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JMXX7QS Mar 3, 2026 9:00 am | Hotel Room Guide

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This document is designed to ensure a smooth, guided experience for guests from their arrival to departure, enhancing overall accessibility and operational efficiency.","rrfScore":0.0163934426229508,"ftsRank":0,"semanticSimilarity":1.20892827212811},{"documentSourceId":"399b46f1-fa17-4a3b-aab7-8d374c719dfc","summaryText":"The document is a detailed description of the Crowne Plaza Surfers Paradise hotel, outlining its purpose as a full-service accommodation designed for both short and extended stays, accommodating various types of guests including leisure and business travelers. It provides a thorough overview of the building layout, including designated zones, lifts, reception, apartment types, recreational facilities, parking, and safety systems, ensuring ease of navigation and accessibility for guests. Additionally, the document emphasizes the amenities and features available within the hotel, along with guidelines for proper use and safety protocols.","rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.17390514910221},{"documentSourceId":"8937178e-1f14-4fa1-b5be-256e3f11a66e","summaryText":"This document provides a detailed overview of the immediate surroundings and amenities of a property located on the Gold Coast Highway in Surfers Paradise. It includes information on beach access, public transport options, dining and shopping nearby, medical services, attractions, and safety guidance for guests. The content is designed to assist visitors in navigating the active urban environment, highlighting essential details for effective and safe exploration of the local area.","rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.17332151532173},{"documentSourceId":"1ab52950-bdef-4402-9778-ff58ffbb1017","summaryText":"This document outlines the rules and regulations for guests staying in apartments, focusing on acceptable uses, occupancy limits, noise control, and behavior expectations to ensure a comfortable and safe environment. It specifies guidelines on housekeeping, appliance usage, safety protocols, and the responsibilities of guests, including the supervision of children and handling emergencies. Adherence to these rules is mandatory to maintain a respectful atmosphere and prevent consequences such as eviction or additional charges.","rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.17304536700249},{"documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","summaryText":"The document provides detailed contact information and operational guidelines for Crowne Plaza Surfers Paradise, an IHG Hotel, located in Surfers Paradise, Australia. It includes essential information for guests regarding check-in and check-out procedures, parking options, room policies, and hotel facilities, as well as answers to frequently asked questions about services, maintenance, and conduct. Overall, it serves as a comprehensive resource to ensure a smooth and informed experience for guests during their stay at the hotel.","rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.15669256448746}],"chatbotId":"57778449-5e16-48e9-9cb0-7e99a4dec568","searchQuery":"address","totalFound":5,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_06c7816408e269c20069a61200eeec81a29e0550fd08e769a7"}}},{"type":"step-start"},{"type":"tool-knowledgeDirectTool","toolCallId":"call_enQ1dB5hPWXjmyzrEusDYoM5","state":"output-available","input":{"searchQuery":"Crowne Plaza Surfers Paradise address","documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","limit":5,"kConstant":60},"output":{"success":true,"documents":[{"content":"Contact Information\n\nProperty name\\nCrowne Plaza Surfers Paradise, an IHG Hotel\n\nFull street address\\n2807 Gold Coast Highway, Surfers Paradise QLD 4217\n\nPhone number\\n+61 7 5592 9900\n\nEmail address\\n[cpsurfersparadise@ihg.com](mailto:cpsurfersparadise@ihg.com)\n\nWebsite\\n[crowneplazasurfersparadise.com.au](http://crowneplazasurfersparadise.com.au)\n\nReception location and role\\nReception is located on the ground floor in the main lobby, directly visible when entering from the Gold Coast Highway pedestrian entrance. Reception manages check in and check out, room access, payments, deposits, luggage storage, maintenance coordination, and guest enquiries.\n\nTypical reception hours\\nReception operates 24 hours a day.