listed.\n\n**Does Earthia run live events**\\nOnly events listed on the website are available.\n\n**Can Earthia content change over time**\\nYes content may be updated.\n\n**Will my purchased content disappear**\\nAccess depends on the product terms.\n\n**Does Earthia send newsletters**\\nEmail communication options are shown on the website.\n\n**Can I opt out of emails**\\nYes where unsubscribe options are provided.","documentSourceId":"7bc02e75-f501-4681-99f2-dba25e2c1215","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"General Platform Questions"},"rrfScore":0.0293804556099638,"ftsRank":0.31137427687645,"semanticSimilarity":1.59258246421814},{"content":"Frequently Asked Questions\nGeneral Platform Questions\n\n**What is Earthia**\\nEarthia is an online platform that provides education on nutrition wellness and holistic living.\n\n**Is Earthia an online only business**\\nYes Earthia operates fully online.\n\n**Does Earthia have a physical shop**\\nNo there is no physical store.\n\n**Who runs Earthia**\\nEarthia is led by Ayesha Basel.\n\n**What is the focus of Earthia**\\nEducation around nutrition wellness and holistic living.\n\n**Is Earthia a medical service**\\nNo Earthia provides education only.\n\n**Does Earthia replace medical advice**\\nNo Earthia does not replace medical advice.\n\n**Can anyone use Earthia**\\nYes anyone can access Earthia products.\n\n**Do I need special knowledge to use Earthia**\\nNo products are designed to be easy to understand.\n\n**Is Earthia suitable for beginners**\\nYes many products are suitable for beginners.\n\n**Is Earthia suitable for advanced learners**\\nSome products offer deeper educational content.\n\n**Does Earthia offer personalised advice**\\nNo content is general education only.\n\n**Is Earthia available worldwide**\\nYes digital products can be accessed worldwide.\n\n**What language is Earthia content written in**\\nContent is written in English.\n\n**Is Earthia suitable for all ages**\\nProducts are intended for adults unless stated otherwise.\n\n**Does Earthia offer community forums**\\nNo community forums are listed.\n\n**Does Earthia run live events**\\nOnly events listed on the website are available.\n\n**Can Earthia content change over time**\\nYes content may be updated.\n\n**Will my purchased content disappear**\\nAccess depends on the product terms.\n\n**Does Earthia send newsletters**\\nEmail communication options are shown on the website.\n\n**Can I opt out of emails**\\nYes where unsubscribe options are provided.","documentSourceId":"7bc02e75-f501-4681-99f2-dba25e2c1215","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"General Platform Questions"},"rrfScore":0.0289495450785773,"ftsRank":0.31137427687645,"semanticSimilarity":1.59258246421814},{"content":"Frequently Asked Questions\nEducation and Use\n\n**Are Earthia products educational only**\\nYes.\n\n**Do products provide medical diagnosis**\\nNo.\n\n**Do products provide treatment plans**\\nNo.\n\n**Can I use Earthia products alongside medical care**\\nYou should consult a qualified professional.\n\n**Are products suitable during pregnancy**\\nConsult a qualified professional.\n\n**Are products suitable during breastfeeding**\\nConsult a qualified professional.\n\n**Are products suitable for specific conditions**\\nConsult a qualified professional.\n\n**Do products include personalised recommendations**\\nNo.\n\n**Can I contact Earthia for health advice**\\nNo health advice is provided.","documentSourceId":"7bc02e75-f501-4681-99f2-dba25e2c1215","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Education and Use"},"rrfScore":0.0285312437211171,"ftsRank":0.225000008940697,"semanticSimilarity":1.58268451690674},{"content":"Frequently Asked Questions\nEducation and Use\n\n**Are Earthia products educational only**\\nYes.\n\n**Do products provide medical diagnosis**\\nNo.\n\n**Do products provide treatment plans**\\nNo.\n\n**Can I use Earthia products alongside medical care**\\nYou should consult a qualified professional.\n\n**Are products suitable during pregnancy**\\nConsult a qualified professional.\n\n**Are products suitable during breastfeeding**\\nConsult a qualified professional.