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Mar 3, 2026 11:00 am | Hotel Room Guide
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This document is designed to ensure a smooth, guided experience for guests from their arrival to departure, enhancing overall accessibility and operational efficiency.","rrfScore":0.0163934426229508,"ftsRank":0,"semanticSimilarity":1.28470945358276},{"documentSourceId":"399b46f1-fa17-4a3b-aab7-8d374c719dfc","summaryText":"The document is a detailed description of the Crowne Plaza Surfers Paradise hotel, outlining its purpose as a full-service accommodation designed for both short and extended stays, accommodating various types of guests including leisure and business travelers. It provides a thorough overview of the building layout, including designated zones, lifts, reception, apartment types, recreational facilities, parking, and safety systems, ensuring ease of navigation and accessibility for guests. Additionally, the document emphasizes the amenities and features available within the hotel, along with guidelines for proper use and safety protocols.","rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.2762137055397},{"documentSourceId":"1ab52950-bdef-4402-9778-ff58ffbb1017","summaryText":"This document outlines the rules and regulations for guests staying in apartments, focusing on acceptable uses, occupancy limits, noise control, and behavior expectations to ensure a comfortable and safe environment. It specifies guidelines on housekeeping, appliance usage, safety protocols, and the responsibilities of guests, including the supervision of children and handling emergencies. Adherence to these rules is mandatory to maintain a respectful atmosphere and prevent consequences such as eviction or additional charges.","rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.25356924533844},{"documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","summaryText":"The document provides detailed contact information and operational guidelines for Crowne Plaza Surfers Paradise, an IHG Hotel, located in Surfers Paradise, Australia. It includes essential information for guests regarding check-in and check-out procedures, parking options, room policies, and hotel facilities, as well as answers to frequently asked questions about services, maintenance, and conduct. Overall, it serves as a comprehensive resource to ensure a smooth and informed experience for guests during their stay at the hotel.","rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.25249326229095},{"documentSourceId":"8937178e-1f14-4fa1-b5be-256e3f11a66e","summaryText":"This document provides a detailed overview of the immediate surroundings and amenities of a property located on the Gold Coast Highway in Surfers Paradise. It includes information on beach access, public transport options, dining and shopping nearby, medical services, attractions, and safety guidance for guests. The content is designed to assist visitors in navigating the active urban environment, highlighting essential details for effective and safe exploration of the local area.","rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.23649872839451}],"chatbotId":"57778449-5e16-48e9-9cb0-7e99a4dec568","searchQuery":"check out time","totalFound":5,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_087ea322095ff7f00069a62ca050fc81a09b27cb90fc469639"}}},{"type":"tool-knowledgeDirectTool","toolCallId":"call_UHg4De03hCIoQnrjFo48Guer","state":"output-available","input":{"searchQuery":"check out","limit":10,"kConstant":60},"output":{"success":true,"documents":[{"content":"Standard check out process and expectations\n\nStandard check out time is 11:00 am. Guests must vacate the room by this time unless a late check out has been approved.\n\nCheck out steps include.\n\n* Pack all personal belongings\n* Dispose of rubbish in room bins\n* Leave used towels in bathroom\n* Return furniture to original position\n* Turn off lights and appliances","documentSourceId":"26603a70-c54a-4275-9814-cccf60391a08","metadata":{"Header 2":"Standard check out process and expectations"},"rrfScore":0.0320020481310804,"ftsRank":0.5,"semanticSimilarity":1.27463588118553},{"content":"Full check in process including identity and payment\n\nAt check in, guests approach the reception desk and wait in line if required. When called forward, guests provide booking details and identification.\n\nAccepted identification typically includes government issued photo identification such as a driver licence or passport.\n\nPayment processing occurs at check in. Guests provide a valid credit or debit card. Charges include accommodation costs and any applicable deposits.\n\nSteps in the check in process include.\n\n* Identity verification\n* Confirmation of booking dates\n* Confirmation of room type and occupancy\n* Payment or pre authorisation\n* Issuing of room key cards\n* Explanation of facilities and access","documentSourceId":"26603a70-c54a-4275-9814-cccf60391a08","metadata":{"Header 2":"Full check in process including identity and payment"},"rrfScore":0.0312805474095797,"ftsRank":0.5,"semanticSimilarity":1.24429331719875},{"content":"Frequently Asked Questions\nArrival and Access\n\n**What time is standard check in?**\\nStandard check in time is 2:00 pm.\n\n**What time is standard check out?**\\nStandard check out time is 11:00 am.\n\n**Can I arrive before check in time?**\\nEarly arrival is possible but room access is subject to availability.\n\n**Is reception open overnight?**\\nYes, reception operates 24 hours.\n\n**Where is the pedestrian entrance located?**\\nThe pedestrian entrance is located directly on the Gold Coast Highway frontage.\n\n**Where is the vehicle entrance located?**\\nThe vehicle entrance is accessed from the Gold Coast Highway driveway.\n\n**What is the parking clearance height?**\\nThe maximum vehicle clearance height is 2.1 metres.\n\n**Is there step free access into the building?**\\nYes, the main entrance provides step free access.