\n\n\n---","documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","metadata":{"Header 2":"Contact Information"},"rrfScore":0.0163934426229508,"ftsRank":0,"semanticSimilarity":1.76992571353912},{"content":"Frequently Asked Questions\nArrival and Access\n\n**What time is standard check in?**\\nStandard check in time is 2:00 pm.\n\n**What time is standard check out?**\\nStandard check out time is 11:00 am.\n\n**Can I arrive before check in time?**\\nEarly arrival is possible but room access is subject to availability.\n\n**Is reception open overnight?**\\nYes, reception operates 24 hours.\n\n**Where is the pedestrian entrance located?**\\nThe pedestrian entrance is located directly on the Gold Coast Highway frontage.\n\n**Where is the vehicle entrance located?**\\nThe vehicle entrance is accessed from the Gold Coast Highway driveway.\n\n**What is the parking clearance height?**\\nThe maximum vehicle clearance height is 2.1 metres.\n\n**Is there step free access into the building?**\\nYes, the main entrance provides step free access.\n\n**How do I access the lifts from the car park?**\\nFollow lift signage from the parking bays to the enclosed lift lobby.\n\n**Do lifts require a key card?**\\nYes, a valid room key card is required to access guest floors.\n\n\n---","documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Arrival and Access"},"rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.46616226434708},{"content":"Frequently Asked Questions\nParking\n\n**Is on site parking available?**\\nYes, secure underground parking is available.\n\n**How do I open the parking gate?**\\nUse your room key card or follow the ticket instructions at the gate.\n\n**Are accessible parking bays available?**\\nYes, designated accessible bays are located near the lift lobby.\n\n**Can oversized vehicles park on site?**\\nVehicles over 2.1 metres in height cannot enter the car park.\n\n**Is parking monitored?**\\nParking access is controlled by gated entry.\n\n\n---","documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Parking"},"rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.30820101499557},{"content":"Frequently Asked Questions\nFacilities\n\n**Where is the pool located?**\\nThe pool is located on the podium level.\n\n**How do I access the gym?**\\nUse the main lifts and follow podium level signage.\n\n**Are children allowed in the pool?**\\nYes, with adult supervision.\n\n\n---","documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Facilities"},"rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.27673369646072},{"content":"Frequently Asked Questions\nRooms and Occupancy\n\n**What is the maximum occupancy per room?**\\nMaximum occupancy depends on room type and must not be exceeded.\n\n**Can visitors stay overnight?**\\nOnly registered guests may stay overnight.\n\n**Are parties allowed in rooms?**\\nNo, parties and gatherings are not permitted.\n\n**Can furniture be moved?**\\nFurniture must remain in its original position.\n\n**Are balconies safe for children?**\\nChildren must be supervised at all times on balconies.\n\n\n---","documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Rooms and Occupancy"},"rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.26191449165344}],"chatbotId":"57778449-5e16-48e9-9cb0-7e99a4dec568","documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","searchQuery":"Crowne Plaza Surfers Paradise address","totalFound":5,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_06c7816408e269c20069a612045cf881a2a8c54c5207ee82ce"}}},{"type":"step-start"},{"type":"text","text":"The address for Crowne Plaza Surfers Paradise is:\n\n**2807 Gold Coast Highway, \nSurfers Paradise QLD 4217, \nAustralia.**\n\nIf you need any more information, feel free to ask! \n\n(helpfulnessTool)","providerMetadata":{"openai":{"itemId":"msg_06c7816408e269c20069a6120a32f881a28d59fb35f89f92aa"}},"state":"done"}]},{"parts":[{"type":"text","text":"What level is the pool located on? "}],"id":"0UE3TYNYy5uBmaKE","role":"user"},{"id":"","role":"assistant","parts":[{"type":"step-start"},{"type":"tool-knowledgeDirectTool","toolCallId":"call_SrjOX5GgJRoxsOeTQdEeXAxJ","state":"output-available","input":{"searchQuery":"pool location level","documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","limit":5,"kConstant":60},"output":{"success":true,"documents":[{"content":"Frequently Asked Questions\nFacilities\n\n**Where is the pool located?