\n\n**Are products suitable for specific conditions**\\nConsult a qualified professional.\n\n**Do products include personalised recommendations**\\nNo.\n\n**Can I contact Earthia for health advice**\\nNo health advice is provided.","documentSourceId":"7bc02e75-f501-4681-99f2-dba25e2c1215","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Education and Use"},"rrfScore":0.028125,"ftsRank":0.225000008940697,"semanticSimilarity":1.58259588479996},{"content":"Online Only Business Model\n\nEarthia operates entirely online.\n\nThere are no physical products, no in store shopping, and no in person retail experiences. All interaction with the business happens through the website and online systems.\n\nThis model allows:\n\n• Immediate access to digital products\\n• Learning from any location\\n• No delivery delays for physical goods\\n• Centralised customer support online\n\nThe online only structure also allows the platform to update and expand learning materials over time.","documentSourceId":"4d8e5b4d-5a64-4232-b412-e703313d0a32","metadata":{"Header 2":"Online Only Business Model"},"rrfScore":0.0278637770897833,"ftsRank":0.0125000001862645,"semanticSimilarity":1.66340708732605},{"content":"Summary of Ordering Process\n\nEarthia's ordering system is designed to be simple and fully online.\n\nCustomers select products, complete checkout, receive confirmation, and access products through digital delivery or shipping.\n\nThis process supports clear purchasing and access without in person interaction.\n\nPLACE IMAGE HERE\\nIMG: Checkout flow diagram showing product selection, cart review, payment, and digital access confirmation","documentSourceId":"02462ac7-120f-41c8-ab01-12b69293712e","metadata":{"Header 2":"Summary of Ordering Process"},"rrfScore":0.0269927536231884,"ftsRank":0.00714285718277097,"semanticSimilarity":1.65950429439545},{"content":"Overview\n\nThis page explains exactly how ordering works on the Earthia website. It covers how customers choose products, complete checkout, make payments, receive access to digital products, and receive physical products. It also explains what happens after an order is placed and how customers can resolve common issues.\n\nEarthia operates through an online checkout system. All orders are placed through the website. There is no phone ordering and no in store purchasing.\n\nThe ordering process is designed to be clear, guided, and fully online.","documentSourceId":"02462ac7-120f-41c8-ab01-12b69293712e","metadata":{"Header 2":"Overview"},"rrfScore":0.0264912280701754,"ftsRank":0.0198412705212831,"semanticSimilarity":1.59496533870697}],"chatbotId":"a02143bc-1a25-4d79-9d1e-8777adf59950","searchQuery":"Earthia products","totalFound":10,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_0b2aa245a6baad1600695a2dd0f0cc819ca1032b9718b8d721"}}},{"type":"step-start"},{"type":"text","text":"### Earthia Products\n\nEarthia offers a curated selection of products focused on education and personal wellness. Here's what you can find:\n\n1. **Digital Education Products**:\n - **Healing Cycles eBook**: Focuses on the menstrual cycle and aligns lifestyle choices with it.\n\n2. **Physical Ritual Oils**:\n - Supplied in glass dropper bottles, these oils are designed for external use only.\n - Each oil is associated with a symbolic archetype or plant intelligence and can be used as personal fragrances, ritual tools, or in daily self-care practices.\n\n### Important Notes\n- All products are created for mindful use, supporting learning and reflection rather than medical treatment.\n- Earthia operates entirely online, and no products serve as medical advice or treatment plans.\n\nIf you have more specific questions or need information about a particular product, let me know! \n\n","providerMetadata":{"openai":{"itemId":"msg_0b2aa245a6baad1600695a2dd62108819c8bf90808efcc5025"}},"state":"done"}]},{"parts":[{"type":"text","text":"How long does delivery take "}],"id":"5FGKTeAaozRq7kGg","role":"user"},{"id":"s5832V1M54VSa15Y","role":"assistant","parts":[{"type":"step-start"},{"type":"tool-knowledgeDirectTool","toolCallId":"call_tHZH33DxbPO6iQngNrLKHMlT","state":"output-available","input":{"searchQuery":"Earthia delivery time","limit":10,"kConstant":60},"output":{"success":true,"documents":[{"content":"Online Only Business Model\n\nEarthia operates entirely online.