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JMXU7QS Mar 3, 2026 10:01 am | Hotel Room Guide

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[{"parts":[{"type":"text","text":"What time is check in? "}],"id":"EWWK95teGw6iNiMp","role":"user"},{"id":"TzoZuOwiUWcWj5V2","role":"assistant","parts":[{"type":"step-start"},{"type":"tool-knowledgeSummaryTool","toolCallId":"call_7HIQzo8QTKqYwzfCi9mBYFZi","state":"output-available","input":{"searchQuery":"check-in time","limit":5,"kConstant":60},"output":{"success":true,"summaries":[{"documentSourceId":"26603a70-c54a-4275-9814-cccf60391a08","summaryText":"The document provides a detailed guide for guests arriving by foot or vehicle at a hotel located on the Gold Coast Highway, outlining the pedestrian and vehicle access routes, underground parking details, reception check-in procedures, and check-out processes. It includes specific information about accessibility features, security protocols, and the handling of luggage, as well as guidelines for after-hours arrivals and exits for both pedestrians and vehicles. 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Adherence to these rules is mandatory to maintain a respectful atmosphere and prevent consequences such as eviction or additional charges.","rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.27024233341217},{"documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","summaryText":"The document provides detailed contact information and operational guidelines for Crowne Plaza Surfers Paradise, an IHG Hotel, located in Surfers Paradise, Australia. It includes essential information for guests regarding check-in and check-out procedures, parking options, room policies, and hotel facilities, as well as answers to frequently asked questions about services, maintenance, and conduct. Overall, it serves as a comprehensive resource to ensure a smooth and informed experience for guests during their stay at the hotel.","rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.26735383272171},{"documentSourceId":"399b46f1-fa17-4a3b-aab7-8d374c719dfc","summaryText":"The document is a detailed description of the Crowne Plaza Surfers Paradise hotel, outlining its purpose as a full-service accommodation designed for both short and extended stays, accommodating various types of guests including leisure and business travelers. It provides a thorough overview of the building layout, including designated zones, lifts, reception, apartment types, recreational facilities, parking, and safety systems, ensuring ease of navigation and accessibility for guests. Additionally, the document emphasizes the amenities and features available within the hotel, along with guidelines for proper use and safety protocols.","rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.24617376923561},{"documentSourceId":"8937178e-1f14-4fa1-b5be-256e3f11a66e","summaryText":"This document provides a detailed overview of the immediate surroundings and amenities of a property located on the Gold Coast Highway in Surfers Paradise. It includes information on beach access, public transport options, dining and shopping nearby, medical services, attractions, and safety guidance for guests. The content is designed to assist visitors in navigating the active urban environment, highlighting essential details for effective and safe exploration of the local area.","rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.16214528679848}],"chatbotId":"57778449-5e16-48e9-9cb0-7e99a4dec568","searchQuery":"check-in time","totalFound":5,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_0219e3813f16fd280069a61e7f5404819da3856d28378876e6"}}},{"type":"tool-knowledgeDirectTool","toolCallId":"call_Glf349lRzfntBocvIVL0Siy9","state":"output-available","input":{"searchQuery":"check-in time","limit":10,"kConstant":60},"output":{"success":true,"documents":[{"content":"Standard check out process and expectations\n\nStandard check out time is 11:00 am. Guests must vacate the room by this time unless a late check out has been approved.\n\nCheck out steps include.\n\n* Pack all personal belongings\n* Dispose of rubbish in room bins\n* Leave used towels in bathroom\n* Return furniture to original position\n* Turn off lights and appliances","documentSourceId":"26603a70-c54a-4275-9814-cccf60391a08","metadata":{"Header 2":"Standard check out process and expectations"},"rrfScore":0.0163934426229508,"ftsRank":0,"semanticSimilarity":1.57849752902985},{"content":"Late check out rules and charge behaviour\n\nLate check out requests must be approved by reception. Availability varies based on occupancy.\n\nCharges may apply depending on departure time. Unapproved late departures may incur additional fees.","documentSourceId":"26603a70-c54a-4275-9814-cccf60391a08","metadata":{"Header 2":"Late check out rules and charge behaviour"},"rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.5221808552742},{"content":"Full check in process including identity and payment\n\nAt check in, guests approach the reception desk and wait in line if required. When called forward, guests provide booking details and identification.