**\\nThe pool is located on the podium level.\n\n**How do I access the gym?**\\nUse the main lifts and follow podium level signage.\n\n**Are children allowed in the pool?**\\nYes, with adult supervision.\n\n\n---","documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Facilities"},"rrfScore":0.0327868852459016,"ftsRank":0.0243478268384933,"semanticSimilarity":1.38043493032455},{"content":"Frequently Asked Questions\nParking\n\n**Is on site parking available?**\\nYes, secure underground parking is available.\n\n**How do I open the parking gate?**\\nUse your room key card or follow the ticket instructions at the gate.\n\n**Are accessible parking bays available?**\\nYes, designated accessible bays are located near the lift lobby.\n\n**Can oversized vehicles park on site?**\\nVehicles over 2.1 metres in height cannot enter the car park.\n\n**Is parking monitored?**\\nParking access is controlled by gated entry.\n\n\n---","documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Parking"},"rrfScore":0.0161290322580645,"ftsRank":0,"semanticSimilarity":1.24175179004669},{"content":"Frequently Asked Questions\nLaundry\n\n**Are laundry facilities available?**\\nLaundry facilities are available in designated areas.\n\n**Do I need to clean the lint filter?**\\nYes, lint filters must be cleaned after each use.\n\n**Can I dry clothes on the balcony?**\\nNo, drying clothes on balconies is not permitted.\n\n\n---","documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Laundry"},"rrfScore":0.0158730158730159,"ftsRank":0,"semanticSimilarity":1.22706069052219},{"content":"Contact Information\n\nProperty name\\nCrowne Plaza Surfers Paradise, an IHG Hotel\n\nFull street address\\n2807 Gold Coast Highway, Surfers Paradise QLD 4217\n\nPhone number\\n+61 7 5592 9900\n\nEmail address\\n[cpsurfersparadise@ihg.com](mailto:cpsurfersparadise@ihg.com)\n\nWebsite\\n[crowneplazasurfersparadise.com.au](http://crowneplazasurfersparadise.com.au)\n\nReception location and role\\nReception is located on the ground floor in the main lobby, directly visible when entering from the Gold Coast Highway pedestrian entrance. Reception manages check in and check out, room access, payments, deposits, luggage storage, maintenance coordination, and guest enquiries.\n\nTypical reception hours\\nReception operates 24 hours a day.\n\n\n---","documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","metadata":{"Header 2":"Contact Information"},"rrfScore":0.015625,"ftsRank":0,"semanticSimilarity":1.22242593765259},{"content":"Frequently Asked Questions\nArrival and Access\n\n**What time is standard check in?**\\nStandard check in time is 2:00 pm.\n\n**What time is standard check out?**\\nStandard check out time is 11:00 am.\n\n**Can I arrive before check in time?**\\nEarly arrival is possible but room access is subject to availability.\n\n**Is reception open overnight?**\\nYes, reception operates 24 hours.\n\n**Where is the pedestrian entrance located?**\\nThe pedestrian entrance is located directly on the Gold Coast Highway frontage.\n\n**Where is the vehicle entrance located?**\\nThe vehicle entrance is accessed from the Gold Coast Highway driveway.\n\n**What is the parking clearance height?**\\nThe maximum vehicle clearance height is 2.1 metres.\n\n**Is there step free access into the building?**\\nYes, the main entrance provides step free access.\n\n**How do I access the lifts from the car park?**\\nFollow lift signage from the parking bays to the enclosed lift lobby.\n\n**Do lifts require a key card?**\\nYes, a valid room key card is required to access guest floors.\n\n\n---","documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","metadata":{"Header 2":"Frequently Asked Questions","Header 3":"Arrival and Access"},"rrfScore":0.0153846153846154,"ftsRank":0,"semanticSimilarity":1.19504401087761}],"chatbotId":"57778449-5e16-48e9-9cb0-7e99a4dec568","documentSourceId":"b1a7f0b2-89a6-40b2-a0ec-e1e15ea80ed7","searchQuery":"pool location level","totalFound":5,"searchType":"hybrid"},"callProviderMetadata":{"openai":{"itemId":"fc_06c7816408e269c20069a6121db2fc81a290e2acd422820fe2"}}},{"type":"step-start"},{"type":"text","text":"The pool at Crowne Plaza Surfers Paradise is located on the **podium level**. If you have any more questions, feel free to ask! \n\n(helpfulnessTool)","providerMetadata":{"openai":{"itemId":"msg_06c7816408e269c20069a6122121a881a29fd699bf80dffe88"}},"state":"done"}]}]