\n\n**How do I access the lifts from the car park?**\\nFollow lift signage from the parking bays to the enclosed lift lobby.\n\n**Do lifts require a key card?**\\nYes, a valid room key card is required to access guest floors.\n\n\n---","documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Arrival and Access"},"rrfScore":0.031099324975892,"ftsRank":0.5,"semanticSimilarity":1.21647360920906},{"content":"Express check out and key return location\n\nExpress check out is available. Guests settle their account prior to departure.\n\nKey cards are returned via a key return box located at reception. The box is mounted at counter height near the desk and clearly labelled.","documentSourceId":"26603a70-c54a-4275-9814-cccf60391a08","metadata":{"Header 2":"Express check out and key return location"},"rrfScore":0.031099324975892,"ftsRank":0.300000011920929,"semanticSimilarity":1.29527649283409},{"content":"Late check out rules and charge behaviour\n\nLate check out requests must be approved by reception. Availability varies based on occupancy.\n\nCharges may apply depending on departure time. Unapproved late departures may incur additional fees.","documentSourceId":"26603a70-c54a-4275-9814-cccf60391a08","metadata":{"Header 2":"Late check out rules and charge behaviour"},"rrfScore":0.0303657694962043,"ftsRank":0.300000011920929,"semanticSimilarity":1.26769536733627},{"content":"Entering the apartment on arrival and immediate checks\n\nUpon first entry into the room, guests should complete basic checks.\n\n* Door locks correctly\n* Lights operate\n* Climate control responds\n* Bathroom water runs correctly\n* No visible damage or cleanliness issues\n\nAny concerns should be reported immediately to reception.","documentSourceId":"26603a70-c54a-4275-9814-cccf60391a08","metadata":{"Header 2":"Entering the apartment on arrival and immediate checks"},"rrfScore":0.0303099885189437,"ftsRank":0.300000011920929,"semanticSimilarity":1.24574410915375},{"content":"Frequently Asked Questions\nPayments and Deposits\n\n**Is a security deposit required?**\\nYes, a security deposit is required at check in.\n\n**How is the deposit held?**\\nDeposits are held as a card pre authorisation.\n\n**When is the deposit released?**\\nAfter check out, subject to bank processing times.\n\n\n---","documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Payments and Deposits"},"rrfScore":0.0297095070422535,"ftsRank":0.200000002980232,"semanticSimilarity":1.26122242212296},{"content":"Contact Information\n\nProperty name\\nCrowne Plaza Surfers Paradise, an IHG Hotel\n\nFull street address\\n2807 Gold Coast Highway, Surfers Paradise QLD 4217\n\nPhone number\\n+61 7 5592 9900\n\nEmail address\\n[cpsurfersparadise@ihg.com](mailto:cpsurfersparadise@ihg.com)\n\nWebsite\\n[crowneplazasurfersparadise.com.au](http://crowneplazasurfersparadise.com.au)\n\nReception location and role\\nReception is located on the ground floor in the main lobby, directly visible when entering from the Gold Coast Highway pedestrian entrance. Reception manages check in and check out, room access, payments, deposits, luggage storage, maintenance coordination, and guest enquiries.\n\nTypical reception hours\\nReception operates 24 hours a day.\n\n\n---","documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","metadata":{"Header 2":"Contact Information"},"rrfScore":0.0281913837601747,"ftsRank":0.200000002980232,"semanticSimilarity":1.21332362294197},{"content":"After hours arrival and check in process\n\nAlthough reception operates 24 hours, late night arrivals follow the same process.\n\nIf reception is temporarily unattended, signage directs guests to an intercom or phone located at the desk. Staff respond remotely or in person.\n\nAfter hours arrival steps include.\n\n* Enter the lobby through the main doors\n* Proceed to reception\n* Use intercom if desk is unattended\n* Complete check in as directed\n* Receive key and access instructions","documentSourceId":"26603a70-c54a-4275-9814-cccf60391a08","metadata":{"Header 2":"After hours arrival and check in process"},"rrfScore":0.0281385281385281,"ftsRank":0.300000011920929,"semanticSimilarity":1.17681057751179},{"content":"Frequently Asked Questions\nLuggage and Storage\n\n**Can I store luggage before check in?**\\nYes, luggage storage is available at reception.\n\n**Can I store luggage after check out?**\\nYes, subject to availability.\n\n**Is luggage storage secure?**\\nYes, bags are stored in a secured area.\n\n\n---","documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Luggage and Storage"},"rrfScore":0.0279733959311424,"ftsRank":0.200000002980232,"semanticSimilarity":1.20386914908886}],"chatbotId":"57778449-5e16-48e9-9cb0-7e99a4dec568","searchQuery":"check out","totalFound":10,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_087ea322095ff7f00069a62ca0511081a09d2fbe40e31665f0"}}},{"type":"step-start"},{"type":"text","text":"### Check Out Time\n\nThe standard check-out time is **11:00 AM**. Guests must vacate their rooms by this time unless they have received approval for a late check-out. \n\n#### Check-Out Process\n1. Pack all personal belongings.\n2. Dispose of rubbish in room bins.\n3. Leave used towels in the bathroom.\n4. Return furniture to its original position.\n5. Turn off lights and appliances.\n\nFor late check-out requests, they must be approved by reception, and charges may apply depending on the departure time.\n\nIf you need further assistance, please let us know! \n\n\n\nNow, how can I assist you further?","providerMetadata":{"openai":{"itemId":"msg_087ea322095ff7f00069a62ca67a6881a082fe141df5eb30aa"}},"state":"done"},{"type":"tool-helpfulnessTool","toolCallId":"call_rTbXpTAtNmK0dREB6yNIfHpa","state":"output-available","input":{},"output":{"success":true},"callProviderMetadata":{"openai":{"itemId":"fc_087ea322095ff7f00069a62cab0df881a0af3f880bc0714238"}}},{"type":"step-start"},{"type":"text","text":"","providerMetadata":{"openai":{"itemId":"msg_087ea322095ff7f00069a62cacc85881a09d0935272d9fd154"}},"state":"done"}]}]