\n\nAccepted identification typically includes government issued photo identification such as a driver licence or passport.\n\nPayment processing occurs at check in. Guests provide a valid credit or debit card. Charges include accommodation costs and any applicable deposits.\n\nSteps in the check in process include.\n\n* Identity verification\n* Confirmation of booking dates\n* Confirmation of room type and occupancy\n* Payment or pre authorisation\n* Issuing of room key cards\n* Explanation of facilities and access","documentSourceId":"26603a70-c54a-4275-9814-cccf60391a08","metadata":{"Header 2":"Full check in process including identity and payment"},"rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.52098894119263},{"content":"Reception check in location and standard operating times\n\nReception is located on the ground floor in the main lobby. The reception desk is a fixed counter with staff positioned behind it.\n\nStandard operational times are as follows.\n\n| Service | Time |\n|---------|------|\n| Standard check in time | 2:00 pm |\n| Standard check out time | 11:00 am |\n| Typical reception hours | 24 hours |\n\nReception hours are displayed on signage near the desk and on information cards within the lobby.","documentSourceId":"26603a70-c54a-4275-9814-cccf60391a08","metadata":{"Header 2":"Reception check in location and standard operating times"},"rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.48994347453117},{"content":"Express check out and key return location\n\nExpress check out is available. Guests settle their account prior to departure.\n\nKey cards are returned via a key return box located at reception. The box is mounted at counter height near the desk and clearly labelled.","documentSourceId":"26603a70-c54a-4275-9814-cccf60391a08","metadata":{"Header 2":"Express check out and key return location"},"rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.4810688495636},{"content":"After hours arrival and check in process\n\nAlthough reception operates 24 hours, late night arrivals follow the same process.\n\nIf reception is temporarily unattended, signage directs guests to an intercom or phone located at the desk. Staff respond remotely or in person.\n\nAfter hours arrival steps include.\n\n* Enter the lobby through the main doors\n* Proceed to reception\n* Use intercom if desk is unattended\n* Complete check in as directed\n* Receive key and access instructions","documentSourceId":"26603a70-c54a-4275-9814-cccf60391a08","metadata":{"Header 2":"After hours arrival and check in process"},"rrfScore":0.0151515151515152,"ftsRank":0,"semanticSimilarity":1.47663450241089},{"content":"Frequently Asked Questions\nPayments and Deposits\n\n**Is a security deposit required?**\\nYes, a security deposit is required at check in.\n\n**How is the deposit held?**\\nDeposits are held as a card pre authorisation.\n\n**When is the deposit released?**\\nAfter check out, subject to bank processing times.\n\n\n---","documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Payments and Deposits"},"rrfScore":0.0149253731343284,"ftsRank":0,"semanticSimilarity":1.47171893715858},{"content":"Early check out procedure\n\nGuests departing earlier than planned notify reception. Billing is adjusted according to booking terms.","documentSourceId":"26603a70-c54a-4275-9814-cccf60391a08","metadata":{"Header 2":"Early check out procedure"},"rrfScore":0.0147058823529412,"ftsRank":0,"semanticSimilarity":1.46670269966125},{"content":"Frequently Asked Questions\nLuggage and Storage\n\n**Can I store luggage before check in?**\\nYes, luggage storage is available at reception.\n\n**Can I store luggage after check out?**\\nYes, subject to availability.\n\n**Is luggage storage secure?**\\nYes, bags are stored in a secured area.\n\n\n---","documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Luggage and Storage"},"rrfScore":0.0144927536231884,"ftsRank":0,"semanticSimilarity":1.43287336826324},{"content":"Frequently Asked Questions\nArrival and Access\n\n**What time is standard check in?**\\nStandard check in time is 2:00 pm.\n\n**What time is standard check out?**\\nStandard check out time is 11:00 am.\n\n**Can I arrive before check in time?**\\nEarly arrival is possible but room access is subject to availability.\n\n**Is reception open overnight?**\\nYes, reception operates 24 hours.\n\n**Where is the pedestrian entrance located?**\\nThe pedestrian entrance is located directly on the Gold Coast Highway frontage.\n\n**Where is the vehicle entrance located?**\\nThe vehicle entrance is accessed from the Gold Coast Highway driveway.\n\n**What is the parking clearance height?**\\nThe maximum vehicle clearance height is 2.1 metres.\n\n**Is there step free access into the building?