\n\nThere are no physical products, no in store shopping, and no in person retail experiences. All interaction with the business happens through the website and online systems.\n\nThis model allows:\n\n• Immediate access to digital products\\n• Learning from any location\\n• No delivery delays for physical goods\\n• Centralised customer support online\n\nThe online only structure also allows the platform to update and expand learning materials over time.","documentSourceId":"4d8e5b4d-5a64-4232-b412-e703313d0a32","metadata":{"Header 2":"Online Only Business Model"},"rrfScore":0.0312576312576313,"ftsRank":0.00142857141327113,"semanticSimilarity":1.5949604511261},{"content":"Frequently Asked Questions\nSupport and Feedback\n\n**How do I contact support**\\nThrough the online contact form.\n\n**What can support help with**\\nOrders access and delivery issues.\n\n**Does support provide refunds**\\nRefunds follow the stated policy.\n\n**Does support provide health guidance**\\nNo.\n\n**How long does support take to respond**\\nResponse times may vary.\n\n**Can I provide suggestions to Earthia**\\nFeedback options are available through the website.\n\n**How can I leave feedback**\\nUse the Awardee QR codes around to leave feedback.","documentSourceId":"7bc02e75-f501-4681-99f2-dba25e2c1215","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Support and Feedback"},"rrfScore":0.0163934426229508,"ftsRank":0.00312500004656613,"semanticSimilarity":0},{"content":"Summary of Ordering Process\n\nEarthia's ordering system is designed to be simple and fully online.\n\nCustomers select products, complete checkout, receive confirmation, and access products through digital delivery or shipping.\n\nThis process supports clear purchasing and access without in person interaction.\n\nPLACE IMAGE HERE\\nIMG: Checkout flow diagram showing product selection, cart review, payment, and digital access confirmation","documentSourceId":"02462ac7-120f-41c8-ab01-12b69293712e","metadata":{"Header 2":"Summary of Ordering Process"},"rrfScore":0.0163934426229508,"ftsRank":0,"semanticSimilarity":1.62985324859619},{"content":"Frequently Asked Questions\nSupport and Feedback\n\n**How do I contact support**\\nThrough the online contact form.\n\n**What can support help with**\\nOrders access and delivery issues.\n\n**Does support provide refunds**\\nRefunds follow the stated policy.\n\n**Does support provide health guidance**\\nNo.\n\n**How long does support take to respond**\\nResponse times may vary.\n\n**Can I provide suggestions to Earthia**\\nFeedback options are available through the website.\n\n**How can I leave feedback**\\nUse the Awardee QR codes around to leave feedback.","documentSourceId":"7bc02e75-f501-4681-99f2-dba25e2c1215","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Support and Feedback"},"rrfScore":0.0161290322580645,"ftsRank":0.00312500004656613,"semanticSimilarity":0},{"content":"Contact Information\n\nEarthia operates as an online only business. All customer support and enquiries are handled digitally through the official website.\n\nWebsite\\n<https://www.earthia.com.au/>\n\nContact method\\nOnline contact form available on the Earthia website\n\nThere is no physical storefront or in person customer service location.\n\nSupport is provided for ordering, access, delivery, and general platform questions. Support does not provide medical advice or personal treatment guidance.\n\n\n---","documentSourceId":"7bc02e75-f501-4681-99f2-dba25e2c1215","metadata":{"Header 2":"Contact Information"},"rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.60898458957672},{"content":"Contact Information\n\nEarthia operates as an online only business. All customer support and enquiries are handled digitally through the official website.\n\nWebsite\\n<https://www.earthia.com.au/>\n\nContact method\\nOnline contact form available on the Earthia website\n\nThere is no physical storefront or in person customer service location.\n\nSupport is provided for ordering, access, delivery, and general platform questions. Support does not provide medical advice or personal treatment guidance.