**\\nYes, the main entrance provides step free access.\n\n**How do I access the lifts from the car park?**\\nFollow lift signage from the parking bays to the enclosed lift lobby.\n\n**Do lifts require a key card?**\\nYes, a valid room key card is required to access guest floors.\n\n\n---","documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Arrival and Access"},"rrfScore":0.0142857142857143,"ftsRank":0,"semanticSimilarity":1.41145119071007}],"chatbotId":"57778449-5e16-48e9-9cb0-7e99a4dec568","searchQuery":"check-in time","totalFound":10,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_0219e3813f16fd280069a61e7f541c819dbbd01f7a64ac573a"}}},{"type":"step-start"},{"type":"text","text":"The standard check-in time is **2:00 PM**. If you have any other questions or need more information, feel free to ask! \n\nPlease remember that our reception operates **24 hours** for your convenience. If you're arriving earlier than 2:00 PM, room access will be subject to availability. \n\nIf you need further details, just let me know! \n\n","providerMetadata":{"openai":{"itemId":"msg_0219e3813f16fd280069a61e83ef7c819d8d8ce69eff9c7e5a"}},"state":"done"}]},{"parts":[{"type":"text","text":"Where is the nearest cafe? "}],"id":"Hmu0OS2FATvDByaw","role":"user"},{"id":"","role":"assistant","parts":[{"type":"step-start"},{"type":"tool-knowledgeSummaryTool","toolCallId":"call_0tSqGwEdHl3uEmB3gOmVIUpl","state":"output-available","input":{"searchQuery":"nearest cafe","limit":5,"kConstant":60},"output":{"success":true,"summaries":[{"documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","summaryText":"The document provides detailed contact information and operational guidelines for Crowne Plaza Surfers Paradise, an IHG Hotel, located in Surfers Paradise, Australia. It includes essential information for guests regarding check-in and check-out procedures, parking options, room policies, and hotel facilities, as well as answers to frequently asked questions about services, maintenance, and conduct. Overall, it serves as a comprehensive resource to ensure a smooth and informed experience for guests during their stay at the hotel.","rrfScore":0.0163934426229508,"ftsRank":0,"semanticSimilarity":1.25087249279022},{"documentSourceId":"399b46f1-fa17-4a3b-aab7-8d374c719dfc","summaryText":"The document is a detailed description of the Crowne Plaza Surfers Paradise hotel, outlining its purpose as a full-service accommodation designed for both short and extended stays, accommodating various types of guests including leisure and business travelers. It provides a thorough overview of the building layout, including designated zones, lifts, reception, apartment types, recreational facilities, parking, and safety systems, ensuring ease of navigation and accessibility for guests. Additionally, the document emphasizes the amenities and features available within the hotel, along with guidelines for proper use and safety protocols.","rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.24104818701744},{"documentSourceId":"8937178e-1f14-4fa1-b5be-256e3f11a66e","summaryText":"This document provides a detailed overview of the immediate surroundings and amenities of a property located on the Gold Coast Highway in Surfers Paradise. It includes information on beach access, public transport options, dining and shopping nearby, medical services, attractions, and safety guidance for guests. The content is designed to assist visitors in navigating the active urban environment, highlighting essential details for effective and safe exploration of the local area.","rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.2147019058466},{"documentSourceId":"26603a70-c54a-4275-9814-cccf60391a08","summaryText":"The document provides a detailed guide for guests arriving by foot or vehicle at a hotel located on the Gold Coast Highway, outlining the pedestrian and vehicle access routes, underground parking details, reception check-in procedures, and check-out processes. It includes specific information about accessibility features, security protocols, and the handling of luggage, as well as guidelines for after-hours arrivals and exits for both pedestrians and vehicles. This document is designed to ensure a smooth, guided experience for guests from their arrival to departure, enhancing overall accessibility and operational efficiency.","rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.12463621795177},{"documentSourceId":"1ab52950-bdef-4402-9778-ff58ffbb1017","summaryText":"This document outlines the rules and regulations for guests staying in apartments, focusing on acceptable uses, occupancy limits, noise control, and behavior expectations to ensure a comfortable and safe environment. It specifies guidelines on housekeeping, appliance usage, safety protocols, and the responsibilities of guests, including the supervision of children and handling emergencies. Adherence to these rules is mandatory to maintain a respectful atmosphere and prevent consequences such as eviction or additional charges.","rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.10370525717735}],"chatbotId":"57778449-5e16-48e9-9cb0-7e99a4dec568","searchQuery":"nearest cafe","totalFound":5,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_0219e3813f16fd280069a61e9d16d8819db361b8f751afc39f"}}},{"type":"step-start"},{"type":"tool-knowledgeDirectTool","toolCallId":"call_uCN5QyQqzjhvHMMxo1ZvAfTt","state":"output-available","input":{"searchQuery":"cafe nearby","limit":10,"kConstant":60},"output":{"success":true,"documents":[{"content":"Attractions and activities including family friendly options\n\nAttractions in the surrounding area include beaches, observation decks, shopping centres, and entertainment venues.\n\nFamily friendly activities include beach access, walking paths, and public playgrounds located near the beachfront.\n\nAttractions are generally accessible by walking, public transport, or short vehicle trips.","documentSourceId":"8937178e-1f14-4fa1-b5be-256e3f11a66e","metadata":{"Header 2":"Attractions and activities including family friendly options"},"rrfScore":0.0163934426229508,"ftsRank":0,"semanticSimilarity":1.29852631688118},{"content":"Dining options using named precincts and areas\n\nDining options are concentrated in Surfers Paradise and Broadbeach precincts. These areas include casual dining, cafes, and restaurants.\n\nSurfers Paradise precinct is located north of the property and offers a high concentration of venues within walking distance.\n\nBroadbeach precinct is located south of the property and includes larger dining complexes and shopping areas.\n\nGuests may walk, use public transport, or drive to these areas depending on preference.","documentSourceId":"8937178e-1f14-4fa1-b5be-256e3f11a66e","metadata":{"Header 2":"Dining options using named precincts and areas"},"rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.24236641824245},{"content":"Grocery and shopping access with directions\n\nGrocery stores and shopping centres are located within Surfers Paradise and Broadbeach. These include supermarkets, convenience stores, and larger retail centres.\n\nGuests walking north will encounter smaller convenience outlets within several minutes. Larger supermarkets are located further north or south and are accessible by tram or vehicle.\n\n| Shopping type | Typical location | Access |\n|---------------|------------------|--------|\n| Convenience store | Nearby streets | Walk |\n| Supermarket | Major precincts | Tram or drive |\n| Shopping centre | Broadbeach | Tram or drive |","documentSourceId":"8937178e-1f14-4fa1-b5be-256e3f11a66e","metadata":{"Header 2":"Grocery and shopping access with directions"},"rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.2208064943552},{"content":"Parking outside the property and council signage\n\nOn street parking is available in some surrounding streets but is controlled by local council regulations. Parking signs indicate time limits, fees, and restrictions.\n\nGuests must read signage carefully before leaving vehicles. Parking inspectors regularly patrol the area.\n\nFailure to comply with posted signage may result in fines or towing.","documentSourceId":"8937178e-1f14-4fa1-b5be-256e3f11a66e","metadata":{"Header 2":"Parking outside the property and council signage"},"rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.20261654257774},{"content":"Ground floor layout detailed walk through\n\nA guest approaching from the Gold Coast Highway will see the main pedestrian entrance set back from the footpath. The entrance consists of wide glass doors that open into the main lobby. Immediately inside the doors is an open lobby space with tiled flooring and clear sightlines to the reception desk.\n\nReception is positioned directly ahead and slightly to the right when entering from the street. The desk is a long fixed counter with computer terminals behind it. Above and behind the desk is wall signage identifying reception. To the left side of the lobby there is guest seating arranged in small groups. To the right side of the lobby are walkways leading toward lifts and internal hotel areas.\n\nThe lift lobby is accessed by walking past reception and following overhead signs marked for lifts and rooms. The lift lobby is a defined space with multiple lift doors set into a wall. Card readers are positioned near the lift control panels where required for room access.\n\nPublic restrooms are typically located on the ground floor near the lobby and are marked with standard symbols on wall signage. Corridors leading to conference or dining areas are clearly marked and separated from guest room access paths.","documentSourceId":"399b46f1-fa17-4a3b-aab7-8d374c719dfc","metadata":{"Header 2":"Ground floor layout detailed walk through"},"rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.20169398188591},{"content":"Night time environment and expectations\n\nThe area remains active at night. Traffic, pedestrians, and venue activity continue into the evening.