\n\n\n---","documentSourceId":"7bc02e75-f501-4681-99f2-dba25e2c1215","metadata":{"Header 2":"Contact Information"},"rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.60893130302429},{"content":"Relationship With Customers\n\nEarthia interacts with customers primarily through its website and digital systems.\n\nCustomer interaction includes:\n\n• Browsing educational products\\n• Purchasing digital access\\n• Receiving online support\n\nThere is no physical customer service desk or in store assistance.","documentSourceId":"4d8e5b4d-5a64-4232-b412-e703313d0a32","metadata":{"Header 2":"Relationship With Customers"},"rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.59623634815216},{"content":"Applying Discount Codes\n\nEarthia may provide discount or promotional codes.\n\nWhen available, codes are entered in the discount code field during checkout.\n\nImportant points about codes:\n\n• Codes must be entered before payment\\n• Only valid codes apply\\n• Conditions may apply\n\nIf a code is invalid or expired, it will not apply to the order.","documentSourceId":"02462ac7-120f-41c8-ab01-12b69293712e","metadata":{"Header 2":"Applying Discount Codes"},"rrfScore":0.0151515151515152,"ftsRank":0,"semanticSimilarity":1.5914626121521},{"content":"Store Overview\n\nEarthia functions as an online learning platform rather than a traditional retail store. Customers do not visit a location or purchase physical goods. Instead, users purchase access to digital education products that are delivered electronically.\n\nKey points about how the business operates:\n\n• The platform is online only\\n• Products are digital and accessed electronically\\n• No physical shipping is involved\\n• Learning materials are designed for self paced use\\n• Content focuses on education, not treatment\n\nThe website acts as the main place where customers can learn about the brand, explore products, and complete purchases.","documentSourceId":"4d8e5b4d-5a64-4232-b412-e703313d0a32","metadata":{"Header 2":"Store Overview"},"rrfScore":0.0149253731343284,"ftsRank":0,"semanticSimilarity":1.56556487083435},{"content":"Overview\n\nEarthia is an online education based business focused on nutrition, natural medicine, wellness, and holistic living. The platform provides digital learning resources designed to help people understand their health, food choices, and daily habits in a clear and practical way. Earthia operates fully online and delivers education through digital products that can be accessed from home.\n\nThe business is led by Ayesha Basel, a qualified nutritionist and a professional member of the International Institute for Complimentary Therapists. The platform is built to support people who want to learn about wellness using structured education rather than short social media advice.\n\nEarthia does not operate as a physical store. All products, learning materials, and services are delivered digitally through the website and online systems.","documentSourceId":"4d8e5b4d-5a64-4232-b412-e703313d0a32","metadata":{"Header 2":"Overview"},"rrfScore":0.0147058823529412,"ftsRank":0,"semanticSimilarity":1.55946910381317}],"chatbotId":"a02143bc-1a25-4d79-9d1e-8777adf59950","searchQuery":"Earthia delivery time","totalFound":10,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_0b2aa245a6baad1600695a2ded9b90819c964881428894151b"}}},{"type":"step-start"},{"type":"text","text":"No specific information about delivery times is available. However, here are some key points regarding Earthia's delivery:\n\n- **Digital Products**: Access is immediate upon purchase.\n- **Physical Products**: Shipped by post, but the exact delivery timelines are not specified.\n\nFor more detailed inquiries about delivery specifics, you may want to contact Earthia directly through their website. \n\nIf you have other questions, feel free to ask! \n","providerMetadata":{"openai":{"itemId":"msg_0b2aa245a6baad1600695a2df20980819ca5379ce433893e8e"}},"state":"done"}]},{"parts":[{"type":"text","text":"Where is earthia based "}],"id":"74yFEsx3Z9510eH8","role":"user"},{"id":"LXi4KzlJTr5D9aWj","role":"assistant","parts":[{"type":"step-start"},{"type":"tool-knowledgeDirectTool","toolCallId":"call_VbqdlbWt5EmqsS7fR8qMn48Z","state":"output-available","input":{"searchQuery":"Earthia location","limit":10,"kConstant":60},"output":{"success":true,"documents":[{"content":"Contact Information\n\nEarthia operates as an online only business. All customer support and enquiries are handled digitally through the official website.