\n\nGuests should expect street noise and visible nightlife activity, particularly when walking north toward central Surfers Paradise.\n\nLighting is adequate along main streets, but guests should remain aware of surroundings.","documentSourceId":"8937178e-1f14-4fa1-b5be-256e3f11a66e","metadata":{"Header 2":"Night time environment and expectations"},"rrfScore":0.0151515151515152,"ftsRank":0,"semanticSimilarity":1.19621530175209},{"content":"Immediate surroundings of the property\n\nThe property is located directly on the Gold Coast Highway in Surfers Paradise. The Gold Coast Highway is a major north south arterial road that runs parallel to the coastline. The frontage faces the highway with pedestrian footpaths running along the street edge.\n\nImmediately outside the property, guests will find a paved public footpath suitable for walking north or south. Street lighting is installed along the highway and operates during evening and night hours. Traffic noise is present due to the nature of the road, particularly during peak travel times.\n\nAcross and along the highway are a mix of hotels, apartment buildings, retail outlets, and food venues. Ground level visibility is clear in both directions, and pedestrian crossings are located at signalised intersections nearby.\n\nThe property is not set within a quiet residential street. Guests should expect an active urban environment with vehicle movement, public transport, and pedestrian activity throughout the day and evening.","documentSourceId":"8937178e-1f14-4fa1-b5be-256e3f11a66e","metadata":{"Header 2":"Immediate surroundings of the property"},"rrfScore":0.0149253731343284,"ftsRank":0,"semanticSimilarity":1.18062505125999},{"content":"Late check out rules and charge behaviour\n\nLate check out requests must be approved by reception. Availability varies based on occupancy.\n\nCharges may apply depending on departure time. Unapproved late departures may incur additional fees.","documentSourceId":"26603a70-c54a-4275-9814-cccf60391a08","metadata":{"Header 2":"Late check out rules and charge behaviour"},"rrfScore":0.0147058823529412,"ftsRank":0,"semanticSimilarity":1.17499561607838},{"content":"Frequently Asked Questions\nParking\n\n**Is on site parking available?**\\nYes, secure underground parking is available.\n\n**How do I open the parking gate?**\\nUse your room key card or follow the ticket instructions at the gate.\n\n**Are accessible parking bays available?**\\nYes, designated accessible bays are located near the lift lobby.\n\n**Can oversized vehicles park on site?**\\nVehicles over 2.1 metres in height cannot enter the car park.\n\n**Is parking monitored?**\\nParking access is controlled by gated entry.\n\n\n---","documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Parking"},"rrfScore":0.0144927536231884,"ftsRank":0,"semanticSimilarity":1.17452600598335},{"content":"Departure steps for pedestrians and vehicles\n\nPedestrian departures follow the same route as arrival through the main lobby doors onto the Gold Coast Highway footpath.\n\nVehicle departures follow exit signage within the parking structure. Vehicles approach the exit gate, which opens automatically or via card activation. Drivers then merge back onto the Gold Coast Highway when safe.","documentSourceId":"26603a70-c54a-4275-9814-cccf60391a08","metadata":{"Header 2":"Departure steps for pedestrians and vehicles"},"rrfScore":0.0142857142857143,"ftsRank":0,"semanticSimilarity":1.17343464493752}],"chatbotId":"57778449-5e16-48e9-9cb0-7e99a4dec568","searchQuery":"cafe nearby","totalFound":10,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_0219e3813f16fd280069a61ea01dc4819d924efe80989626fb"}}},{"type":"step-start"},{"type":"text","text":"Cafes and dining options are primarily located in the **Surfers Paradise** and **Broadbeach** precincts. Here are some key points:\n\n- **Surfers Paradise**: Located north of your property, this area offers a high concentration of casual dining and cafes within walking distance.\n- **Broadbeach**: Located south, it features larger dining complexes and shopping areas.\n\nYou can explore these areas by walking, using public transport, or driving, depending on your preference. Enjoy your visit! \n\nIf you have any other questions, feel free to ask! \n\n","providerMetadata":{"openai":{"itemId":"msg_0219e3813f16fd280069a61ea47284819db4084ee08730a1f2"}},"state":"done"},{"type":"tool-helpfulnessTool","toolCallId":"call_pa0fGMtHtUYGxsTAeunTqjfe","state":"output-available","input":{},"output":{"success":true},"callProviderMetadata":{"openai":{"itemId":"fc_0219e3813f16fd280069a61ea6d154819d9ca7565b24c4607c"}}},{"type":"step-start"},{"type":"text","text":"","providerMetadata":{"openai":{"itemId":"msg_0219e3813f16fd280069a61ea81d5c819d93799e813cf13813"}},"state":"done"}]}]