\n\nWebsite\\n<https://www.earthia.com.au/>\n\nContact method\\nOnline contact form available on the Earthia website\n\nThere is no physical storefront or in person customer service location.\n\nSupport is provided for ordering, access, delivery, and general platform questions. Support does not provide medical advice or personal treatment guidance.\n\n\n---","documentSourceId":"7bc02e75-f501-4681-99f2-dba25e2c1215","metadata":{"Header 2":"Contact Information"},"rrfScore":0.0322664584959667,"ftsRank":0.00833333376795053,"semanticSimilarity":1.61411368846893},{"content":"Contact Information\n\nEarthia operates as an online only business. All customer support and enquiries are handled digitally through the official website.\n\nWebsite\\n<https://www.earthia.com.au/>\n\nContact method\\nOnline contact form available on the Earthia website\n\nThere is no physical storefront or in person customer service location.\n\nSupport is provided for ordering, access, delivery, and general platform questions. Support does not provide medical advice or personal treatment guidance.\n\n\n---","documentSourceId":"7bc02e75-f501-4681-99f2-dba25e2c1215","metadata":{"Header 2":"Contact Information"},"rrfScore":0.032258064516129,"ftsRank":0.00833333376795053,"semanticSimilarity":1.61418515443802},{"content":"Store Overview\n\nEarthia functions as an online learning platform rather than a traditional retail store. Customers do not visit a location or purchase physical goods. Instead, users purchase access to digital education products that are delivered electronically.\n\nKey points about how the business operates:\n\n• The platform is online only\\n• Products are digital and accessed electronically\\n• No physical shipping is involved\\n• Learning materials are designed for self paced use\\n• Content focuses on education, not treatment\n\nThe website acts as the main place where customers can learn about the brand, explore products, and complete purchases.","documentSourceId":"4d8e5b4d-5a64-4232-b412-e703313d0a32","metadata":{"Header 2":"Store Overview"},"rrfScore":0.0312576312576313,"ftsRank":0.00555555569007993,"semanticSimilarity":1.5979917049408},{"content":"Online Only Business Model\n\nEarthia operates entirely online.\n\nThere are no physical products, no in store shopping, and no in person retail experiences. All interaction with the business happens through the website and online systems.\n\nThis model allows:\n\n• Immediate access to digital products\\n• Learning from any location\\n• No delivery delays for physical goods\\n• Centralised customer support online\n\nThe online only structure also allows the platform to update and expand learning materials over time.","documentSourceId":"4d8e5b4d-5a64-4232-b412-e703313d0a32","metadata":{"Header 2":"Online Only Business Model"},"rrfScore":0.0307765151515152,"ftsRank":0.00232558138668537,"semanticSimilarity":1.59619045257568},{"content":"Overview\n\nEarthia is an online education based business focused on nutrition, natural medicine, wellness, and holistic living. The platform provides digital learning resources designed to help people understand their health, food choices, and daily habits in a clear and practical way. Earthia operates fully online and delivers education through digital products that can be accessed from home.\n\nThe business is led by Ayesha Basel, a qualified nutritionist and a professional member of the International Institute for Complimentary Therapists. The platform is built to support people who want to learn about wellness using structured education rather than short social media advice.\n\nEarthia does not operate as a physical store. All products, learning materials, and services are delivered digitally through the website and online systems.","documentSourceId":"4d8e5b4d-5a64-4232-b412-e703313d0a32","metadata":{"Header 2":"Overview"},"rrfScore":0.0163934426229508,"ftsRank":0,"semanticSimilarity":1.62222635746002},{"content":"Relationship With Customers\n\nEarthia interacts with customers primarily through its website and digital systems.\n\nCustomer interaction includes:\n\n• Browsing educational products\\n• Purchasing digital access\\n• Receiving online support\n\nThere is no physical customer service desk or in store assistance.","documentSourceId":"4d8e5b4d-5a64-4232-b412-e703313d0a32","metadata":{"Header 2":"Relationship With Customers"},"rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.5990777015686},{"content":"Transparency and Clarity\n\nEarthia aims to make information clear and easy to understand.\n\nKey principles include:\n\n• Plain language\\n• Clear structure\\n• Easy navigation\\n• Focused topics\n\nThis approach helps users find information without confusion.","documentSourceId":"4d8e5b4d-5a64-4232-b412-e703313d0a32","metadata":{"Header 2":"Transparency and Clarity"},"rrfScore":0.0149253731343284,"ftsRank":0,"semanticSimilarity":1.58210986852646},{"content":"Founder and Qualifications\n\nEarthia is led by Ayesha Basel.\n\nAyesha Basel is a qualified nutritionist. She is also a registered member of the International Institute for Complimentary Therapists.\n\nThis professional background supports the educational focus of the platform. The content provided by Earthia is structured around nutrition knowledge, wellness principles, and natural health education.\n\nEarthia positions its content as educational material intended to help users learn and make informed lifestyle choices.","documentSourceId":"4d8e5b4d-5a64-4232-b412-e703313d0a32","metadata":{"Header 2":"Founder and Qualifications"},"rrfScore":0.0147058823529412,"ftsRank":0,"semanticSimilarity":1.57410401105881},{"content":"Brand Purpose\n\nThe purpose of Earthia is to provide accessible education around nutrition, wellness, and holistic living.\n\nThe platform exists to support learning and understanding so users can feel informed about their lifestyle choices.","documentSourceId":"4d8e5b4d-5a64-4232-b412-e703313d0a32","metadata":{"Header 2":"Brand Purpose"},"rrfScore":0.0144927536231884,"ftsRank":0,"semanticSimilarity":1.56889659166336},{"content":"Summary of Ordering Process\n\nEarthia's ordering system is designed to be simple and fully online.\n\nCustomers select products, complete checkout, receive confirmation, and access products through digital delivery or shipping.\n\nThis process supports clear purchasing and access without in person interaction.\n\nPLACE IMAGE HERE\\nIMG: Checkout flow diagram showing product selection, cart review, payment, and digital access confirmation","documentSourceId":"02462ac7-120f-41c8-ab01-12b69293712e","metadata":{"Header 2":"Summary of Ordering Process"},"rrfScore":0.0142857142857143,"ftsRank":0,"semanticSimilarity":1.55826187133789}],"chatbotId":"a02143bc-1a25-4d79-9d1e-8777adf59950","searchQuery":"Earthia location","totalFound":10,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_0b2aa245a6baad1600695a2e0445dc819caaac59621f619056"}}},{"type":"step-start"},{"type":"text","text":"Earthia operates completely online and does not have a physical storefront or in-person customer service location. All interactions take place through their website: [Earthia](https://www.earthia.com.au/).\n\nIf you have further questions, feel free to ask!","providerMetadata":{"openai":{"itemId":"msg_0b2aa245a6baad1600695a2e082a40819cb35df0e600fda684"}},"state":"done"}]},{"parts":[{"type":"text","text":"I placed and order and it’s been 3 weeks I haven’t received it "}],"id":"qvWq6AUnTwkj1q07","role":"user"},{"id":"","role":"assistant","parts":[{"type":"step-start"},{"type":"text","text":"For order-related issues, including delays, please contact Earthia directly through their online contact form on their website. They can provide the most accurate updates on your order status and address any concerns you may have.\n\nIf there's anything else you need help with, let me know!","providerMetadata":{"openai":{"itemId":"msg_0b2aa245a6baad1600695a2e2c31dc819cbeff0f31a6073cb6"}},"state":"done"}]}]